My son (14) went inside to return a movie received as a gift from an out of town relative. He didn't have the receipt. They refused to make either a refund or exchange without a drivers license. Not cool, but I went inside. We got back in line and here helped by a surly employee who tells me "its the policy!" in a real smart-*** tone and waives his hand at the wall behind him. While there is a policy about returns/exchanges needing to be made in 90 days and the forms of payment, ANY mention of age restrictions (can't have a driver's license if you're not at least 16... and some people like my wife's challenged sister aged 55 will never have a driver's license) on people returns products is not listed.
I asked for a written copy of the sales and returns policies, he says "I don't have one" and besides I've made your return now "leave". This was way more trouble than $5 is worth, and it makes me wary of purchasing anything at Target where I might have need of returning it.
I asked why we couldn't have just exchanged the movie for another one if it would have been easier? he says "why didn't you?" I replied, simply that there are no customer service employees at the entrance to assist people with returns or to mark return items as having come into the store so it doesn't look like I'm stealing. He replied again "I've made your return now leave".
I am SO pissed at Target!