Target

I'm writing to report a serious issue with a recent order that was delivered today. 2-13-2026
- **Item:** Flat iron / straightener
- **Price Paid:** $203.51
This was intended as a Valentine's Day gift for my wife. I worked a 12-hour shift today, came home excited to wrap it, and immediately noticed something was wrong.
The box had been tampered with. The original factory tape was cut and the box was resealed with a different clear tape, an obvious attempt to make it look like the damage happened in transit. When I opened it, the flat iron was completely missing.
I've attached multiple photos showing in my previous email. No response, and after reading all these complaints, I see why these thieves knew they could get away with it.

You wanna know what happened when I called? Nothing.

All I got from the customer service lady was, 'I am so sorry.' I am so sorry, and we're gonna file this with the higher-ups, which I know nothing is going to be done because she didn't even ask me the gentleman's name of who left a message on my phone. It was very nasty. I know I kept on getting her over and over. I am so sorry you had to go through that.

So then you keep people like this that work for your company, that literally get to do deliveries and then talk rude to customers, and that's all, that's it. They get to stay there. I have their job, you know? They spoke to a customer like that and left a message on a customer's phone like that, and then your customer service, all they ever say is, 'Oh, I'm so sorry you had to go through that.' That doesn't resolve anything; that doesn't fix the situation.

And then, to be able to say, 'I went online to say you guys had a certain item,' you know, it tells me they have eight of them on the online thing, and I tried to do an order, and then it tells me there is none. Then why is the online thing actually saying there are some? So they need to better fix that. And then their online stores, you know, are not gonna show it or have it.

Then they need to say they don't have it, not make it look great. They actually have it in store, and you're trying to put an order through, and then in the end, they have none. You know, new people are right when they told me I need to shop somewhere else and not shop at Target, especially if that's the way I am gonna be spoken to when I do a delivery. And for your customer service to act like they give a damn when you know they don't.

They don't even ask the person's name of who said stuff like that to you. Then you know nothing's gonna be done. They didn't even ask what store I did delivery from, 'cause I guess I'm trying to tell her I ordered from two different stores.

So I would think they'd wanna know what store I had the issue with or what delivery, but she didn't even ask that. So that's why I know nothing is going to be done, but this is the way you guys apparently treat your customers, so I definitely think I'll be taking my business somewhere else.

2 things.

1). I was in the store and purchased $61 of items for my grandkids.

When I tried to check out with my Target debit card, it wouldn't go through, so I missed out on the 5% discount. When I called, they refused to give me credit.

2). My Target card had a 20% off any $100 purchase that expired on 3/21. There was something my granddaughter wanted but was not available in-store.

I tried to order online, but it didn't give me the $20 discount on a $140 item. I realized after the order was placed that I didn't get that discount and decided to cancel the order and place it again when I got home.

I knew I would have to explain that the code expired the day before but thought they would at least try to help. The agent pretty much called me a liar and refused to help in any way.

I had previously ordered from Target the week before using my new Target card and picked it up at the store.

If this is the type of service I am going to get from Target, I am sure there are other vendors who will appreciate my business.

This was my message to corporate:

Good afternoon, I am writing in order to express my deep dissatisfaction with your online order system as well as the customer service Ive received. I placed an order for two mega evolutions booster bundles back on August 30th.

I received several emails over the course of the last week or so asking me to approve delays. On several occasions I contacted your customer support team to speak with someone regarding this matter to which I was assured time and time again to just give it time and that the order would be fulfilled. To my disappointment the order was cancelled today after waiting so long. The issue is this item is in super high demand and anyone who knows anything about Pokemon knows that right now there is a huge problem with AI and bots buying out mass amounts of stock.

The chances of me being able to reorder these items are slim to none. I know for a fact that stores all over the country have been receiving stock within the last two weeks so I am not understanding why none of that stock was allocated towards fulfilling my order. Its disgusting that a billion dollar corporation has such a blatant disregard for some of its customers. I would appreciate if someone would contact me about working something out in order for me to receive the items I ordered whether it be by placing another order bypassing the online stock issue or me picking it up at my nearest store which I would need a guarantee that the product is being held for me.

I will escalate this issue further in whatever way needed until I receive the items I originally wanted. Its not about the money, its about the principle of the matter.

Target: I am a frequent shopper at the East Side Evansville, IN Target. I frequently purchase Ben and Jerrys Teramisu ice cream.

This store has been out of this product for nearly a week. Target used to stock Dublin Mudslide ice cream. It was discontinued a couple of years ago. Would like to know when the Teramisu will be re-stocked and request Target bring back the Dublin Mudslide flavor.

It will be purchased. How can I request a particular item or flavor of an item currently offered? Chocolate Lucky Charms is another product target stopped selling. Im requesting this item as well as the Ben and Jerrys Dublin Mudslide.

Can I contact anyone else about these requests? Todd Wiley

Good morning,
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo

My bank was fraudulently used to purchase $1,600 for the Target gift cards I called my bank cuz they called me from the fraud department and sit there with 1600 back to back $100 gift cards worth on my account and I told them that was not me so they closed my account and I had to wait to get a new debit card and go through all that trouble or one company after pay which you use to make payments on things I've used before has one of those Target gift cards on my account for $200 and they took $50 out already which they shouldn't have they had no business doing that they froze my account I've left six messages because they don't have a phone customer service and they won't respond I'm not paying it I told them what happened I told them my bank will be happy to call them they won't respond so I just took my credit card off of my account cuz it's frozen and I'm not going to pay for anything further until they take that $200 Target gift card off my account it's fraudulent I didn't make it the bank gave me back all my money except for what after pay had which was $200 for a Target gift card and they took $50 out of my bank account already so I just shut it down if I have to take a hit to my credit I will I'm not paying for that card but they won't respond so can you help me my name is La Quinta my e mail is smithlaquinta131@***.com my phone 202-597-**** please let me know what you can dp thank you