Coupons exist for a reason. The obvious reason being it allows consumers to SAVE MONEY and NOT PAY FULL PRICE!
I refuse to pay full price for anything and I also will not purchase any health or beauty item WITHOUT a coupon! I'm not one of those "crazy couponers" either as some of you call it. I experienced a horrendous experience a few weeks ago at Target on Higgins Road in Schaumburg, Illinois. I was visiting my mother who lives in this area and went to this SuperTarget on a Thursday evening.
My mother does not drive due to a disability and so during my visit she gave me a list of items to get knowing I was going to Target. Among my items were 2 Sonicare Power Up battery toothbrushes along with the replacement heads for them. They were on sale along with a Target gift card and I also had $5 off coupons for the items. I had only 2 toothbrushes and 2 brush heads for myself and 2 of each for my mother, since I had 4 coupons for the toothbrushes and 4 for the replacement heads.
With the sale along with my coupons, it makes this $20 toothbrush affordable. There is NO LIMIT like P&G coupons have. (P&G states there is a limit of 4 like coupons per household per day) Philips Sonicare does not have any type of limit wording on their coupons and yes I was using them correctly! I needed a separate transaction for my mother's items so each transaction only had 2 of each coupon in it.
The cashier called for a supervisor and stated that "she didn't know if she could use ALL of my coupons", like I was using so many! I've seen people use 10-20 coupons in a transaction in the past but seriously, she needed assistance for 4 coupons?? So the supervisor, an old woman by the name of Stephanie comes to the register and intensely inspects every single item like I'm doing something wrong. She then inspects the coupons reading every word.
She states that Target has a "limit" and will only allow me to use 4 coupons TOTAL, regardless of what items I have. I shop Target regularly at home and I KNOW this is not the case. I explained that there is no limit and I'm using all of them correctly. We got into an argument and she ended up picking up my mother's items and telling me she will not sell them to me and basically told me to leave the store!
I purchased my items and proceeded to exit the store. This is a Super Target where it has 2 entrances so as I walked out, I turned around and walked back to the toothbrush section and decided to purchase what my mother needed in the Pharmacy (as I should have to begin with!) The cashier was almost done with my transaction and about to scan my coupons as STEPHANIE appeared as if she had been STALKING me and run over to the pharmacy. (I don't know how she saw me go over there unless she was stalking me, because you cannot see the pharmacy from the entrance of the store or the cash register area, it's a very big store) Stephanie screamed at the cashier that "this customer already used her 4 coupons she can't use any more coupons!!" I was irate and left! I got back to my mother's and told her what happened and looked over my receipt for my one purchase and my anger just escalated.
Here Stephanie made such a federal case over how many coupons I were to use and she OVER CHARGED me! She charged me for 5 items instead of 4, meaning, she scanned one of my items TWICE! My mother lives about 45 minutes from Schaumburg in northern Illinois in Vernon Hills. I was told I would probably have to go back to Schaumburg for the price adjustment so now not only was I charged $20 for an item I never purchased, I have to drive 2 hours round trip to get my $20 back??
Oh and Stephanie writes on my receipt "no return without receipt". Please tell me WHO returns toothbrushes unless you are overcharged or find a sale on an item elsewhere?! I expressed Target this incident and they do not care and I am sure Stephanie is still working at that store.
She makes me sick as does Target for allowing this behavior and treating people who use coupons like we are doing something wrong!! I figured I lost about $60 because of Stephanie because she took my mother's items and would not sell them to me along with the coupons, which is a $20 value, overcharged me for an item I never purchased, $25 and $15 in gas for having to drive around trying to fix her screw up!
Product or Service Mentioned: Target Coupon.
Monetary Loss: $60.