
Target
Target Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has 2.4 star rating based on 1363 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Target to a friend or colleague.
- Rating Distribution
Pros: Convenience, Prices, Merchandise.
Cons: Customer service, Poor customer service, Rude employees.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has 2.4 star rating based on 1363 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Target to a friend or colleague.
- Rating Distribution
Pros: Convenience, Prices, Merchandise.
Cons: Customer service, Poor customer service, Rude employees.33% of users think that Target should improve its Customer Service.
61% of users say that they won't use Target in the future for similar services or products.Recent recommendations regarding this business are as follows: "To know if there is an easier way to answer the questions.", "Don't apply for Target card", "Be careful dont shop here", "Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.", "Don’t think the cars is coming within 4 hours as claimed. Best to buy it in person".
Most users ask Target for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Applications and Video Interviews
I have filled out 2 applications. One for Fairview Park and one for North Olmsted in Ohio.
I had an interview for both too. These questions were hard for me to answer. I have a learning disability and mental illness. Would one of them give me a reasonable accommodation?
Does it also depend if they would hire me.
Last Friday I had the recorded interview for Fairview Park, Ohio. Today I had the North Olmsted, Ohio recorded interview.
User's recommendation: To know if there is an easier way to answer the questions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked late/ No contact from Target about it!
Company fixed the issue and I have been provided with apology.
I spent 1 hr 20 mins on the phone with Target CS. My call dropped half way through with the 2nd CSR and began all over.
I spoke to 4 agents total. They cannot account for why my automatic payments were dropped. I am now setting up auto payments through my bank to be safer than sorry (agreed by rep). It’s recommended to set auto payments 5 to 7 days prior, advised by CSR, so payment will process on time…just food for thought.
My payment was taken over the phone. This is not completely resolved, but for the sake of dealing with anymore Karen’s on here, we will consider it so.
Since this site was created to help consumers and businesses connect…Target received my email and provided two responses. This site allows you to directly correspond with a business.
By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other.Crazy right?!
"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo
- Nice products
- Lack of communication
- Terrible customer service
- Card and billing issues
Preferred solution: Respect and proper service! To receive alerts that are approved in my account…to be contacted if there is an issue. To have my automatic payments actually withdrawn. To not have a late payment remark that is not my fault.
User's recommendation: DON’T EVER get a card from Target! They are awful! I’ve had nothing but issues, and they treat disabled customers like garbage!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Received wrong product (Samsung instead of iPad) and treated with disrespect
Company fixed the issue and I have been provided with product replacement. Open the product box in front of them.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.
Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.
Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.
- Accused honest customer of fraud
- Staff was disrespectful
Preferred solution: Full refund
User's recommendation: Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTUPID OVERLY RESTRICTIVE return/refund policies on certain items! Won't let me exchange an item I bought online unless I bring it in person to store - NO WAY TO GET THERE - SUPER FAR AWAY!!
I bought a new, all-digital, PlayStation 5 from Target.com around black Friday. After getting it (which by the way, it came in nothing other than the product box, inside of a fairly large shipping box, zero packing paper/ packing peanuts, bubble wrap etc, so plenty of space for it to bounce around and potentially have gotten damaged in transit), over the next few weeks, this being the first PlayStation product I've had in a long time, it wasn't until after getting it and trying to buy a digital game to download onto my all-digital console, that I then found out that all PS5 digital games can ONLY be bought from the PlayStation store, where they are often much more expensive than the disc version of the same exact game.
Because of this, I reached out recently on like 12/26 or 12/27 to talk with target customer support via chat support. I reached out because I wanted to exchange the product for the disc version of the PS5 and just pay the difference as the disc version is a little more expensive, or just do a return/ refund altogether. I found out during the chat, that apparently, this particular product can ONLY be returned in person, that there is no mail-in return option, which I didn't know but the chat support rep said that it says it on the product page and it's on their "return policy". I explained that I didn't know/see that, and I DON'T DRIVE, and that the nearest Target store to where I live is about an hour and a half away, at least, and I HAVE NO WAY TO GET THERE to return it in person.
Anyway, they still gave me the customer support phone number and suggested it would still be worth calling as maybe they could do something since they can "do more" than chat support can. So I called phone support on (Sat. 12/28/24) and spoke with someone named Geo, who I explained and referenced that chat convo to, she reiterated what the chat person said and there was nothing she could do, so she said she was going to escalate me to their "Senior Specialist", once I got him, "Benjamin", he was zero help, sounded like he really didn't care (going "mmmhhmm" at multiple points type stuff - he couldn't care less), and reiterated that its "policy" and the only way to exchange or return this product would be in person to a Target store. I filed a Better Business Bureau complaint against them where they also referenced their "policy" again, and said that they "consider the matter closed".
Below was my response to them in the BBB complaint, they won't care though, they're a giant multi-million, if not BILLION dollar company who couldn't care less about a few thousand unhappy customers here or there (based of they're measley 1.5 or so star rating on here out of like a 3,500 or more reviews).
My BBB response, to their response, to my compliant:
I think it is highly unfair and unreasonable to expect someone who does not have a car or drivers license to somehow get to a store that is over and hour and a half away, somehow return a product that could just as well, and SHOULD BE ABLE TO, be mailed, simply because the business has a "policy" about it.
These days businesses, doctors offices, agencies etc, seem to be ALL ABOUT their policies, as if having a "policy" about something is the END ALL BE ALL.
I understand that Target is not willing to do anything about this and considers the matter closed so I'll just have to deal with that, I will however be additionally filing a compliant with the FTC, just for good measure, as this is unfair business practices, and I want Target to know I will NOT be buying ANYTHING from them in the future!
This is a stupid and UNREASONABLE policy!
I also want it on the record that on their response saying that this item has 30 DAYS to be returned is incorrect as I was told when I initially contacted customer support that it had until sometime in late January 2025 to be returned or exchanged.
Either way, I wot be be able to and do not accept their response as satisfactory because it does not resolve the issue, it simply dismisses it.
Additionally, I never received an email with a transcript of the initial contact I had with Target Chat support.
Target is one of these big corporations that doesn't seem to care about being the LEAST BIT flexible with the people that GIVE BUSINESS to their company, and finding a way to accommodate someone who doesn't have the means to, for example, travel over 60 MILES JUST TO RETURN SOMETHING TO A STORE IN PERSON because that is the nearest one, and who is also disabled.
Poor business practices, poor customer service, and overly restrictive and STUPID POLICIES on their part. I'll be sure to buy elsewhere in the future and to let friends and family know to avoid buying from them due to stuff like this.
- Convenient
- Unreasonable overly restricitve policies
- Disregard for customer circumstances
- Unhelpful customer service and escalation staff
Preferred solution: For them to allow/ find a way for me to mail it in for exchange and get the disc console at the Black Friday then listed price. Or allow a mail in return. They should pay for the shipping in either case. Amend this policy to be more flexible!
User's recommendation: STEER CLEAR and be SUPER SURE to read return policy on the item page IF BUYING ANYTHING OFF THEIR WEBSITE!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Accused if theft by manger of 2.99 soap
I am writing to express my deep disappointment and concern regarding a disturbing incident I experienced at one of your store locations.
While using the self-checkout, a tall Latino manager stood over my shoulder in an intimidating manner. It was clear he was upset that I had not gone to a staffed register.
While I was still in the process of scanning my items, he abruptly demanded to see my receipt and accused me of not scanning all of my itemssolely based on his judgment that my total of $37.68 seemed too low.
This accusation was not only false, but deeply insulting. I cooperated immediately, took out all of my items, and he was able to confirm that nothing was missing. Despite this, the damage was done.
His behavior was not only inappropriate, but it also reflected a racial bias that made me feel profiled and disrespected.
Ive been a loyal Target shopper, but after this experience, I can no longer support a store that permits this kind of treatment toward customers. I hope this matter is taken seriously and addressed appropriately, not only for my sake, but for every customer who expects to be treated with dignity when they walk into your stores.
User's recommendation: Be careful dont shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for Clarification Regarding Charges to My Credit Card
Dear Target Customer Service,
I hope this message finds you well.
On April 6, 2025, I made a purchase with the order number #912002****10587. As part of the transaction, I received a $30 gift card credited to my account in the Target app.
However, upon reviewing my credit card statement, I noticed a $30 charge from Target on the same day, April 6, 2025. I would like to understand the reason for this charge. If the $30 gift card was a promotional gift, but I was charged $30 on my card at the same time, it seems as though I essentially paid for my own gift card. In that case, I would appreciate clarification on what was actually gifted to me by Target.
Additionally, after reviewing my previous transactions with Target, I discovered a few other unexpected charges, which I have listed below:
April 6, 2025: $30
March 29, 2025: $10
January 28, 2025: $10
December 15, 2024: $15
I kindly ask for your assistance in reviewing these charges and clarifying their nature. I believe this matter deserves a fair resolution, and I would appreciate your help in ensuring that.
I look forward to your response.
Thank you for your time and attention.
Preferred solution: Full refund
User's recommendation: Check your card carefully when you try to make a purchase to get a gift card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Target What Are You Doing To Your Brand??
This email is directed mainly to Corporate. I just came from the Target in Newington, CT and I am so angry and disappointed.
I have been a long time customer and Target card holder, and I just had one of the worst customer service experiences Ive ever had (anywhere) there. I have been sick and have just started to feel better. I decided to venture out on a cold winter night for what I hoped would be an enjoyable couple of hours shopping. When it was time for me to check out with my cart full of numerous items, the single line was very long.
As I slowly moved up, three lines formed. There were two self-checkout lanes open for the entire store, and one cashier-assisted lane, which I joined. There were only two customers ahead of me in this lane. Something happened during the active customers transaction, and the cash register locked, with a requirement that the manager come to unlock it.
The young male cashier got on the store radio and requested that the store manager Jessica come to help. We all stood there for five, then ten, then fifteen, then twenty minutes. The cashier continued to ask for help during this time. Finally a second cashier-assisted lane opened up next to us, and the people in front of me and I moved to it.
In the meantime, the embarrassed young cashier and the frustrated female customer (who had just had a baby and came to Target to get out of her house and relax for a few minutes,) continued to stand there and wait for the manager Jessica to come and free up the register so they could complete the transaction. By the time I completed checking out my large order, in the alternate lane, a full half hour had gone by. There were two customers in front of me when I began, and the couple in front of me only had one item. This customer service experience is completely unacceptable to me.
When the only manager in the store (Jessica) finally emerged, and I asked her how she could have left us standing there waiting for that long, she told me she was alone and was finishing on-line orders. I was flabbergasted at this response. She told me that they are required to complete their on-line orders within a certain time frame that is tracked. I explained to her that we were paying customers who left home to come into the store, and in my opinion we should be a priority over an online customer who is sitting in the comfort of their home pushing buttons to order.
Honestly I cant even blame the workers out on the floor for this poor experience. Customers all around me were shaking their heads and saying the lines are always bad at Target now. It is clear that Corporate has decided to focus on the online experience, to the detriment of the in-store customer experience. My response to that is, then please dont even bother with the brick and mortars anymore.
I left your store feeling completely disrespected by what is an obvious decision to de-prioritize the real life customer experience. I remember when there were plenty of people available to assist when I needed help or it was time to cash out at Target. Now all I see is a store that is abusing its workers by leaving them short-staffed-trying to deal with problems with insufficient resources, and management that has clearly been taught to prioritize the online customer over the in-person. You spend millions of dollars on marketing and advertising, but what people will remember is how they were treated when they made the effort to visit your store.
There were at least three sets of customers who felt like their time and money meant nothing to Target tonight, the two in front of me and myself. Sadly, none of us will be returning any time soon.
Carmel Bennett
Preferred solution: To be heard, and taken seriously.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I am filing a wage theft claim against Target on behalf of a client.
My name is Linda Blackwell, Esq. I am filing a wage theft claim against Target on behalf of a client, Lodge Williams.
Mr. Williams receives his wages through EFT. He never received his final payment from Target.
He has contacted Target several times, and no one will return his calls or emails.
I would like to speak with someone from your legal department to resolve this matter. Thank you.
Linda Blackwell, Esq.
Dalin.B@***.net
925.789.2020
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Package issues
No one answered was on hold to long. I will never order on line again. My package keeps saying out for delivery but I dont have it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I usually love Target but more than once now I’ve purchased a gift card and didn’t receive it. This is beyond frustrating and when I contact customer service, they give me the runaround and I end up
I usually love Target, but more than once now I've purchased a gift card and didn't receive it. This is beyond frustrating, and when I contact customer service, they give me the runaround, and I end up waiting even longer.
Customer service gives me the runaround.
To fix this, I believe I should get a refund and another free card. It's ridiculous and not what I expected from Target.
User's recommendation: Don’t think the cars is coming within 4 hours as claimed. Best to buy it in person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact me now plz
Waiting for a call
Read your notes
I've called so many times
This is ridiculous and unheard of for Target stores
- Many
Preferred solution: Full refund
Debit card
Received a letter about the policy but did not receive the card. Agent ordered a new card and canceled the old card
Help others
Went online to order to order 3 items totalling $52. Applied for Target card, was approved and they used it as payment for the order.
Great so far.
Two hours later, on my way to retrieve the order, they email and say, "Sorry, order cancelled. Couldn't verify payment."
...?
You couldn't verify your own Target card?!
Further, you couldn't have told me this two hours prior so I didn't waste time and gas?
This does not bode well for having a Target account. Will cancel card immediately when it arrives.
User's recommendation: Don't apply for Target card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Job Application
I recently submitted a job application and I wanted to ensure that you had received it and are able to look over it. Thank you!
User's recommendation: I think the company overall is really good. I've just had some minor issues with job application.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Rude employee
I had trouble with the gift card, and I was doing self-checkout. The girl said that I didn't have anything on them.
I had one with 40 cents and another one with 25.00. I have had her before; she thinks she owns Target. She is medium-built and Hispanic.
I have 35 years of retail experience, and if I ever talked to a customer this way, I wouldn't have a job. I have told a manager before about her, but nothing was ever done.
- Rude employees
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo sell a certain milk rebel milk
Hi, I have Prader-Willi syndrome. I was wondering if you can sell Rebel Milk because I cannot have regular milk, but I'm not a fan of almond milk. I love Rebel Milk.
Preferred solution: You guys to make for rebel company to sell there milk
User's recommendation: Email this company If you want target to sell things that you like
About
,
Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.

Target is ranked 93 out of 1150 in Supermarkets and Malls category
USA
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You either did not set up auto-pay correctly or had insufficient funds when they attempted to take a payment. If the latter, you are removed from auto-pay. It is not Target’s responsibility to ensure things are correct on your end.
They keep deleting my replies to you, but I posted pictures for your review. I hope it educates you.
I know what this is, and I did reach Target. Thanks to this site.
This site allows you to directly correspond with a business. By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other. I’m sorry for your miss information and negative attitude.
"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.
I’m not with Target and you won’t reach them here. This is a third party site for consumers.
Anyone can post and anyone can comment. If you did have insufficient funds for a payment it is not their job to track you down.
You don’t even know where you are posting. No wonder you have issues.
Hey, Guest-268****. I don’t answer to you, and I’ll “resolve” this when the issue is in fact resolved.
Just because we have been in contact doesn’t mean anything. I have already praised and thanked PC. Do you want a cookie? lol you people sure do make the world go round.
Do you not have anything better to do with your time? I know you’re used to your husband being a one minute man or your mail order bride to arrive, but patience is a virtue.
What would be godsend is if you got a life and quit getting on “third party sites” to try and throw your one inch around. Your parents must be so proud.
Still waiting for the godsend of an update that Target responded and rectified the situation and the thank you to PC. Also for the reclassification of the post to “Resolved” signifying how ecstatic you are with how quickly the issue was addressed.
Further information regarding “Target Responsibility”; 1.“…if a payment is declined (I have no alerts/correspondence stating any of the sort): “What should I do if Target declined my payment? We tried to bill the issuing bank for your credit card, but they declined the charge.
To protect your privacy, the issuer can't give us any information about why the charge won't go through, so you will need to call your issuing bank to resolve this matter.” 2. Here is Target’s policy on failed auto-payment (they do not just drop you from the contract you made): “Always make sure your account has enough money to complete a scheduled automatic payment for your Target Credit Card. If your account doesn't have enough money to fund the automatic payment, you will either overdraft your bank account or miss a credit card payment - both of which could result in penalty fees.” Note: See the following for further customers with inaccurate auto-payment transactions with Target (just a few examples): https://***/forum/viewtopic.php?t=263052 https://***/r/CRedit/comments/xphz9e/target_red_card_turned_off_autopayments_sent_no/ https://***/r/personalfinance/s/PTwCn6JuGi https://***/credit_cards/target-credit-card.html https://***/us/mn/minneapolis/profile/credit-cards-and-plans/target-card-0704-2300****/complaints I do hope this was not Target responding to my inquiry. The only reason it is even listed on this site is to have proof of communication and direct email with Target Customer service.
Customers do have issues, and it is the responsibility of CS to “provide a great guest experience, and ensuring ethical and sustainable practices.” Note: https://***/sustainability-governance/operating-ethically/code-of-ethics https://***/r/Target/s/v1m1KmvMmN https://***/sustainability-governance/our-team/human-capital-management I used to love Target. Two of my family members quit due to the toxic supervisory environment and unethical practices. I do not have any hate for this business; in fact I hope it blossoms and changes for the better. It starts with the employees and the conduct of the system.
If it’s not Target’s responsibility to care for its customers and its community, it should not be part of its plan (see links). If my account were working correctly, I would have been able to message customer service from my account, but it “has been disabled”…hence this shenanigans. I wish for this error to be rectified and my payment processed/my automatic payments to be corrected. That is not asking for a unicorn.
It is within my rights to ask for investigation as to what went wrong on their end. I made sure I had money available in the bank, and if need be, I am prepared to send a banking statement showing funds were available to them. Is that sufficient for you? Also, I may be able to get something from my bank stating that there was no attempt to draw funds from my account.
I think that’s more than fair. Who wants to fight this hard to make a payment?!
To Target: I do hope we can kindly look into this, as requested, and resolve this matter. I do appreciate your time and assistance.
Hello Horrible Target Employee/Representative… This is exactly what I’m saying. I have PROOF of setting up my payments, thank you very much.
It is very much their responsibility to uphold their portion of our arrangement. Not once have I received a failed transaction attempt for lack of funds.
So what’s your answer to that? I’m sure your reply will be lacking any form of humility or customer service…I’d fire you in a heartbeat.
Great! So you got in touch with them. So mark/edit your post resolved and another update thanking PC.
Congratulations! I am glad things worked out.