For Christmas Ipurchased 3ipods and 3-2 yr replacement plans for my 12 yr old twins and 13 yr old. One day in May one daughter sat on her iPod and her twin fell on hers.
5 min apart. Â I tried to find info online for how to deal with this. I could only find how to buy another plan so I called the store and was told by electronics to bring it in and they would replace. Â We are ecstatic!Â When I got there another employee in electronics said they don't replace iPods after 90 days.
Â I could call apple. Why would apple replace a broken ipod? It Just happens that a team leader had heard the girl on the phone tell me to come in. Â She tried to call her number she calls for help because she wanted to help.
They refused to help her..she needs a special number to override the system. She told me come in the following dayÂ to call cs for customers that was closed the evening before. She would tell them what she had heard and what her employee believed would happen if i came in. They refused to help.
I am told they don't cover iPod breakage. A man in customer care took all my information telling me corporate is looking in to complaints about their plan not covering iPods. Â He took my info and has never called back. Â Target has refused to help.
The team leader said she really wants to because she knows and herd me being misled. Cs says it is a training issue.
Â They are still selling his plan saying it covers broken iPods. Â I have been misls led many times by this company Where can I get help?
Monetary Loss: $400.