Target
Target Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has 2.4 star rating based on 725 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Target to a friend or colleague.
- Rating Distribution
Pros: Convenience, Prices, Merchandise.
Cons: Customer service, Poor customer service, Rude employees.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has 2.4 star rating based on 725 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Target to a friend or colleague.
- Rating Distribution
Pros: Convenience, Prices, Merchandise.
Cons: Customer service, Poor customer service, Rude employees.36% of users think that Target should improve its Customer Service.
60% of users say that they won't use Target in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stop shopping Target. You will get nowhere if your order is canceled or messed up. CS is useless.", "Speak up", "blow up the nearest target i hate them.", "Don't get your hopes up, but what's ya gonna do?", "Absolutely no customer service for online sales issues.".
Most users ask Target for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders being canceled and/or not being fulfilled, CS useless
Made 3 orders with Target on a clearance/sale item. 2 of the 3 orders were canceled by Target with reason of 'not being able to process your payment'.
Checked on my card and payment is pending. CS tells me not to worry about the charge, it will drop off, tells me to wait 24 hrs to reorder. 3rd order not canceled, but not processing as the shipping address is blank in the order.
CS doesn't have any remedy, no compensation, refuses to escalate the issue. Gave no identifier to submit complaint about the CS rep.
- Has a great variety of items
- Target used to care
- Dont care about customer satisfaction
- Dont offer any resolutions
Preferred solution: Compensation for frustration, time, effort, disapointment, etc. And an apology beyond the standard 'we are sorry for your inconvenience'.
User's recommendation: Stop shopping Target. You will get nowhere if your order is canceled or messed up. CS is useless.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPutting emotion support people down
Recently, Target made a TV commercial putting down emotional support people. The commercial shows a person with a Christmas tree next to a guy looking like Santa.
I find this a disrespect for the people who suffer from emotional issues.
I am asking everyone who knows someone with mental health issues to stand up and complain about Target's disrespect towards the mentally ill people, including our veterans. We should think about a stand and maybe start a class action lawsuit against them.
Preferred solution: Removal of the commercial and apologize to all the people who suffer from the mental health issue
User's recommendation: Speak up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order complaint
This was my message to corporate:
Good afternoon, I am writing in order to express my deep dissatisfaction with your online order system as well as the customer service Ive received. I placed an order for two mega evolutions booster bundles back on August 30th.
I received several emails over the course of the last week or so asking me to approve delays. On several occasions I contacted your customer support team to speak with someone regarding this matter to which I was assured time and time again to just give it time and that the order would be fulfilled. To my disappointment the order was cancelled today after waiting so long. The issue is this item is in super high demand and anyone who knows anything about Pokemon knows that right now there is a huge problem with AI and bots buying out mass amounts of stock.
The chances of me being able to reorder these items are slim to none. I know for a fact that stores all over the country have been receiving stock within the last two weeks so I am not understanding why none of that stock was allocated towards fulfilling my order. Its disgusting that a billion dollar corporation has such a blatant disregard for some of its customers. I would appreciate if someone would contact me about working something out in order for me to receive the items I ordered whether it be by placing another order bypassing the online stock issue or me picking it up at my nearest store which I would need a guarantee that the product is being held for me.
I will escalate this issue further in whatever way needed until I receive the items I originally wanted. Its not about the money, its about the principle of the matter.
- Poor resolution and customer service
- Terrible online bot protection
- Allows bots to buy entire stock
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid target online. Customer service is 0 help. Placed an order and after a week I kept getting emails to delay my order which would have been fine except after a week of delays they cancelled my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked late/ No contact from Target about it!
Company fixed the issue and I have been provided with apology.
I spent 1 hr 20 mins on the phone with Target CS. My call dropped half way through with the 2nd CSR and began all over.
I spoke to 4 agents total. They cannot account for why my automatic payments were dropped. I am now setting up auto payments through my bank to be safer than sorry (agreed by rep). It’s recommended to set auto payments 5 to 7 days prior, advised by CSR, so payment will process on time…just food for thought.
My payment was taken over the phone. This is not completely resolved, but for the sake of dealing with anymore Karen’s on here, we will consider it so.
Since this site was created to help consumers and businesses connect…Target received my email and provided two responses. This site allows you to directly correspond with a business.
By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other.Crazy right?!
"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo
- Nice products
- Card and billing issues
- Terrible customer service
- Lack of concern
Preferred solution: Respect and proper service! To receive alerts that are approved in my account…to be contacted if there is an issue. To have my automatic payments actually withdrawn. To not have a late payment remark that is not my fault.
User's recommendation: DON’T EVER get a card from Target! They are awful! I’ve had nothing but issues, and they treat disabled customers like garbage!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Received wrong product (Samsung instead of iPad) and treated with disrespect
Company fixed the issue and I have been provided with product replacement. Open the product box in front of them.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.
Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.
Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.
- Accused honest customer of fraud
- Staff was disrespectful
Preferred solution: Full refund
User's recommendation: Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service, communication and delivery service (FedEx).
I needed to replace a couch with a recliner for some upcoming surgery and rehab. Bought the recliner this week and scheduled / confirmed delivery for this Saturday (today, as it worked out).
I checked tracking, the day before (yesterday) and discovered it was arriving between 11 and 3, not Saturday. Holy mackerel!!! My wife and I hustle to have a clear path, moved furniture, rearrange the front porch and got ready. Three o'clock passes, I check tracking and notice 3 - 5 has changed to "by the end of the day".
I called FedEx (another experience to wish on those you dislike) and was told it could mean 8:00 to 10:00pm. Around 10, I checked, again and found it rescheduled back to Saturday 11 - 3. Now, I've lost a day - confined to that terrible land of waiting for information that never comes unless you go get it, rescheduling my clients and getting really annoyed. Target and FedEx's customer service seems staffed by off-shore folks with English, apparently, a second language.
One rep hung up after we both tried to understand each other for a while and failed. You gotta wonder if anyone in management ever calls in to see what their customers experience?
I don't think they do (and, probably don't much care).
This is for therapy with minimal to no hope of correcting anything or having any satisfaction.
Off to my second day of wailing. I've never had the nickname "lucky" and doubt I will in the near future.
User's recommendation: Don't get your hopes up, but what's ya gonna do?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing egift card
received 2 emails saying I would receive a 20 dollar egift card for issues that Target had online. I have not received.
Curretntly on hold for 30 plus minutes.
First customer service rep said that the email containing the gift card was sent. I did not receive.MiMi
Preferred solution: 20 dollar egift card promised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Want a total balance on my card
I have a bill but what I owe isn't on the bill.
Can't talk to anyone. Come on now???
Please connect me to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought stroller just now and didn't use my employee discount or target cardCan you credi this
Didn't talk to anyone. Help, help. Very confusing process to get a credit on my purchase for team member discount.
I triped on a little kid and he ruined my day I hate u target I even slipped on water I'm suing you losers 1 star.
I tripped and got hurt I feel so sad right now they should lock in and be better gangg rehehehehehehe
User's recommendation: blow up the nearest target i hate them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible customer service
Had trouble ordering online when a discount disappeared before I could place order. It was supposed to be good through that day at least.
Didn't have size at local store. No phone # to contact. No email.
Only contact was through employees at store who couldn't help with online sales. Was directed here and tried to contact by messaging Target with my problem, however it's been a week and they have not read my message yet.
Preferred solution: Price reduction
User's recommendation: Absolutely no customer service for online sales issues.
Something about my shoe order
I have my order resolved and its on the way thank you for your help and have a merry Christmas and a happy new year
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Call Center
Foreign based customer care is the problem. It's a much lower standard than expected
Online furniture order was delivered missing parts. Hours on the phone with people who struggle with English were a disappointing experience.
No resolution to my problem. The call center Target hired is woefully inadequate for the task. Can't transfer to a USA-based call center. They did not understand basic concepts.
I will likely never buy anything online from Target again. It's really a shame, as I like the Target brick-and-mortar stores.
- Inept foreign based customer service
Preferred solution: Full refund
User's recommendation: AVOID ONLINE PURCHASES FROM TARGET AT ALL COSTS. ITS SIMPLY NOT WORTH IT IF YIOU HAVE A PROBLEM, NO MATTER HOW SMALL.
I need yo talk with a human being. And is not posdible
I feel pretty much frustrated. I want to be a member circle 360, but I can register online by my own
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong address credit card statement received
Hello,
I recently received a Target Credit Card statement addressed to Anna H. Orona at my mailing address. I am not this person and do not have any Target credit card account.
Please update your records to remove my address from this account and ensure that future statements are not sent here by mistake.
Thank you for your assistance.
Best regards, Heba Ahmed
8000 Chanute Pl Falls Church, 22042
Missing order
Miss my order please call me to receive information
I didn't receive my package. Please, I want an answer. I need my order or my money back, please.
About
,
Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.
Target is ranked 78 out of 1222 in Supermarkets and Malls category
USA
![]()
![]()
![]()
![]()
Companies Similar to Target
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The most you are entitled to is $40.
You are only entitled to money back for the products that you did not get. You are NOT ENTITLED TO COMPENSATION. Nice try though.
First off, you have no idea what I lost or what exactly happened, so your comment is not helpful in any way. I not only used my RedCard for the transactions, but I've also used my gift cards, which are no longer good, as the gift cards now state they have been used. I DID lose money, so keep your comments to yourself.
This is a PUBLIC FORUM. Anyone can comment.
Even if the comments make you cry. You are entitled to everything you lost.
Not extra compensation. If you are trying to get more than what you are entitled t,o then I have a right to tell you off and shame you since you HAVE NO SHAME.
You lost $40 according to your post. So that is all you should get back.