I visited the Target near my house last Friday and had the most negative and unacceptable experience at a retail store in my lifetime. Although the cashier was very nice, the supervisor was the rudest person I have ever encountered.
She was supposed to be helping the cashier with my two free IAMS dog food coupons. The first coupon was fine, but when called over for help, the supervisor, Brit, didn't know how to get the second coupon to scan. She grabbed my coupons and the register receipt and walked away. I had separated my checkout into two transactions to make things easier: the first with three free items and corresponding coupons and the second with items I was purchasing.
The cashier scanned my second purchase and I paid for that. As I was leaving I looked for the supervisor Brit who never returned and saw her at another register with another cashier. I asked her if she needed me for anything and she completely ignored me so I went ahead and left since I had paid for the second transaction and she had taken my three free item coupons for the first transaction. As I finished putting things in my car Brit comes out and asks, "Did you pay for that dog food." I said you know I did because you took my two free coupons from the cashier.
Then she asks to see my receipt. And that is when I was completely disgusted with her and said, "You know I don't have a receipt you took it." She was actually accusing me of stealing! It has been a week now and I am still furious. The supervisor can't figure out how to process a coupon, takes the receipt, walks away, ignores the customer, then accuses her of stealing?!?!
So unbelievable. The saddest part is I worked at a Target back when I was in college and have absolutely loved the store all these years.
I sent this to Target's website and got a "we're sorry and we told the store" response. I never heard anything directly from the store.
Product or Service Mentioned: Target Coupon.