Target

I can not find how to send a message to Target customer service. The level of incompetence at the Palm Desert Target is unlike anything Ive ever experienced from a corporate run store. These people have clearly never been trained on what to do when a customer gets hurt and they don't even have basic common decency to know how to act. I would love corporate management to pull up the cameras from yesterday around 10:45-11am to see when I slipped in water in front of the customer service desk. A HUGE puddle of water that was right under their nose as the young man and woman stood there talking. There were those two people at the desk on one side of me, and 3 cashiers on the other side and not one single person came over to help me up. As I slid around and lifted myself off the floor, theyjust watched and then the guy behind the desk asked if I was ok and I immediately stated No, Im not. That really hurt my knee. He and the girl then just stood there staring at me. He then goes, You just fell somehow? like I did it for no reason out of the blue. I said, No.I slipped! Theres water all over the ground here. He then stated, oh it must have been those kids that were here. The girl told him to go get some paper towels to clean it up. He did and then she just stood there looking at me as dumbfounded as he had. I asked her to check my gift card balance which is why I was coming over there as he went to clean up the floor. I kept checking my knee because my adrenalin was going and I couldnt tell how bad or ok it was. I complained that I was on my way to my granddaughters birthday party and now my shirt was all wet on the back and I had to have Target floor on me all day which is disgusting. I was hurt, humiliated, and embarrassed. After a few more minutes of complete disinterest in my wellbeing, I finally told the guy that I appreciated him cleaning up the whole floor but maybe he could offer me something for the backwash that had been dripping down my leg for the past few minutes. He tried to hand me a paper towel and I asked for a sanitizing wipe instead. The girl called on the radio for Rocio to come up. Rocio comes over and I asked for sanitizing wipes for my leg and tell her I fell. Rocio turns around to go get them. I asked the girl if she thought she should call a manager since someone just fell in the store and she informed me that Rocio WAS the manager! Seriously?! That was the manager? She sure didnt act like a manager who was just told a customer fell and was hurt in her store. Then Rocio comes back and hands me.wait for itan alcohol wipe. Like the little square ones the clean your arm with before you get a shot. Wtf am I supposed to do with this? I tried to open it bigger but it was still too small. My whole leg was dripping wet. This is Target and you cant find a sanitizing wipe? At that point I expressed my frustration with how nobody helped me up, nobody seemed concerned at all, I had to ask for something to clean myself up, I had to ask for a manager, nobody even offered to take an incident report, I was dirty, I was wet, I was hurt, I was embarrassed and being humiliated by the staff and everyone was acting clueless how to handle the situation. She then got defensive with me and said Do you want ice? What do you want? You want a shirt? Go get a shirt? I told her I didnt want anything from her! Why would I want help from someone who clearly doesnt want to help me? I was so pissed off I just walked away, got my granddaughters bows and bags and left. I was so angry I forgot I had another gift in the car and had to return to get another bag at which point I see the two useless customer service people presumably talking about it (they were gesturing towards the floor and making dramatic faces) and laughing hysterically about the situation. Not one single thing was done correctly from start to finish. Hire better people and train them!! I will be filing a complaint bc this experience was so beyond horrible and didnt need to be that way! I also called yesterday to file my own incident report. However, the gentleman on the phone said that I would receive something in my email and I never did. He struggled a little with spelling my name so not sure if he got the email address correct. Please let me know if you received my incident report as well.

Hello, I called to discuss my target credit card issue. The Target representative Nicki Stevenson was very unprofessional and rude. She did not help me fix my issue at all. The opposite. I asked what her name was the woman gave it to me then with a big attitude stated you need me to spell it out to you. I responded no thank you. I continue to let her know that I am just trying to get this issue resolved and I never experienced suck bad service especially at Target. .While I was talking Nicki hung up the phone on me. This is definitely the first. I shop everywhere . This is not good representation of Target and excellent service they stand behind. I hope Target reevaluates Nicki Stevenson actions. I Understand people having bad days but this just unacceptable. This does make me want to shop at Target. And I will be spreading the word.