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What is your customer experience with Target?

Target Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Target has 2.4 star rating based on 1380 customer reviews. Consumers are mostly dissatisfied.

  • 42% of users would likely recommend Target to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience, Prices, Merchandise.
    Cons: Customer service, Poor customer service, Rude employees.

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Media from reviews

Target - Order complaint
Target - Order complaint - Image 2Target - Order complaint - Image 3Target - Order complaint - Image 4Target - Received wrong product (Samsung instead of iPad) and treated with disrespectTarget - Received wrong product (Samsung instead of iPad) and treated with... - Image 2Target - Received wrong product (Samsung instead of iPad) and treated with... - Image 3
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Top Target Reviews

Positive Review

"Want a total balance on my card"

stars-rating stars-rating stars-rating stars-rating stars-rating

I have a bill but what I owe isn't on the bill. Can't talk to anyone. Come on now??? Please connect me to someone.

Critical Review

"I triped on a little kid and he ruined my day I hate u target I even slipped on water I'm suing you losers 1 star."

stars-rating stars-rating stars-rating stars-rating stars-rating

I tripped and got hurt I feel so sad right now they should lock in and be better gangg rehehehehehehe User's recommendation: blow up the nearest target i hate...

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Carlito Urf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birch Run, Michigan

Want a total balance on my card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have a bill but what I owe isn't on the bill.

Can't talk to anyone. Come on now???

Please connect me to someone.

View full review
Melissa S Psn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pompano Beach, Florida

Order complaint

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Target - Order complaint
Target - Order complaint - Image 2
Target - Order complaint - Image 3
Target - Order complaint - Image 4

This was my message to corporate:

Good afternoon, I am writing in order to express my deep dissatisfaction with your online order system as well as the customer service Ive received. I placed an order for two mega evolutions booster bundles back on August 30th.

I received several emails over the course of the last week or so asking me to approve delays. On several occasions I contacted your customer support team to speak with someone regarding this matter to which I was assured time and time again to just give it time and that the order would be fulfilled. To my disappointment the order was cancelled today after waiting so long. The issue is this item is in super high demand and anyone who knows anything about Pokemon knows that right now there is a huge problem with AI and bots buying out mass amounts of stock.

The chances of me being able to reorder these items are slim to none. I know for a fact that stores all over the country have been receiving stock within the last two weeks so I am not understanding why none of that stock was allocated towards fulfilling my order. Its disgusting that a billion dollar corporation has such a blatant disregard for some of its customers. I would appreciate if someone would contact me about working something out in order for me to receive the items I ordered whether it be by placing another order bypassing the online stock issue or me picking it up at my nearest store which I would need a guarantee that the product is being held for me.

I will escalate this issue further in whatever way needed until I receive the items I originally wanted. Its not about the money, its about the principle of the matter.

View full review
Cons:
  • Poor resolution and customer service
  • Poor stock allocation
  • Allows bots to buy entire stock

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid target online. Customer service is 0 help. Placed an order and after a week I kept getting emails to delay my order which would have been fine except after a week of delays they cancelled my order

1 comment
Roslin Kys

U *** keep emailing me while stealing my money by the two and fees keep the money and quit emailing me

Resolved
Mel C Ojh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked late/ No contact from Target about it!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked...
Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out... - Image 2
Updated by user May 02, 2025

Company fixed the issue and I have been provided with apology.

Updated by user May 02, 2025

I spent 1 hr 20 mins on the phone with Target CS. My call dropped half way through with the 2nd CSR and began all over.

I spoke to 4 agents total. They cannot account for why my automatic payments were dropped. I am now setting up auto payments through my bank to be safer than sorry (agreed by rep). It’s recommended to set auto payments 5 to 7 days prior, advised by CSR, so payment will process on time…just food for thought.

My payment was taken over the phone. This is not completely resolved, but for the sake of dealing with anymore Karen’s on here, we will consider it so.

Updated by user May 01, 2025

Since this site was created to help consumers and businesses connect…Target received my email and provided two responses. This site allows you to directly correspond with a business.

By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other.Crazy right?!

"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.

Original review May 01, 2025
Good morning,
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo
View full review
Pros:
  • Nice products
Cons:
  • Lack of concern
  • Lack of communication
  • Terrible customer service

Preferred solution: Respect and proper service! To receive alerts that are approved in my account…to be contacted if there is an issue. To have my automatic payments actually withdrawn. To not have a late payment remark that is not my fault.

User's recommendation: DON’T EVER get a card from Target! They are awful! I’ve had nothing but issues, and they treat disabled customers like garbage!

12 comments
Guest

Congratulations! I am glad things worked out.

Guest

Great! So you got in touch with them. So mark/edit your post resolved and another update thanking PC.

Guest

You either did not set up auto-pay correctly or had insufficient funds when they attempted to take a payment. If the latter, you are removed from auto-pay. It is not Target’s responsibility to ensure things are correct on your end.

Mel C Ojh
reply icon Replying to comment of Guest-2688817

Hello Horrible Target Employee/Representative… This is exactly what I’m saying. I have PROOF of setting up my payments, thank you very much.

It is very much their responsibility to uphold their portion of our arrangement. Not once have I received a failed transaction attempt for lack of funds.

So what’s your answer to that? I’m sure your reply will be lacking any form of humility or customer service…I’d fire you in a heartbeat.

Mel C Ojh
reply icon Replying to comment of Mel C Ojh

Further information regarding “Target Responsibility”; 1.“…if a payment is declined (I have no alerts/correspondence stating any of the sort): “What should I do if Target declined my payment? We tried to bill the issuing bank for your credit card, but they declined the charge.

To protect your privacy, the issuer can't give us any information about why the charge won't go through, so you will need to call your issuing bank to resolve this matter.” 2. Here is Target’s policy on failed auto-payment (they do not just drop you from the contract you made): “Always make sure your account has enough money to complete a scheduled automatic payment for your Target Credit Card. If your account doesn't have enough money to fund the automatic payment, you will either overdraft your bank account or miss a credit card payment - both of which could result in penalty fees.” Note: See the following for further customers with inaccurate auto-payment transactions with Target (just a few examples): https://***/forum/viewtopic.php?t=263052 https://***/r/CRedit/comments/xphz9e/target_red_card_turned_off_autopayments_sent_no/ https://***/r/personalfinance/s/PTwCn6JuGi https://***/credit_cards/target-credit-card.html https://***/us/mn/minneapolis/profile/credit-cards-and-plans/target-card-0704-2300****/complaints I do hope this was not Target responding to my inquiry. The only reason it is even listed on this site is to have proof of communication and direct email with Target Customer service.

Customers do have issues, and it is the responsibility of CS to “provide a great guest experience, and ensuring ethical and sustainable practices.” Note: https://***/sustainability-governance/operating-ethically/code-of-ethics https://***/r/Target/s/v1m1KmvMmN https://***/sustainability-governance/our-team/human-capital-management I used to love Target. Two of my family members quit due to the toxic supervisory environment and unethical practices. I do not have any hate for this business; in fact I hope it blossoms and changes for the better. It starts with the employees and the conduct of the system.

If it’s not Target’s responsibility to care for its customers and its community, it should not be part of its plan (see links). If my account were working correctly, I would have been able to message customer service from my account, but it “has been disabled”…hence this shenanigans. I wish for this error to be rectified and my payment processed/my automatic payments to be corrected. That is not asking for a unicorn.

It is within my rights to ask for investigation as to what went wrong on their end. I made sure I had money available in the bank, and if need be, I am prepared to send a banking statement showing funds were available to them. Is that sufficient for you? Also, I may be able to get something from my bank stating that there was no attempt to draw funds from my account.

I think that’s more than fair. Who wants to fight this hard to make a payment?!

To Target: I do hope we can kindly look into this, as requested, and resolve this matter. I do appreciate your time and assistance.

Guest
reply icon Replying to comment of Mel C Ojh

Still waiting for the godsend of an update that Target responded and rectified the situation and the thank you to PC. Also for the reclassification of the post to “Resolved” signifying how ecstatic you are with how quickly the issue was addressed.

Guest
reply icon Replying to comment of Mel C Ojh

Hey, Guest-268****. I don’t answer to you, and I’ll “resolve” this when the issue is in fact resolved.

Just because we have been in contact doesn’t mean anything. I have already praised and thanked PC. Do you want a cookie? lol you people sure do make the world go round.

Do you not have anything better to do with your time? I know you’re used to your husband being a one minute man or your mail order bride to arrive, but patience is a virtue.

What would be godsend is if you got a life and quit getting on “third party sites” to try and throw your one inch around. Your parents must be so proud.

Guest
reply icon Replying to comment of Mel C Ojh

I’m not with Target and you won’t reach them here. This is a third party site for consumers.

Anyone can post and anyone can comment. If you did have insufficient funds for a payment it is not their job to track you down.

You don’t even know where you are posting. No wonder you have issues.

Mel C Ojh
reply icon Replying to comment of Guest-2688924

I know what this is, and I did reach Target. Thanks to this site.

This site allows you to directly correspond with a business. By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other. I’m sorry for your miss information and negative attitude.

"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.

Mel C Ojh
reply icon Replying to comment of Guest-2688924

They keep deleting my replies to you, but I posted pictures for your review. I hope it educates you.

Sherolyn Zsb
reply icon Replying to comment of Mel C Ojh

Hey kiddo, just because someone tells you that you are wrong does not mean that they work for the company. GROW UP.

You cannot fire someone if you are too young to work due to child labor laws. If you are an adult you are DISGUSTING for wanting someone fired.

Sherolyn Zsb
reply icon Replying to comment of Guest-2688817

It is a shame that an "adult" behaves like a child. The want to fire the employee when this childlike adult was in the wrong. They need to grow up.

View more comments (11)

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Resolved
Vinicius V Vva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Received wrong product (Samsung instead of iPad) and treated with disrespect

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Updated by user Jul 08, 2025

Company fixed the issue and I have been provided with product replacement. Open the product box in front of them.

Original review updated Jun 18, 2025
My sister bought a sealed iPad from the Target store in Eatontown, NJ, and paid in cash. When we opened the box at home, it contained a Samsung tablet inside, clearly not the product we purchased.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.

Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.

Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.
View full review
Loss:
$300
Cons:
  • Accused honest customer of fraud
  • Staff was disrespectful

Preferred solution: Full refund

User's recommendation: Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.

8 comments
Zachary P Mev

It comes to a time when you have to tape yourself opening packages when ordering online to provide proof.. They only reason they accused you of doing wrong is they probably would have done the same. They meaning the Target employees.

Guest

Contact the police. There is a sticker on the box that contains the serial number.

You can call Apple and they can trace where it went to be sold. Also, I don’t know what all happened but you did not return the item sealed.

Guest
reply icon Replying to comment of Guest-2708868

They also can tell if it has been activated.

Vinicius V Vva
reply icon Replying to comment of Guest-2709004

Thank you both for the input. Yes, we’ve already confirmed the serial number on the box directly with Apple.

It shows that the iPad tied to that serial number was activated in May 2025 — before we even purchased it. That proves the iPad was never in our possession, and the box was tampered with or swapped before we got it. We brought the receipt, the sealed box, and the Samsung tablet back to the store, but were refused any help and treated with disrespect.

We’ve filed official complaints with the BBB, New Jersey Consumer Affairs, and now we’re escalating this to Target corporate leadership and media if necessary. Appreciate the support — we’re not letting this go unanswered.

Vinicius V Vva
reply icon Replying to comment of Guest-2708868

Thank you both for the input. Yes, we’ve already confirmed the serial number on the box directly with Apple.

It shows that the iPad tied to that serial number was activated in May 2025 — before we even purchased it. That proves the iPad was never in our possession, and the box was tampered with or swapped before we got it. We brought the receipt, the sealed box, and the Samsung tablet back to the store, but were refused any help and treated with disrespect.

We’ve filed official complaints with the BBB, New Jersey Consumer Affairs, and now we’re escalating this to Target corporate leadership and media if necessary. Appreciate the support — we’re not letting this go unanswered.

Zachary P Mev
reply icon Replying to comment of Guest-2708868

They would have to open the item to see what was inside.

Guest
reply icon Replying to comment of Zachary P Mev

Apparently you are able to purchase materials to seal an Apple box to make it look like the factory seal. Fraudsters are using this to return Apple Boses with used product inside. Contact your credit card company with the proof it was activated before you made the purchase and dispute the charges.

Guest
reply icon Replying to comment of Zachary P Mev

I understand that. I made the comment in reference to OP’s June 18 comment “we brought the receipt, the SEALED box and the Samsung tablet back to Target...”.

OP’s words, not mine. Learn how to read.

View more comments (7)
Lyn S Nxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service, communication and delivery service (FedEx).

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I needed to replace a couch with a recliner for some upcoming surgery and rehab. Bought the recliner this week and scheduled / confirmed delivery for this Saturday (today, as it worked out).

I checked tracking, the day before (yesterday) and discovered it was arriving between 11 and 3, not Saturday. Holy mackerel!!! My wife and I hustle to have a clear path, moved furniture, rearrange the front porch and got ready. Three o'clock passes, I check tracking and notice 3 - 5 has changed to "by the end of the day".

I called FedEx (another experience to wish on those you dislike) and was told it could mean 8:00 to 10:00pm. Around 10, I checked, again and found it rescheduled back to Saturday 11 - 3. Now, I've lost a day - confined to that terrible land of waiting for information that never comes unless you go get it, rescheduling my clients and getting really annoyed. Target and FedEx's customer service seems staffed by off-shore folks with English, apparently, a second language.

One rep hung up after we both tried to understand each other for a while and failed. You gotta wonder if anyone in management ever calls in to see what their customers experience?

I don't think they do (and, probably don't much care).

This is for therapy with minimal to no hope of correcting anything or having any satisfaction.

Off to my second day of wailing. I've never had the nickname "lucky" and doubt I will in the near future.

View full review

User's recommendation: Don't get your hopes up, but what's ya gonna do?

2 comments
Guest

" My wife and I hustle to have a clear path" Why would you have to "hurry" to get a path cleared? It should have been cleared the second you made the order and not when you thought that it was going to get there.

You and your old lady sound like terrible people.

Let me guess, you talked down to those "ESL" people. If you did, hopefully your delivery will be further delayed.

Guest
reply icon Replying to comment of Guest-2793694

Agree. “Path cleared” is code for I’m a candidate for Hoarding: Buried Alive. Though I do enjoy a whining rant over a rare circumstance (furniture delivery) when OP is armed with a stop watch and pad to list slights and grievances.

View more comments (1)
Mike S Kgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bought stroller just now and didn't use my employee discount or target cardCan you credi this

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Didn't talk to anyone. Help, help. Very confusing process to get a credit on my purchase for team member discount.

View full review
Loss:
$25
1 comment
Latessa Dyj

Well, if you are old enough to work, you are old enough to take responsibility for YOUR MISTAKES. I am sure they will give you an employee card.

Something that you forgot to present when making the purchase. Something you "forgot" to mention in your review.

Duane Wmp
map-marker Silver City, New Mexico

I triped on a little kid and he ruined my day I hate u target I even slipped on water I'm suing you losers 1 star.

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I tripped and got hurt I feel so sad right now they should lock in and be better gangg rehehehehehehe

View full review

User's recommendation: blow up the nearest target i hate them.

Renee L Sdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Lake Tahoe, California

Terrible customer service

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Had trouble ordering online when a discount disappeared before I could place order. It was supposed to be good through that day at least.

Didn't have size at local store. No phone # to contact. No email.

Only contact was through employees at store who couldn't help with online sales. Was directed here and tried to contact by messaging Target with my problem, however it's been a week and they have not read my message yet.

View full review

Preferred solution: Price reduction

User's recommendation: Absolutely no customer service for online sales issues.

Kelson Ieo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vienna, Virginia

Wrong address credit card statement received

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Hello,

I recently received a Target Credit Card statement addressed to Anna H. Orona at my mailing address. I am not this person and do not have any Target credit card account.

Please update your records to remove my address from this account and ensure that future statements are not sent here by mistake.

Thank you for your assistance.

Best regards, Heba Ahmed

8000 Chanute Pl Falls Church, 22042

View full review
Shelly L Uwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible Call Center

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Updated by user Oct 14, 2025

Foreign based customer care is the problem. It's a much lower standard than expected

Original review Sep 29, 2025

Online furniture order was delivered missing parts. Hours on the phone with people who struggle with English were a disappointing experience.

No resolution to my problem. The call center Target hired is woefully inadequate for the task. Can't transfer to a USA-based call center. They did not understand basic concepts.

I will likely never buy anything online from Target again. It's really a shame, as I like the Target brick-and-mortar stores.

View full review
Cons:
  • Inept foreign based customer service

Preferred solution: Full refund

User's recommendation: AVOID ONLINE PURCHASES FROM TARGET AT ALL COSTS. ITS SIMPLY NOT WORTH IT IF YIOU HAVE A PROBLEM, NO MATTER HOW SMALL.

Resolved
Kathy C Xqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Denying Credit on approved retun

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I ordered 2 separate items on-line -at time of ordering noted 99 day return. Requested return on Target app - return approved return labels sent.

After I dropped off at UPS received message credit denied - not authorized for retun. Target is keeping product in total close to $200 and denying credit. I contacted the CEO of Target to explain issue - not receiving any support.

How cab they authorize return and later deny credit after product was returned to them. Very unethical and dishonest.

View full review

User's recommendation: Target denying credit on authorized return

Adelle Umt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very helpful

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The rep was very careful in investigating my issue.He was polite, mannerful,he worked expeditionusly for my problem to be fixed.The rep explained every detailed and at the end solved my problem I got my refund same day..Thank you so much

View full review
Nick G_7928

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STUPID OVERLY RESTRICTIVE return/refund policies on certain items! Won't let me exchange an item I bought online unless I bring it in person to store - NO WAY TO GET THERE - SUPER FAR AWAY!!

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Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items! Won't let me...
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items!... - Image 2
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items!... - Image 3
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items!... - Image 4
Contains 1 confidential file for company representatives

I bought a new, all-digital, PlayStation 5 from Target.com around black Friday. After getting it (which by the way, it came in nothing other than the product box, inside of a fairly large shipping box, zero packing paper/ packing peanuts, bubble wrap etc, so plenty of space for it to bounce around and potentially have gotten damaged in transit), over the next few weeks, this being the first PlayStation product I've had in a long time, it wasn't until after getting it and trying to buy a digital game to download onto my all-digital console, that I then found out that all PS5 digital games can ONLY be bought from the PlayStation store, where they are often much more expensive than the disc version of the same exact game.

Because of this, I reached out recently on like 12/26 or 12/27 to talk with target customer support via chat support. I reached out because I wanted to exchange the product for the disc version of the PS5 and just pay the difference as the disc version is a little more expensive, or just do a return/ refund altogether. I found out during the chat, that apparently, this particular product can ONLY be returned in person, that there is no mail-in return option, which I didn't know but the chat support rep said that it says it on the product page and it's on their "return policy". I explained that I didn't know/see that, and I DON'T DRIVE, and that the nearest Target store to where I live is about an hour and a half away, at least, and I HAVE NO WAY TO GET THERE to return it in person.

Anyway, they still gave me the customer support phone number and suggested it would still be worth calling as maybe they could do something since they can "do more" than chat support can. So I called phone support on (Sat. 12/28/24) and spoke with someone named Geo, who I explained and referenced that chat convo to, she reiterated what the chat person said and there was nothing she could do, so she said she was going to escalate me to their "Senior Specialist", once I got him, "Benjamin", he was zero help, sounded like he really didn't care (going "mmmhhmm" at multiple points type stuff - he couldn't care less), and reiterated that its "policy" and the only way to exchange or return this product would be in person to a Target store. I filed a Better Business Bureau complaint against them where they also referenced their "policy" again, and said that they "consider the matter closed".

Below was my response to them in the BBB complaint, they won't care though, they're a giant multi-million, if not BILLION dollar company who couldn't care less about a few thousand unhappy customers here or there (based of they're measley 1.5 or so star rating on here out of like a 3,500 or more reviews).

My BBB response, to their response, to my compliant:

I think it is highly unfair and unreasonable to expect someone who does not have a car or drivers license to somehow get to a store that is over and hour and a half away, somehow return a product that could just as well, and SHOULD BE ABLE TO, be mailed, simply because the business has a "policy" about it.

These days businesses, doctors offices, agencies etc, seem to be ALL ABOUT their policies, as if having a "policy" about something is the END ALL BE ALL.

I understand that Target is not willing to do anything about this and considers the matter closed so I'll just have to deal with that, I will however be additionally filing a compliant with the FTC, just for good measure, as this is unfair business practices, and I want Target to know I will NOT be buying ANYTHING from them in the future!

This is a stupid and UNREASONABLE policy!

I also want it on the record that on their response saying that this item has 30 DAYS to be returned is incorrect as I was told when I initially contacted customer support that it had until sometime in late January 2025 to be returned or exchanged.

Either way, I wot be be able to and do not accept their response as satisfactory because it does not resolve the issue, it simply dismisses it.

Additionally, I never received an email with a transcript of the initial contact I had with Target Chat support.

Target is one of these big corporations that doesn't seem to care about being the LEAST BIT flexible with the people that GIVE BUSINESS to their company, and finding a way to accommodate someone who doesn't have the means to, for example, travel over 60 MILES JUST TO RETURN SOMETHING TO A STORE IN PERSON because that is the nearest one, and who is also disabled.

Poor business practices, poor customer service, and overly restrictive and STUPID POLICIES on their part. I'll be sure to buy elsewhere in the future and to let friends and family know to avoid buying from them due to stuff like this.

View full review
Pros:
  • Convenient
Cons:
  • Unhelpful customer service and escalation staff
  • Stupid inflexible
  • Unreasonable overly restricitve policies

Preferred solution: For them to allow/ find a way for me to mail it in for exchange and get the disc console at the Black Friday then listed price. Or allow a mail in return. They should pay for the shipping in either case. Amend this policy to be more flexible!

User's recommendation: STEER CLEAR and be SUPER SURE to read return policy on the item page IF BUYING ANYTHING OFF THEIR WEBSITE!!

8 comments
Guest

You need to leave “I don’t drive” out of the complaint. That has no relevance here.

What does is your stupidity and illogical interpretation of return policies. All aspects of our life have policies and procedures for what we do.

Retail, banking, utilities, employment, travel etc. If you choose not to read and educate yourself, especially since you rely on delivery, then you will encounter more instances like this one.

Nick G_7928
reply icon Replying to comment of Guest-2635256

I've never once before came across a company that shipped something TO you, but wouldn't allow mailing it back, Amazon, Best Buy, Walmart, whichever. I get my mistake not having made a specific point of checking that section, but its because its literally never been an issue before. And I mention the driving because if I did, that - the distance, wouldn't really matter as much either.

Chao Pne
reply icon Replying to comment of Nick G_7928

No you DO NOT GET YOUR MISTAKE. If you did, you would not be blaming them.

Also, GROW UP CHILD. Just because a person tells you that you are wrong does not mean that they work for the company. You can get to a Target store if you think of other ways. If your parents allow you, you can take public transportation.

You can even ask them to take you there. What they really need to do is ground you for lying and claiming that person worked there.

Guest

Yep, you should always read the return policy.

Chao Pne
reply icon Replying to comment of Guest-2635169

If this child spent time reading the fine print instead of playing games this would not be an issue.

Guest

You should've thought about that before you purchased the item. It's not their fault you're a human slug that never leaves the home. The entitled attitude you have deserves to get no help.

Nick G_7928
reply icon Replying to comment of Guest-2635146

"your a human slug" -- how's that? because I left an extremely negative review?...

like literally THOSUANDS OF PEOPLE HAVE before me about any number of companies... Why are you so upset over someone else's review? Do YOU own or are some board of directors person @ Target?

Otherwise I cant possibly see you personally carrying this much about a review about a company... this isn't my review of you, whoever you are (you literally don't even know me), its a review of a company.

Guest
reply icon Replying to comment of Nick G_7928

It's because you're incredibly entitled. You choose the digital only system with no research on how you would be sourcing games to it. Keep blaming others for your own incompetence slub boy.

View more comments (7)
Mary P Luz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

So they tell me when I receive items to return them. What the *** They don't understand the wrong damn address. I was talking to a real live agent and was hung up on.

View full review
Loss:
$135

Preferred solution: Cancel order

User's recommendation: Don't do business with this company

2 comments
Guest

What kind of language were you using with their representative?

Stephanny Jll
reply icon Replying to comment of Guest-2763210

With such poor English the OP probably entered the wrong address.

View more comments (1)
Avaree Kky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift Card purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After being on hold for 15 minutes, transferred 4 times until correct department reached. Was assured my card purchase would be mailed out.Never received email Like" style="font-s

ize: 16px; margin-right: 5px; margin-left: 5px; confirmation Like

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Kathy C Xqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denying credit on authorized return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

2 on line orders website confirmed 90-day return on one item and 30-day on another. Target approved returns and sent a return label.

After I dropped off at UPS, I was informed by Target that my return credit was denied - credit not issued - Target is keeping items. I wrote to the executive team, and they pushed me off to client services, who have provided little help. I used to be a loyal Target customer - no more. They are getting as bad as Amazon!!!

Target is being unethical, denying my credit. Buyers beware!!!

View full review
Pros:
  • Nice product offerings
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Do not purchase through target.com

About

Related Companies

Shipt, Target Photo

Summary

Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.

Target reviews and complaints

Target is ranked 77 out of 1199 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressVISAMasterCardPayPalDiscover

Target FAQs

Winnie Murugi
PissedConsumer Reporter

Target FAQs

According to the company’s Help Page, you are only allowed to cancel an order if it hasn’t been processed for shipping yet. In order to have it done, you should do the following:

1. Visit the Target website or app and sign into your account.
2. Go to "Orders" in the account settings.
3. Pick the order you want to cancel.
4. Click on "Cancel items" to continue with the cancellation.
5. Confirm the cancellation. You will get a confirmation email if it goes through.

As per the official website, www.target.com, Target usually keeps pick-up orders for 7 days. If you don’t collect your order in that time, it will be canceled, and you will get a refund. Target might also send you a reminder email, and sometimes you can extend the hold for an extra day or two using your Target account or app.

The company has the following Target return policy:

- In-Store: Take the item and your order confirmation to Guest Services at any Target store.
- By Mail: Sign in to your account, locate your order, print a return label, and send the package back.
- Through the Target App: Start the return process via the app.

You can return most items within 90 days. Refunds usually take 1-3 business days to process after the return.

According to the Help Center on the official website, www.target.com, to close your Target account, you should follow these steps:

1. To delete your account, you should contact Target customer support. You can do this through their Help Page or by calling 800-591-3869.
2. When you reach out to support, have your account information ready, including your email address and any other details they might ask for.
3. Once you send your request, it may take some time for Target to process the deletion. You will get a confirmation when your account is fully closed.

To track a Target order, including those made with a Target gift card, do the following:

1. Go to the Target website at www.target.com or app and sign in to your account.
2. Look for the "Orders" section in your account settings.
3. Locate the order you wish to track and click on it to see the tracking information.
4. You will see the current status and tracking number, which you can click for live updates from the shipping company.

Target hours can differ by location, but generally, most stores close at 10:00 p.m. from Monday to Saturday and at either 8:00 p.m. or 9:00 p.m. on Sundays.

Target is part of Target Corporation, which is a publicly-traded company listed on the New York Stock Exchange with the ticker TGT. The ownership belongs to its shareholders, including big investors, mutual funds, and individual investors. Key institutional shareholders are firms like Vanguard Group and BlackRock, according to the Target website, www.target.com.

The Target headquarters is located at Target Brands, Inc., 1000 Nicollet Mall, Minneapolis, Minnesota 55403, United States.

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