Target

Good morning,
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo

My sister bought a sealed iPad from the Target store in Eatontown, NJ, and paid in cash. When we opened the box at home, it contained a Samsung tablet inside, clearly not the product we purchased.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.

Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.

Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.

I bought a new, all-digital, PlayStation 5 from Target.com around black Friday. After getting it (which by the way, it came in nothing other than the product box, inside of a fairly large shipping box, zero packing paper/ packing peanuts, bubble wrap etc, so plenty of space for it to bounce around and potentially have gotten damaged in transit), over the next few weeks, this being the first PlayStation product I've had in a long time, it wasn't until after getting it and trying to buy a digital game to download onto my all-digital console, that I then found out that all PS5 digital games can ONLY be bought from the PlayStation store, where they are often much more expensive than the disc version of the same exact game.

Because of this, I reached out recently on like 12/26 or 12/27 to talk with target customer support via chat support. I reached out because I wanted to exchange the product for the disc version of the PS5 and just pay the difference as the disc version is a little more expensive, or just do a return/ refund altogether. I found out during the chat, that apparently, this particular product can ONLY be returned in person, that there is no mail-in return option, which I didn't know but the chat support rep said that it says it on the product page and it's on their "return policy". I explained that I didn't know/see that, and I DON'T DRIVE, and that the nearest Target store to where I live is about an hour and a half away, at least, and I HAVE NO WAY TO GET THERE to return it in person.

Anyway, they still gave me the customer support phone number and suggested it would still be worth calling as maybe they could do something since they can "do more" than chat support can. So I called phone support on (Sat. 12/28/24) and spoke with someone named Geo, who I explained and referenced that chat convo to, she reiterated what the chat person said and there was nothing she could do, so she said she was going to escalate me to their "Senior Specialist", once I got him, "Benjamin", he was zero help, sounded like he really didn't care (going "mmmhhmm" at multiple points type stuff - he couldn't care less), and reiterated that its "policy" and the only way to exchange or return this product would be in person to a Target store. I filed a Better Business Bureau complaint against them where they also referenced their "policy" again, and said that they "consider the matter closed".

Below was my response to them in the BBB complaint, they won't care though, they're a giant multi-million, if not BILLION dollar company who couldn't care less about a few thousand unhappy customers here or there (based of they're measley 1.5 or so star rating on here out of like a 3,500 or more reviews).

My BBB response, to their response, to my compliant:

I think it is highly unfair and unreasonable to expect someone who does not have a car or drivers license to somehow get to a store that is over and hour and a half away, somehow return a product that could just as well, and SHOULD BE ABLE TO, be mailed, simply because the business has a "policy" about it.

These days businesses, doctors offices, agencies etc, seem to be ALL ABOUT their policies, as if having a "policy" about something is the END ALL BE ALL.

I understand that Target is not willing to do anything about this and considers the matter closed so I'll just have to deal with that, I will however be additionally filing a compliant with the FTC, just for good measure, as this is unfair business practices, and I want Target to know I will NOT be buying ANYTHING from them in the future!

This is a stupid and UNREASONABLE policy!

I also want it on the record that on their response saying that this item has 30 DAYS to be returned is incorrect as I was told when I initially contacted customer support that it had until sometime in late January 2025 to be returned or exchanged.

Either way, I wot be be able to and do not accept their response as satisfactory because it does not resolve the issue, it simply dismisses it.

Additionally, I never received an email with a transcript of the initial contact I had with Target Chat support.

Target is one of these big corporations that doesn't seem to care about being the LEAST BIT flexible with the people that GIVE BUSINESS to their company, and finding a way to accommodate someone who doesn't have the means to, for example, travel over 60 MILES JUST TO RETURN SOMETHING TO A STORE IN PERSON because that is the nearest one, and who is also disabled.

Poor business practices, poor customer service, and overly restrictive and STUPID POLICIES on their part. I'll be sure to buy elsewhere in the future and to let friends and family know to avoid buying from them due to stuff like this.

I am writing to express my deep disappointment and concern regarding a disturbing incident I experienced at one of your store locations.

While using the self-checkout, a tall Latino manager stood over my shoulder in an intimidating manner. It was clear he was upset that I had not gone to a staffed register.

While I was still in the process of scanning my items, he abruptly demanded to see my receipt and accused me of not scanning all of my itemssolely based on his judgment that my total of $37.68 seemed too low.

This accusation was not only false, but deeply insulting. I cooperated immediately, took out all of my items, and he was able to confirm that nothing was missing. Despite this, the damage was done.

His behavior was not only inappropriate, but it also reflected a racial bias that made me feel profiled and disrespected.

Ive been a loyal Target shopper, but after this experience, I can no longer support a store that permits this kind of treatment toward customers. I hope this matter is taken seriously and addressed appropriately, not only for my sake, but for every customer who expects to be treated with dignity when they walk into your stores.

Dear Target Customer Service,

I hope this message finds you well.

On April 6, 2025, I made a purchase with the order number #912002****10587. As part of the transaction, I received a $30 gift card credited to my account in the Target app.

However, upon reviewing my credit card statement, I noticed a $30 charge from Target on the same day, April 6, 2025. I would like to understand the reason for this charge. If the $30 gift card was a promotional gift, but I was charged $30 on my card at the same time, it seems as though I essentially paid for my own gift card. In that case, I would appreciate clarification on what was actually gifted to me by Target.

Additionally, after reviewing my previous transactions with Target, I discovered a few other unexpected charges, which I have listed below:

April 6, 2025: $30

March 29, 2025: $10

January 28, 2025: $10

December 15, 2024: $15

I kindly ask for your assistance in reviewing these charges and clarifying their nature. I believe this matter deserves a fair resolution, and I would appreciate your help in ensuring that.

I look forward to your response.

Thank you for your time and attention.

This email is directed mainly to Corporate. I just came from the Target in Newington, CT and I am so angry and disappointed.

I have been a long time customer and Target card holder, and I just had one of the worst customer service experiences Ive ever had (anywhere) there. I have been sick and have just started to feel better. I decided to venture out on a cold winter night for what I hoped would be an enjoyable couple of hours shopping. When it was time for me to check out with my cart full of numerous items, the single line was very long.

As I slowly moved up, three lines formed. There were two self-checkout lanes open for the entire store, and one cashier-assisted lane, which I joined. There were only two customers ahead of me in this lane. Something happened during the active customers transaction, and the cash register locked, with a requirement that the manager come to unlock it.

The young male cashier got on the store radio and requested that the store manager Jessica come to help. We all stood there for five, then ten, then fifteen, then twenty minutes. The cashier continued to ask for help during this time. Finally a second cashier-assisted lane opened up next to us, and the people in front of me and I moved to it.

In the meantime, the embarrassed young cashier and the frustrated female customer (who had just had a baby and came to Target to get out of her house and relax for a few minutes,) continued to stand there and wait for the manager Jessica to come and free up the register so they could complete the transaction. By the time I completed checking out my large order, in the alternate lane, a full half hour had gone by. There were two customers in front of me when I began, and the couple in front of me only had one item. This customer service experience is completely unacceptable to me.

When the only manager in the store (Jessica) finally emerged, and I asked her how she could have left us standing there waiting for that long, she told me she was alone and was finishing on-line orders. I was flabbergasted at this response. She told me that they are required to complete their on-line orders within a certain time frame that is tracked. I explained to her that we were paying customers who left home to come into the store, and in my opinion we should be a priority over an online customer who is sitting in the comfort of their home pushing buttons to order.

Honestly I cant even blame the workers out on the floor for this poor experience. Customers all around me were shaking their heads and saying the lines are always bad at Target now. It is clear that Corporate has decided to focus on the online experience, to the detriment of the in-store customer experience. My response to that is, then please dont even bother with the brick and mortars anymore.

I left your store feeling completely disrespected by what is an obvious decision to de-prioritize the real life customer experience. I remember when there were plenty of people available to assist when I needed help or it was time to cash out at Target. Now all I see is a store that is abusing its workers by leaving them short-staffed-trying to deal with problems with insufficient resources, and management that has clearly been taught to prioritize the online customer over the in-person. You spend millions of dollars on marketing and advertising, but what people will remember is how they were treated when they made the effort to visit your store.

There were at least three sets of customers who felt like their time and money meant nothing to Target tonight, the two in front of me and myself. Sadly, none of us will be returning any time soon.

Carmel Bennett

My name is Linda Blackwell, Esq. I am filing a wage theft claim against Target on behalf of a client, Lodge Williams.

Mr. Williams receives his wages through EFT. He never received his final payment from Target.

He has contacted Target several times, and no one will return his calls or emails.

I would like to speak with someone from your legal department to resolve this matter. Thank you.

Linda Blackwell, Esq.

Dalin.B@***.net

925.789.2020