We bought an X-box 360 elite for a Christmas present for our son, we also bought three years extended coverage. After a year and two months the unit started to intermittently not read discs. This got progressively worse until it stopped working entirely.
I called the warranty number and was treated very nicely, the operator even told me "it doesn't read discs, right" without me telling her. She sent all the paperwork to send it in.
It was back to us in a week and a half with a form letter with five or six reasons for them to void the warranty. The top one on the list "liquid damage" was circled and they said the warranty was voided. This console was never wet. The failure was not an immediate happening like spilling something in it would cause.
I have called and tried to discuss this but all I get is "this is the repair facilities call". I was told there are pictures showing rust and corrosion but they will not show these pictures to me, that it is against company policy. I asked if normal humidity might cause these symptoms. At this point the rep from Target told me "no" and that there "was nothing else that I could do about it". The result is we spent $344.99 plus tax and Target will not stand behind their sale. I will take my purchases elsewhere if this is how Target treats its customers.
When we sent the game in for repair I was so happy that I had purchased it from Target and had bought the extended coverage. I had no idea that a firm of Target's size and reputation would respond in this manner. I am really disappointed with this entire experience.