Target
Target Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has 2.4 star rating based on 1380 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Target to a friend or colleague.
- Rating Distribution
Pros: Convenience, Prices, Merchandise.
Cons: Customer service, Poor customer service, Rude employees.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has 2.4 star rating based on 1380 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Target to a friend or colleague.
- Rating Distribution
Pros: Convenience, Prices, Merchandise.
Cons: Customer service, Poor customer service, Rude employees.35% of users think that Target should improve its Customer Service.
63% of users say that they won't use Target in the future for similar services or products.Recent recommendations regarding this business are as follows: "blow up the nearest target i hate them.", "Don't get your hopes up, but what's ya gonna do?", "Absolutely no customer service for online sales issues.", "Avoid target online. Customer service is 0 help. Placed an order and after a week I kept getting emails to delay my order which would have been fine except after a week of delays they cancelled my order", "Don't do business with this company".
Most users ask Target for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Want a total balance on my card
I have a bill but what I owe isn't on the bill.
Can't talk to anyone. Come on now???
Please connect me to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order complaint
This was my message to corporate:
Good afternoon, I am writing in order to express my deep dissatisfaction with your online order system as well as the customer service Ive received. I placed an order for two mega evolutions booster bundles back on August 30th.
I received several emails over the course of the last week or so asking me to approve delays. On several occasions I contacted your customer support team to speak with someone regarding this matter to which I was assured time and time again to just give it time and that the order would be fulfilled. To my disappointment the order was cancelled today after waiting so long. The issue is this item is in super high demand and anyone who knows anything about Pokemon knows that right now there is a huge problem with AI and bots buying out mass amounts of stock.
The chances of me being able to reorder these items are slim to none. I know for a fact that stores all over the country have been receiving stock within the last two weeks so I am not understanding why none of that stock was allocated towards fulfilling my order. Its disgusting that a billion dollar corporation has such a blatant disregard for some of its customers. I would appreciate if someone would contact me about working something out in order for me to receive the items I ordered whether it be by placing another order bypassing the online stock issue or me picking it up at my nearest store which I would need a guarantee that the product is being held for me.
I will escalate this issue further in whatever way needed until I receive the items I originally wanted. Its not about the money, its about the principle of the matter.
- Poor resolution and customer service
- Poor stock allocation
- Allows bots to buy entire stock
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid target online. Customer service is 0 help. Placed an order and after a week I kept getting emails to delay my order which would have been fine except after a week of delays they cancelled my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked late/ No contact from Target about it!
Company fixed the issue and I have been provided with apology.
I spent 1 hr 20 mins on the phone with Target CS. My call dropped half way through with the 2nd CSR and began all over.
I spoke to 4 agents total. They cannot account for why my automatic payments were dropped. I am now setting up auto payments through my bank to be safer than sorry (agreed by rep). It’s recommended to set auto payments 5 to 7 days prior, advised by CSR, so payment will process on time…just food for thought.
My payment was taken over the phone. This is not completely resolved, but for the sake of dealing with anymore Karen’s on here, we will consider it so.
Since this site was created to help consumers and businesses connect…Target received my email and provided two responses. This site allows you to directly correspond with a business.
By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other.Crazy right?!
"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo
- Nice products
- Lack of concern
- Lack of communication
- Terrible customer service
Preferred solution: Respect and proper service! To receive alerts that are approved in my account…to be contacted if there is an issue. To have my automatic payments actually withdrawn. To not have a late payment remark that is not my fault.
User's recommendation: DON’T EVER get a card from Target! They are awful! I’ve had nothing but issues, and they treat disabled customers like garbage!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Received wrong product (Samsung instead of iPad) and treated with disrespect
Company fixed the issue and I have been provided with product replacement. Open the product box in front of them.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.
Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.
Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.
- Accused honest customer of fraud
- Staff was disrespectful
Preferred solution: Full refund
User's recommendation: Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service, communication and delivery service (FedEx).
I needed to replace a couch with a recliner for some upcoming surgery and rehab. Bought the recliner this week and scheduled / confirmed delivery for this Saturday (today, as it worked out).
I checked tracking, the day before (yesterday) and discovered it was arriving between 11 and 3, not Saturday. Holy mackerel!!! My wife and I hustle to have a clear path, moved furniture, rearrange the front porch and got ready. Three o'clock passes, I check tracking and notice 3 - 5 has changed to "by the end of the day".
I called FedEx (another experience to wish on those you dislike) and was told it could mean 8:00 to 10:00pm. Around 10, I checked, again and found it rescheduled back to Saturday 11 - 3. Now, I've lost a day - confined to that terrible land of waiting for information that never comes unless you go get it, rescheduling my clients and getting really annoyed. Target and FedEx's customer service seems staffed by off-shore folks with English, apparently, a second language.
One rep hung up after we both tried to understand each other for a while and failed. You gotta wonder if anyone in management ever calls in to see what their customers experience?
I don't think they do (and, probably don't much care).
This is for therapy with minimal to no hope of correcting anything or having any satisfaction.
Off to my second day of wailing. I've never had the nickname "lucky" and doubt I will in the near future.
User's recommendation: Don't get your hopes up, but what's ya gonna do?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought stroller just now and didn't use my employee discount or target cardCan you credi this
Didn't talk to anyone. Help, help. Very confusing process to get a credit on my purchase for team member discount.
I triped on a little kid and he ruined my day I hate u target I even slipped on water I'm suing you losers 1 star.
I tripped and got hurt I feel so sad right now they should lock in and be better gangg rehehehehehehe
User's recommendation: blow up the nearest target i hate them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible customer service
Had trouble ordering online when a discount disappeared before I could place order. It was supposed to be good through that day at least.
Didn't have size at local store. No phone # to contact. No email.
Only contact was through employees at store who couldn't help with online sales. Was directed here and tried to contact by messaging Target with my problem, however it's been a week and they have not read my message yet.
Preferred solution: Price reduction
User's recommendation: Absolutely no customer service for online sales issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong address credit card statement received
Hello,
I recently received a Target Credit Card statement addressed to Anna H. Orona at my mailing address. I am not this person and do not have any Target credit card account.
Please update your records to remove my address from this account and ensure that future statements are not sent here by mistake.
Thank you for your assistance.
Best regards, Heba Ahmed
8000 Chanute Pl Falls Church, 22042
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Call Center
Foreign based customer care is the problem. It's a much lower standard than expected
Online furniture order was delivered missing parts. Hours on the phone with people who struggle with English were a disappointing experience.
No resolution to my problem. The call center Target hired is woefully inadequate for the task. Can't transfer to a USA-based call center. They did not understand basic concepts.
I will likely never buy anything online from Target again. It's really a shame, as I like the Target brick-and-mortar stores.
- Inept foreign based customer service
Preferred solution: Full refund
User's recommendation: AVOID ONLINE PURCHASES FROM TARGET AT ALL COSTS. ITS SIMPLY NOT WORTH IT IF YIOU HAVE A PROBLEM, NO MATTER HOW SMALL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Denying Credit on approved retun
I ordered 2 separate items on-line -at time of ordering noted 99 day return. Requested return on Target app - return approved return labels sent.
After I dropped off at UPS received message credit denied - not authorized for retun. Target is keeping product in total close to $200 and denying credit. I contacted the CEO of Target to explain issue - not receiving any support.
How cab they authorize return and later deny credit after product was returned to them. Very unethical and dishonest.
User's recommendation: Target denying credit on authorized return
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Verified ReviewerVery helpful
The rep was very careful in investigating my issue.He was polite, mannerful,he worked expeditionusly for my problem to be fixed.The rep explained every detailed and at the end solved my problem I got my refund same day..Thank you so much
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTUPID OVERLY RESTRICTIVE return/refund policies on certain items! Won't let me exchange an item I bought online unless I bring it in person to store - NO WAY TO GET THERE - SUPER FAR AWAY!!
I bought a new, all-digital, PlayStation 5 from Target.com around black Friday. After getting it (which by the way, it came in nothing other than the product box, inside of a fairly large shipping box, zero packing paper/ packing peanuts, bubble wrap etc, so plenty of space for it to bounce around and potentially have gotten damaged in transit), over the next few weeks, this being the first PlayStation product I've had in a long time, it wasn't until after getting it and trying to buy a digital game to download onto my all-digital console, that I then found out that all PS5 digital games can ONLY be bought from the PlayStation store, where they are often much more expensive than the disc version of the same exact game.
Because of this, I reached out recently on like 12/26 or 12/27 to talk with target customer support via chat support. I reached out because I wanted to exchange the product for the disc version of the PS5 and just pay the difference as the disc version is a little more expensive, or just do a return/ refund altogether. I found out during the chat, that apparently, this particular product can ONLY be returned in person, that there is no mail-in return option, which I didn't know but the chat support rep said that it says it on the product page and it's on their "return policy". I explained that I didn't know/see that, and I DON'T DRIVE, and that the nearest Target store to where I live is about an hour and a half away, at least, and I HAVE NO WAY TO GET THERE to return it in person.
Anyway, they still gave me the customer support phone number and suggested it would still be worth calling as maybe they could do something since they can "do more" than chat support can. So I called phone support on (Sat. 12/28/24) and spoke with someone named Geo, who I explained and referenced that chat convo to, she reiterated what the chat person said and there was nothing she could do, so she said she was going to escalate me to their "Senior Specialist", once I got him, "Benjamin", he was zero help, sounded like he really didn't care (going "mmmhhmm" at multiple points type stuff - he couldn't care less), and reiterated that its "policy" and the only way to exchange or return this product would be in person to a Target store. I filed a Better Business Bureau complaint against them where they also referenced their "policy" again, and said that they "consider the matter closed".
Below was my response to them in the BBB complaint, they won't care though, they're a giant multi-million, if not BILLION dollar company who couldn't care less about a few thousand unhappy customers here or there (based of they're measley 1.5 or so star rating on here out of like a 3,500 or more reviews).
My BBB response, to their response, to my compliant:
I think it is highly unfair and unreasonable to expect someone who does not have a car or drivers license to somehow get to a store that is over and hour and a half away, somehow return a product that could just as well, and SHOULD BE ABLE TO, be mailed, simply because the business has a "policy" about it.
These days businesses, doctors offices, agencies etc, seem to be ALL ABOUT their policies, as if having a "policy" about something is the END ALL BE ALL.
I understand that Target is not willing to do anything about this and considers the matter closed so I'll just have to deal with that, I will however be additionally filing a compliant with the FTC, just for good measure, as this is unfair business practices, and I want Target to know I will NOT be buying ANYTHING from them in the future!
This is a stupid and UNREASONABLE policy!
I also want it on the record that on their response saying that this item has 30 DAYS to be returned is incorrect as I was told when I initially contacted customer support that it had until sometime in late January 2025 to be returned or exchanged.
Either way, I wot be be able to and do not accept their response as satisfactory because it does not resolve the issue, it simply dismisses it.
Additionally, I never received an email with a transcript of the initial contact I had with Target Chat support.
Target is one of these big corporations that doesn't seem to care about being the LEAST BIT flexible with the people that GIVE BUSINESS to their company, and finding a way to accommodate someone who doesn't have the means to, for example, travel over 60 MILES JUST TO RETURN SOMETHING TO A STORE IN PERSON because that is the nearest one, and who is also disabled.
Poor business practices, poor customer service, and overly restrictive and STUPID POLICIES on their part. I'll be sure to buy elsewhere in the future and to let friends and family know to avoid buying from them due to stuff like this.
- Convenient
- Unhelpful customer service and escalation staff
- Stupid inflexible
- Unreasonable overly restricitve policies
Preferred solution: For them to allow/ find a way for me to mail it in for exchange and get the disc console at the Black Friday then listed price. Or allow a mail in return. They should pay for the shipping in either case. Amend this policy to be more flexible!
User's recommendation: STEER CLEAR and be SUPER SURE to read return policy on the item page IF BUYING ANYTHING OFF THEIR WEBSITE!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong address
So they tell me when I receive items to return them. What the *** They don't understand the wrong damn address. I was talking to a real live agent and was hung up on.
Preferred solution: Cancel order
User's recommendation: Don't do business with this company
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Verified ReviewerGift Card purchase
After being on hold for 15 minutes, transferred 4 times until correct department reached. Was assured my card purchase would be mailed out.Never received email
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Verified ReviewerDenying credit on authorized return
2 on line orders website confirmed 90-day return on one item and 30-day on another. Target approved returns and sent a return label.
After I dropped off at UPS, I was informed by Target that my return credit was denied - credit not issued - Target is keeping items. I wrote to the executive team, and they pushed me off to client services, who have provided little help. I used to be a loyal Target customer - no more. They are getting as bad as Amazon!!!
Target is being unethical, denying my credit. Buyers beware!!!
- Nice product offerings
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not purchase through target.com
About
,
Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.
Target is ranked 77 out of 1199 in Supermarkets and Malls category
USA
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U *** keep emailing me while stealing my money by the two and fees keep the money and quit emailing me