I purchased a gift card to send as a birthday present to my daughter in law. It was for $200 plus a $6 activation fee.
When I called to say Happy Birthday, it was clear the birthday card had arrived but the gift card inside had been taken out. I called the 800 number on the back of the hang tag (I had made a copy before sending it) and, after a lengthy process, realized that Target does NOTHING about stolen cards. I had to endure a lecture by a customer service representative about how I am to protect cards from theft to which I responded that Target did not make it at all clear that there was NO RECOURSE if the card was stolen. I would not have purchased it if I had known that or Target had made it clear.
I don't see the point in having the cards at all -- they cost $6 to activate, provide no security and you have to endure a sanctimonious lecture. Why not send a check or cash instead? Cash can be stolen without recourse but so can the Target card. Not only am I convinced that Target Gift Cards are a scam but I will limit shopping at Target in the future due to a corporate culture that sanctions BAD DEALS for consumers.
I thought they were a good company despite their past history of credit card breaches.
Now I'm thinking it relates to a sloppy culture with an intent to scam consumers. I'm filing a disputed transaction form at Target nonetheless and will probably waste much more than $200 of my time dealing with this mess.
Product or Service Mentioned: Target Shipping Service.
Reason of review: No recourse when card was stolen.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: Lack of recourse if gift card is stolen.