Today I tried to purchase two 18-packs of Keurig K-Cups that included a 5 dollar Target gift card when purchased together from the Target store on 12 Mile Rd in Michigan. When rung up the price on one of them was wrong but I was told that I was wrong and would have to grab another box.
When I went back to the aisle I confirmed that I was right and grabbed the sign detailing the sale. I took it back and was told by the cashier that I was still wrong so I requested a manager. The manager, Tina, was rude and dismissive despite me having the sale placard in my hand. She refused to look at it and told me I was wrong and would have to return my items.
I told her I would like to speak to her superior and she told me that there was no one in the store above her position that I could talk to. I went to the service desk, very upset, and inquired with the lady there who was very polite and helpful. She informed me that there was indeed a manager above the one I had talked to and called her to the desk. This second manager was dismissive and treated me like a child.
She gave me a ratty five dollar bill from the register instead of a gift card and attempted to fix the price of the sale. She was unable to, despite being the highest ranking manager available in the store. She said she would have to void the entire sale and start over. She was obviously mystified by the register and since she was so unapologetic and disingenuous I became further upset and asked her to just refund my money so that I could get this experience behind me and take my money elsewhere.
Her attitude throughout the entire transaction struck me as incredibly rude for a person who's job it was to represent this company. She had absolutely no customer service skills and strained visibly to even show the slightest bit of concern for how her employees were treating me. Never did she apologize for the actions of those working under her despite the fact that I was very visibly upset. I have NEVER been treated like this ANYWHERE and it boggles my mind that it happened in such a corporate environment.
After she returned my money I started heading for the door but then realized that I had to give her a piece of my mind or I would spend the evening feeling as though a Target manager had just gotten away with basically insulting me. I came back to the service desk and asked her why I should ever return to the store and why she had made no attempt to reconcile my bad experience. She said that if I had just waited that she was getting around to that. Now I was even more insulted.
I gave her every chance to apologize or show any concern at all for the experience I had in her store and was conceded nothing. So now she was lying to me and trying to turn the blame for my experience on me as the employees below her had tried to do. I can't believe that these are the people responsible for the flow of so much money. The nicest and most patient person in the place had seemingly no authority unfortunately.
Someone should take a look into this store and figure out what the problem is.
In terms of customer service the place is ABHORRENT.
Product or Service Mentioned: Target Cashier.
Monetary Loss: $300.