I wanted to purchase bedding for my son at Target. I purchased one bedding set( Item # DPCI-060-26-0358) from the store located at 6000 Sawmill Rd in Dublin, OH 1:01 pm.
I learned that another bedding (Item # DPCI-060-26-0270) I wanted to purchase was only available in the area at the store located at 3955 E. Broad St. and was not available in Queen size to purchase online. I then travelled 30 miles to the store on E.
Broad St. and purchased this bedding set along with sheets and pillowcases (Items # 062-16-2645 and Item # 062-16-2648) at 3:02 pm. When I was driving back to my home, I read the receipt from the E. Broad St.
store and realized that they had charged me $79.99 for the comforter set instead of the advertised $59.99. I also realized that the cashier had not given me the sheets and pillowcases. Since I was nearly home in Dublin, I drove to my local Sawmill Rd. store again and explained the problem to a woman who was working at the Customer Service (CS) desk (name unknown).
She promptly called the store on E. Broad and confirmed that the bag my sheets were placed in by the cashier had not been given to me and was now at the Customer Service desk. While she was still on the phone with the other store, she checked her computer and told me these sheets were available in her store and asked if I would get them and bring them back to the CS desk so she could credit me for the mistake made at the E. Broad St.
store and I could re-purchase them at the Sawmill Rd. store. When I brought the sheets and pillowcases back to the CS desk, she informed me that she did not have the authority to do this and I would have to drive 30 miles back to the E. Broad St.
store to get the merchandise the cashier failed to place on the counter and give to me. I asked to please speak to a manager as this was an unacceptable solution. A young woman in a managerial position (name unknown) came to the CS desk and told me there was nothing she could do to solve the problem. I asked to please speak to the store manager or anyone who could solve this rather simple problem by either having the Broad St.
store ship me my merchandise or by getting a credit for the merchandise so I could purchase the same merchandise from the Sawmill Rd. store. Denee Basset (the store manager) then came to the CS desk and worked with another senior citizen who was extremely upset because Ms. Basset would not allow her to return a "Frozen" Blue-Ray DVD she had purchased.
When it was my turn in line (after I had spent nearly 30 minutes in the store) Ms. Bassett and was extremely rude to me, telling me that if I wanted the sheets I had purchased, I would have to drive 30 miles back to the Broad St. store and get them. I tried to explain to her that this was not MY mistake, that the cashier at the Broad St.
store had failed to lift the bag the sheets were in from the bagging area to the counter so I would take them along with my other purchases, and that I wanted them shipped to my home or a credit given for the unacquired merchandise, She responded by informing me that she did not know if I had actually purchased them or had stolen them. Aghast, I asked her if she had not spoken with the woman at her own CS desk or the personnel at the Broad St. CS desk to learn that the sheets were, indeed, purchased on my credit card and still at the Broad St. store.
Ms. Basset then became very loud and rude and told me,"You know, I should just give you this receipt back and have YOU deal with it. I don't have to help you. We are 2 different stores".
Then Ms. Basset proceeded to belittle me in front of several employees and customers while she dialed the Braod St. store number and rolled her eyes.
I told her that I wanted the receipt back and I would deal with it through the BBB and Target Corporate. She very rudely jabbed the receipt over the counter and me the receipt and said, "Fine, you deal with it".
Product or Service Mentioned: Target Cashier.
Reason of review: Poor customer service.
Monetary Loss: $119.
Preferred solution: Full refund.