Target
Target Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has a 2.4 star rating from 727 reviews, with 42% likely to recommend; review distribution shows 63% unfavorable and many consumers are dissatisfied.
Positive Feedback
Customers cite convenience, prices, store location and layout, and merchandise selection as the strongest aspects of their Target reviews.
Negative Feedback / Risk Areas
- Frequent Target customer complaints about poor customer service and rude employees, including unresolved delivery and order cancellations.
- Many requests for a refund or return delays and denied credits for approved returns.
- Issues with online ordering, account access, gift card delivery, billing and the Target Card.
Key Takeaways for Future Customers
- Expect good in-store selection but be cautious: review Target reviews for order fulfillment and customer service experiences before relying on online or delivery services.
- Document orders and request confirmations to support refund or dispute claims if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Target has a 2.4 star rating from 727 reviews, with 42% likely to recommend; review distribution shows 63% unfavorable and many consumers are dissatisfied.
Positive Feedback
Customers cite convenience, prices, store location and layout, and merchandise selection as the strongest aspects of their Target reviews.
Negative Feedback / Risk Areas
- Frequent Target customer complaints about poor customer service and rude employees, including unresolved delivery and order cancellations.
- Many requests for a refund or return delays and denied credits for approved returns.
- Issues with online ordering, account access, gift card delivery, billing and the Target Card.
Key Takeaways for Future Customers
- Expect good in-store selection but be cautious: review Target reviews for order fulfillment and customer service experiences before relying on online or delivery services.
- Document orders and request confirmations to support refund or dispute claims if needed.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo products but money was taken
I was placing an on line order and I added a new card for the purchase, I placed order. It came back with an error message on the card.
I double checked the bank to make sure it was activated and it was. I also noticed they took almost $70.00 out of my checking account. I signed back into Target and made sure I had the correct card number, expiration date and code.
I hit place order again. I called Target to get my money back and customer service hung up on me twice.
User's recommendation: Don't shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint about delivery
You wanna know what happened when I called? Nothing.
All I got from the customer service lady was, 'I am so sorry.' I am so sorry, and we're gonna file this with the higher-ups, which I know nothing is going to be done because she didn't even ask me the gentleman's name of who left a message on my phone. It was very nasty. I know I kept on getting her over and over. I am so sorry you had to go through that.
So then you keep people like this that work for your company, that literally get to do deliveries and then talk rude to customers, and that's all, that's it. They get to stay there. I have their job, you know? They spoke to a customer like that and left a message on a customer's phone like that, and then your customer service, all they ever say is, 'Oh, I'm so sorry you had to go through that.' That doesn't resolve anything; that doesn't fix the situation.
And then, to be able to say, 'I went online to say you guys had a certain item,' you know, it tells me they have eight of them on the online thing, and I tried to do an order, and then it tells me there is none. Then why is the online thing actually saying there are some? So they need to better fix that. And then their online stores, you know, are not gonna show it or have it.
Then they need to say they don't have it, not make it look great. They actually have it in store, and you're trying to put an order through, and then in the end, they have none. You know, new people are right when they told me I need to shop somewhere else and not shop at Target, especially if that's the way I am gonna be spoken to when I do a delivery. And for your customer service to act like they give a damn when you know they don't.
They don't even ask the person's name of who said stuff like that to you. Then you know nothing's gonna be done. They didn't even ask what store I did delivery from, 'cause I guess I'm trying to tell her I ordered from two different stores.
So I would think they'd wanna know what store I had the issue with or what delivery, but she didn't even ask that. So that's why I know nothing is going to be done, but this is the way you guys apparently treat your customers, so I definitely think I'll be taking my business somewhere else.
- There are no pros
- Whole experience
Preferred solution: Apology
User's recommendation: My recommendation for future customers go to a different store go and stay at reliable that when they say they have something online, they actually have it and they’re not lying to you and when you try to put a complaint in to the customer service say that I just keep an apologizing and don’t even ask any questions so you know nothing‘s gonna be done they could give a damn less they just look at me as another person just having a little fit and that’s why this gentleman that left me the nasty message that you left me is getting away with crap like this and still has his job delivering for them. Find a more reliable and better store to shop at if you want any advice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPutting emotion support people down
Recently, Target made a TV commercial putting down emotional support people. The commercial shows a person with a Christmas tree next to a guy looking like Santa.
I find this a disrespect for the people who suffer from emotional issues.
I am asking everyone who knows someone with mental health issues to stand up and complain about Target's disrespect towards the mentally ill people, including our veterans. We should think about a stand and maybe start a class action lawsuit against them.
Preferred solution: Removal of the commercial and apologize to all the people who suffer from the mental health issue
User's recommendation: Speak up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order complaint
This was my message to corporate:
Good afternoon, I am writing in order to express my deep dissatisfaction with your online order system as well as the customer service Ive received. I placed an order for two mega evolutions booster bundles back on August 30th.
I received several emails over the course of the last week or so asking me to approve delays. On several occasions I contacted your customer support team to speak with someone regarding this matter to which I was assured time and time again to just give it time and that the order would be fulfilled. To my disappointment the order was cancelled today after waiting so long. The issue is this item is in super high demand and anyone who knows anything about Pokemon knows that right now there is a huge problem with AI and bots buying out mass amounts of stock.
The chances of me being able to reorder these items are slim to none. I know for a fact that stores all over the country have been receiving stock within the last two weeks so I am not understanding why none of that stock was allocated towards fulfilling my order. Its disgusting that a billion dollar corporation has such a blatant disregard for some of its customers. I would appreciate if someone would contact me about working something out in order for me to receive the items I ordered whether it be by placing another order bypassing the online stock issue or me picking it up at my nearest store which I would need a guarantee that the product is being held for me.
I will escalate this issue further in whatever way needed until I receive the items I originally wanted. Its not about the money, its about the principle of the matter.
- Poor resolution and customer service
- Terrible online bot protection
- Poor stock allocation
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid target online. Customer service is 0 help. Placed an order and after a week I kept getting emails to delay my order which would have been fine except after a week of delays they cancelled my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked late/ No contact from Target about it!
Company fixed the issue and I have been provided with apology.
I spent 1 hr 20 mins on the phone with Target CS. My call dropped half way through with the 2nd CSR and began all over.
I spoke to 4 agents total. They cannot account for why my automatic payments were dropped. I am now setting up auto payments through my bank to be safer than sorry (agreed by rep). It’s recommended to set auto payments 5 to 7 days prior, advised by CSR, so payment will process on time…just food for thought.
My payment was taken over the phone. This is not completely resolved, but for the sake of dealing with anymore Karen’s on here, we will consider it so.
Since this site was created to help consumers and businesses connect…Target received my email and provided two responses. This site allows you to directly correspond with a business.
By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other.Crazy right?!
"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo
- Nice products
- Terrible customer service
- Discrimination toward people with disabilities
- Lack of concern
Preferred solution: Respect and proper service! To receive alerts that are approved in my account…to be contacted if there is an issue. To have my automatic payments actually withdrawn. To not have a late payment remark that is not my fault.
User's recommendation: DON’T EVER get a card from Target! They are awful! I’ve had nothing but issues, and they treat disabled customers like garbage!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders being canceled and/or not being fulfilled, CS useless
Made 3 orders with Target on a clearance/sale item. 2 of the 3 orders were canceled by Target with reason of 'not being able to process your payment'.
Checked on my card and payment is pending. CS tells me not to worry about the charge, it will drop off, tells me to wait 24 hrs to reorder. 3rd order not canceled, but not processing as the shipping address is blank in the order.
CS doesn't have any remedy, no compensation, refuses to escalate the issue. Gave no identifier to submit complaint about the CS rep.
- Has a great variety of items
- Target used to care
- Dont offer any resolutions
- Dont care about customer satisfaction
Preferred solution: Compensation for frustration, time, effort, disapointment, etc. And an apology beyond the standard 'we are sorry for your inconvenience'.
User's recommendation: Stop shopping Target. You will get nowhere if your order is canceled or messed up. CS is useless.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service, communication and delivery service (FedEx).
I needed to replace a couch with a recliner for some upcoming surgery and rehab. Bought the recliner this week and scheduled / confirmed delivery for this Saturday (today, as it worked out).
I checked tracking, the day before (yesterday) and discovered it was arriving between 11 and 3, not Saturday. Holy mackerel!!! My wife and I hustle to have a clear path, moved furniture, rearrange the front porch and got ready. Three o'clock passes, I check tracking and notice 3 - 5 has changed to "by the end of the day".
I called FedEx (another experience to wish on those you dislike) and was told it could mean 8:00 to 10:00pm. Around 10, I checked, again and found it rescheduled back to Saturday 11 - 3. Now, I've lost a day - confined to that terrible land of waiting for information that never comes unless you go get it, rescheduling my clients and getting really annoyed. Target and FedEx's customer service seems staffed by off-shore folks with English, apparently, a second language.
One rep hung up after we both tried to understand each other for a while and failed. You gotta wonder if anyone in management ever calls in to see what their customers experience?
I don't think they do (and, probably don't much care).
This is for therapy with minimal to no hope of correcting anything or having any satisfaction.
Off to my second day of wailing. I've never had the nickname "lucky" and doubt I will in the near future.
User's recommendation: Don't get your hopes up, but what's ya gonna do?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Received wrong product (Samsung instead of iPad) and treated with disrespect
Company fixed the issue and I have been provided with product replacement. Open the product box in front of them.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.
Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.
Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.
- Staff was disrespectful
- Accused honest customer of fraud
Preferred solution: Full refund
User's recommendation: Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing egift card
received 2 emails saying I would receive a 20 dollar egift card for issues that Target had online. I have not received.
Curretntly on hold for 30 plus minutes.
First customer service rep said that the email containing the gift card was sent. I did not receive.MiMi
Preferred solution: 20 dollar egift card promised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Greed
Tell target to go out of business. They are devoid of anything that approximates decency
I am glad Target employees are walking out to support the fight against ICE. You dumped DEI and your business suffered, good.
Now employees care more about the people you turned your back on than your pathetic soulless company!
If you had any self-respect, you would support the walkout, but I bet all you are going to do is cry like little *** and threaten to fire employees. Boycott Target!
- Eliminated dei
Preferred solution: Reinstate DEI treat your employees like people. That smile policy you had at Christmas was DISGRACEFUL on the part of corporate
User's recommendation: Boycott target
To voice my concern I don't want to pay for a canceled oder
I should have listened to my kids not to order from Target on line I'm very disappointed Target should notify Affirm that my order was canceled not delivered
- Ton
Preferred solution: Full refund
User's recommendation: Buy somewhere else I never have this problem at Walmart
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Want a total balance on my card
I have a bill but what I owe isn't on the bill.
Can't talk to anyone. Come on now???
Please connect me to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought stroller just now and didn't use my employee discount or target cardCan you credi this
Didn't talk to anyone. Help, help. Very confusing process to get a credit on my purchase for team member discount.
I triped on a little kid and he ruined my day I hate u target I even slipped on water I'm suing you losers 1 star.
I tripped and got hurt I feel so sad right now they should lock in and be better gangg rehehehehehehe
User's recommendation: blow up the nearest target i hate them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible customer service
Had trouble ordering online when a discount disappeared before I could place order. It was supposed to be good through that day at least.
Didn't have size at local store. No phone # to contact. No email.
Only contact was through employees at store who couldn't help with online sales. Was directed here and tried to contact by messaging Target with my problem, however it's been a week and they have not read my message yet.
Preferred solution: Price reduction
User's recommendation: Absolutely no customer service for online sales issues.
About
,
Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.
Target is ranked 79 out of 1231 in Supermarkets and Malls category
USA
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