I called Target to complain about a Target product that had drastically altered ingredients, and even had new ingredients that it never had before, didn't state that it was a new formula on the front of the label; I told Matthew at guest services that the label didn't inform the customer of one of the new ingredients and Matthew was disrespectful and smarmy and responded, "Well, the label on the front didn't say that it DIDN'T have it." Matthew kept cutting me off so that I would stop "complaining" and give him the "data," it became clear that he was incapable of being professional when he started talking to me like I was a child, so I replied to him in the same manner, and then Matthew asked ME to get control of myself -- when I informed him that I was only reciprocating his behavior, instead of apologizing, he stated, "I appreciate your feedback." I asked him if they really record the phone calls, and his antagonism peaked with the statement, "I hope so." I hope so too. As I was telling him that I couldn't believe how he was treating me and that he needed to be retrained for his inappropriate comments, he hung up on me.
Instead of forwarding me to his supervisor named Brad, Matthew hung up on me. This company gives customers the run around and it seems that no one is ever accountable whenever a customer has a legitimate and serious complaint. I had a complaint about the Manager (again, incredibly disrespectful behavior by him and other employees) of a Target store several years ago, and I was not given a district manager name to address this, only the Target Guest Services phone number to report it. No one called me back.
This is not the structure of a company that values its customers. Luckily for me, there are many other stores in my area that are just as cost-efficient with much, much better customer service.
Product or Service Mentioned: Target Manager.