I have never had a bad experience at Target a day in my life, until today. As Target is only right around the corner from my house, I tend to buy all of my grocery, household items, pet supplies, and baby items here without a hassle. Well, not anymore - the Target store @ 13831 Brookhurst Street, Garden Grove CA 92843 has me in such an uproar that I’m going to cancel my Target Red Card, and blog about this till I’m blue in the face!
I went in today to buy some standard groceries, some Old Spice deodorant and Scope mouthwash. The cashier that helped me, HEUI, has helped me several times in the past and has always been a delight. Today, he told me that he didn’t think that I was able to use my coupons. He checked with his manager JARED and JARED confirmed that I wasn’t able to use the coupon. When I asked why, he stated “if you used your common sense when reading the coupon…” - I stopped him from talking at that point and asked for my coupons back. I told him that I would be calling corporate to file a complaint in regards to his professionalism as he basically told me that I was illiterate and/or ***.
As I stepped off to the side, to call the corporate office, HEUI took another transaction with the same exact coupon and allowed the customer to use her coupons! I waited till the transaction was completed before I said anything but when I brought it up to JARED, he put his hands in my face and said “Step out of the transaction and go away”. The sad part was I was already on the phone with corporate and they could hear everything. JARED did come over and tell me that HEUI was wrong for ringing up the customer afterwards. I tried to explain to JARED that he was wrong and HEUI was correct with the amount of coupons used but he just walked away.
The coupon states - "Limit one coupon per purchase of product, limit of 4 like coupons per household per day”. So, if you purchase 1 product, you may use 1 coupon but you may purchase up to 4 items and use 4 coupons per household per day. I was trying to buy 3 items and use 3 coupons just like the lady did right after I stepped off to the side.
Still on the phone with the Target Corporate Office, she apologized for the way I had been handed by JARED and HEUI. She asked me to read exactly what was written on the coupon and she validated that I was correct - I should be able to use my coupons. So in the effort to easy this horrible customer experience, she asked me to hold on the line as she called the store directly.
In the first call to the store, she spoke with HEUI, he told her that my coupons were photo copies and wouldn’t scan into the computer! He said this is why he wasn’t able to use my coupons! My coupons were not photo copies. They were from the P&G inserts that come in my LA times newspapers that I receive every Sunday! When I explained this to the Target Corporate Office, she said that she would call back in effort to clarify what was wrong.
In the second call to the store, she spoke to ADNAN, he told her that it wasn’t an issue and that he would send a team member right over to help me out.. he apologized for her having to call back again and the assured her that I would be taken care of!
I stood there for another 5 minutes with the Target Corporate Office still on the line, waiting for a team member to come and assist me. I asked one of the cashiers if she could call JARED on the walkie talkie so I could see who was going to be helping me check out. He took so long to come up to the front, the Target Corporate Office called the store again!
In the third call to the store, she spoke to ADNAN again, he told her that he was the manager of the store and he would have JARED come over to resolve the issue.
I stood there for another 5 minutes with the Target Corporate Office still on the line, waiting for JARED to come and assist me. As he walked up, he opened up the conversation and said, I haven’t spoken to anyone yet - are they going to call? When I told him that the Target Corporate Office had already called the store 3 times and spoken to 2 different people claiming to be managers, he smirked and told me that they needed to talk to him - nobody else. The lady from the Target Corporate Office heard the whole conversation. She apologized over and over again but told me that she didn’t want to waste anymore of our time and that she would escalate this issue and follow up personally. She told me that she has never had to deal with a Target location that has been this unprofessional before! She also told me that she will be sending me an apology letter and a Target gift card due to this horrible experience.. She apologized again before we hung up.
Needless to say, JARED should be reevaluated for his position! He cannot handle customers properly or work with his own team members. For the Target Corporate Office to have to call a location 3 times and be lied to repeatedly about taking care of their customers shows how mixed up his priorities are!
Targets mission statement reads, “Our mission is to make Target your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently fulfilling our Expect More, Pay Less brand promise”.
This is the complete opposite of everything I experienced today.
Product or Service Mentioned: Target Cashier.
Monetary Loss: $50.