Anonymous
map-marker Manhattan, New York

Not able to access phone or speak to live representative

Target needs to step up and provide customers with access to speak to representatives when assistance is needed

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Featured
Jade Atz

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Verified Reviewer

Store in Webster Texas

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Target - Store in Webster Texas
Target - Store in Webster Texas - Image 2
Target - Store in Webster Texas - Image 3
Target - Store in Webster Texas - Image 4

I just want to send a message out that this store has become an absolute disgrace. I am disgusted in what this place has become.

I spend thousands every year at this store, I have taken several clips to post online on how embarrassing this place has become in the last few months.

It has become a Ross and I hate that place. I am getting turned off by coming in and I think I'll just start shopping at Amazon, Sephora ultra or Popshelf.

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Preferred solution: acknowledging the fact that this is a horrible way to run a store and fix it

User's recommendation: just shop online or amazon

5 comments
Guest

Why are you blaming Target. It looks like you live in a community of slobs that feel it's their right to trash a store.

You can bet the Target employees don't stock products like that and unfortunately they can't play mom to every customer and follow them around the store to clean up the mess they make. Perhaps since you seem to know how a store should be run you should pick up an application and get a job there to fix the problem.

Jade Atz
reply icon Replying to comment of Guest-2520222

You must work at this location. Go eff yourself

Guest
reply icon Replying to comment of Jade Atz

Don't blame understaffed employees for this mess. It's literally the customers who create messes like this.

Guest
reply icon Replying to comment of Jade Atz

No, I live in Minnesota. In this part of the country I've never seen retail employees tossing product around like this.

They put it neatly on the shelves.

I have seen inconsiderate customers fail to return product to the shelf the way they found it. I live in the real world and realize that the employees in a store can't be everywhere at once cleaning up after every inconsiderate customer that enters the store.

Tiwana Tut
reply icon Replying to comment of Jade Atz

OH GROW UP. Just because they tell you something that you do not want to read does not mean they work at the location.

Do your parents know you posted this? Hopefully, they give you a good whooping for lying.

I would say that you made all of this up because you were fired, but unlike you i don't make ASSumptions. Besides there are laws against child labor, and for them to fire you would mean they violated that law and hired you in the first place.

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Barbara E Hfz

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Verified Reviewer
| map-marker Reno, Nevada

Package not securely delivered

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Target - Package not securely delivered

Ordered 2 items from Target.com. One was delivered on 6/21 and another on 6/22.

My apartment complex has a secured, locked mail delivery system in place. One item was placed in the secured system, but I'm not sure what the delivery driver did with the other package since the picture they left doesn't show any package, and there was nothing outside of the secure system. I called Target guest service and was told they have to escalate it to UPS, and it will be 5-7 business days before it is resolved. My grandson's birthday is next week, so obviously, I won't have it in time for his birthday.

I can't order another one and return the first if it shows up because trading cards are not returnable! WHAT HORRIBLE CUSTOMER SERVICE!

When I order something, I expect it to be delivered, not just left on the floor or something! I guess Walmart will appreciate the added business.

View full review
Loss:
$25
Cons:
  • Horrible delivery service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order from Target!

Cathy S Hfw

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Verified Reviewer
| map-marker Topeka, Kansas

Un-happy with Mondo Llama Art Kits

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Updated by user Aug 13, 2024

I love the store! But this has been less than stellar

Original review Aug 09, 2024
Hello...I have 4 grandchildren who I babysit for regularly.
One of the things we like to do together is work on your
Mondo Llama craft kits. I have purchased dozens of these kits
through the years.

This time I purchased the Sun Print Kit, the
Glow Bugs Kit and the Origami Kit. Each was only $5, which I
appreciate. However, these were all three terribly disappointing.
I've not felt this way in the past about the other kits we've worked on.
*The Origami kit paper was far too heavy to fold correctly for Origami figures. Even my adult fingers could not fold this paper into crisp edges to form the animals indicated.

After one try, my 11 year old gave up, because it was pointless.
*The Glow Bugs kit had cute little plastic eggs to decorate and use as the glow bugs body. The wings did not fit on the eggs provided, the pipe cleaners were too flimsy to hold the antennae and the eggs didn't stay closed to hold the battery operated candles.
Cute idea, but again, it just wasn't up to the normal standards of most of the ML kits.
*And thirdly, the Sun Print DIY Art Kit was a waste of money and resources. There was a huge stack of the photo sensitive paper, but, after following directions multiple times, there was absolutly no photo print on the paper...before or after we washed it with water as directed.
I'd love to have my money back, however, I'm truly writing this just so you have feedback about these kits and to maybe make some improvements. Also, the Origami Kit had way too much paper in it too.

Most children won't stick with this long enough to use it all.
Thank you for listening...I do love Target! Cathy Smith clks1258@***.net
View full review
Loss:
$15
Pros:
  • Bright and clean
  • Friendly and knowledgeable employees
Cons:
  • None really

Preferred solution: Full refund

2 comments
Guest

Are you able to return them?

Kyshaun Mrp

Unless you return the kits you are not entitled to a refund.

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Kaitlyn M Pvt

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Verified Reviewer

Missing Package

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I contacted customer service through chat last night and they couldn't help me. They transferred me to a specialist who also could not help me.

I have a package that says it was delivered. There is no way to file a dispute with TLMD or shipt or whoever the carrier happens to be. I have tried to google a way and come up with nothing. The delivery picture shows no evidence of it being delivered to the address.

The photo shows the package on the ground by a brick wall. No address is shown or anything, therefore this is NOT proof of delivery. That could have been delivered anywhere. I am now out $40 because there is nothing Target can supposedly do for me.

I shop at target more than anywhere else and this is making me no longer want to use Target at all. I am very disappointed in the service I have received and I have worked in customer service for over 12 years.

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Loss:
$41

Preferred solution: Full refund

Jazmine J Pws

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Verified Buyer
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Verified Reviewer
| map-marker Sacramento, California

Rude manager

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Target - Rude manager
Target - Rude manager - Image 2

As a frequent customer who contributes to the everyday flow of income at this establishment, I was very disappointed in this morning interaction with staff. I later learned the staff member name is janeen(possibly spelled wrong) and she is a manager here at the Sacramento Arden location.

I tend to charge my vehicle in the parking lot of this location every morning and while doing so most days I go inside the location to shop.

On this particular day I arrived at the door two minutes earlier from open time at the same time the manager was entering the building I tried to get her attention to ask what time the store opened.

I approached her by saying excuse me maam .

She acknowledged my presence with a stare but completely ignored me n shut the door close. I was hoping she wasnt just trying be rude so I knocked on the door which she also ignore.

As I stood there waiting for the two minutes to pass I watched her through the window walk to the return section of store and proceed to have a conversation with an on duty staff member. Its was unclear to me if she was on duty at this point herself because she was now standing behind the counter at the register. She did walk in with a purse and I dont recall if she put it away at this moment but I do know at 8am when the doors opened up I walked straight to her counter where she was still standing having a non work related conversation with staff.

She was totally aware of me approaching them as she provided me with excellent eye contact.

I allowed them to finish their sentences before I again stated excuse me maam and she replied with Yes in a sarcastic manner.

I proceeded to say, I felt it was very rude of you to shut the door n my face when I was trying to get your attention

she replied oh well Im having hearing problems in both ears

I found this strange because the co worker she was talking with had a softer lower tone than me and the knock on the door. It seem she heard every word she said but states she couldnt hear me.

So I replied with ok Ill take that but I know you seen me even if you couldnt heat everything I said .. I know because you stare right as me while shutting the door.

she once again in a sarcastic tone said OKay

i proceeded to explain to her how upsetting it was to be handling in such manner and gave her advice to be more approachable and receptive to helping ALL customers not just onces who look like her. I explained to her in an upset but respectful tone that her actions makes me not want to be so respectful and that Id be wrong if I wished bad on her or said some not so nice things

Again she replied with an sarcastic Okay

so I walked off before I acted out how I was truly feeling at that moment.

I approached another staff and asked for a manager and thats when they told me she was the manager on duty but she has a boss as well named Chris and to reach out to him.

While doing my shop for a phone charger and Harry Potter book collection (total was over 100 dollars by the way) I walked into a gentleman who had a tag that said Chris.

I stop him on his tracks and asked if he was management.

he did stop and listened to what I had to say..

but informed me that he and the company can not do anything about it as she was not on the clock to he knowledge.

I told him I dont think it should matter if employees are on the clock or not onces they touch the premises wearing their uniform they represent target and should conduct themselves accordingly.

I explained that although I stop to chat with him I would still be leaving reviews all over and still contacting corporate regarding this morning run in because I know verbal communication only goes so far!

He replied with a simple okay.

The only reason Ill continue to shop here is for immediate needs only because its the closest to my home. Besides that I will start spending my money else where and I suggest others do the same!

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Preferred solution: Apology

User's recommendation: Shop else where

11 comments
Lamontae Pmf

Obviously, she is hard of hearing. NOTHING rude about that.

Ever heard of lip reading? I hope one day you go deaf and have some immature person like yourself think that you were being rude when you do not reply to them. So i guess you can go into her brain and know what her eyes can see and what her ears can hear? If she is off the clock she is not working.

They are NOT BEING PAID. I doubt they will miss you..

Guest

No Target worker owes you anything before the store opens. I find it quite odd that the rest of the entitled people on the site like you immediately quote “the hours on the door” but you failed to look yourself.

You sound extremely angry that she didn’t fall for you baiting her.

Also that it didn’t work on the store manager, Chris. Your best bet is to take your own advice and stay away.

Guest
reply icon Replying to comment of Guest-2495509

Yes your right no worked owes me anything I agree.. however, I do feel they owe it to company they agree to work for plus themselves to not run customers away..

or make them feels as if their money could go else.. n again I feel like u hit it on head by stating the obvious that I feel entitled.. because i truly do actually.. I feel I’m entitled to respect at all times..

also you are correct about me being anger.. I was totally anger.. anger enough to write a review.. again which I’m entitled too… anger enough to write a review on every site I seen..

again what I’m entitled to..

furthermore, as I stated above I will be following me advise and staying out of there establishment as more as possible.. but like most people who feel entitled I also do also do as I please… but thank you for your comment!!

Guest
reply icon Replying to comment of Guest-2495528

You can do all of that as you wish. Where you are wrong is expecting anything from anyone before 8am.

Lamontae Pmf
reply icon Replying to comment of Guest-2495528

If you want RESPECT, SHOW RESPECT. Imagine a "grown woman" behaving like a child.

Guest
reply icon Replying to comment of Guest-2495509

Also please excuse typos , misspelled words etc!

Guest

You state you will continue to shop here but then said you won't and advise others not to. A complaint to corporate will get sent back to the store. Also, who are you accusing of being high?

Guest
reply icon Replying to comment of Guest-2495499

Yes I stated I’ll continue to shop there.. only when I have too..

otherwise I will spend money else n I advised others to do the same only when they have to for their convenience.. n I don’t recall saying anyone was high I may have said the 80 dollar for Harry Potter books n 32 dollars for phone charges was high..

n if u need me to more clear I’m speaking about price wise .. but nonetheless thank you for your comment

Guest

You go here everyday and yet were unaware of their hours???

Guest
reply icon Replying to comment of Guest-2495497

I said I go most days and yes that’s correct I’ve never arrived before or close to opening hours before thank you for comment‼

View more comments (10)
Mildred S Cpq

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Verified Reviewer
| map-marker Munster, Indiana

Wrong products

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Target - Wrong products
Target - Wrong products - Image 2

I needed just 6 cucumbers to make a salad for my bowling banquet party & I also wanted just 2 zucchini, but I got 10 zucchini. Im lucky I had some cabbage so I at least had something to make that I could take.

I had started to make the cucumber salad so I ended up with a big bowl of sliced onion but NO cucumber to put in there. I couldnt go out to get some as the stores were closed by now. Cant the person that gets the items see the different between a cucumber from a zucchini. I also didnt want organic.

I like zucchini but what do I do with 10 of them. I dont have time to return them & by the time I can, they wouldnt be any good. Now I wont need the 6 cucumbers that I dont have.

The banquet will be over. I also had to waste half the head of lettuce that I got as they didnt pick out the best head

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User's recommendation: Pick out the fruits & vegetables yourself

Cathy K Tmg

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Verified Reviewer
| map-marker Kent, Washington

No RSVP

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Target has not answered my questions. I assume they don't need my business. I now have no reason to go there.

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Shannon B Usd

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Verified Reviewer

Bad bed frame

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I bought a mattress and a bed frame for my daughter for her birthday. There were a couple of bars missing from the bed and the mattress on the right-hand side at the bottom was smashed.

I've been trying to get hold of somebody for months but I can't reach anyone. By the time I do, they're going to say it's too late.

Now, my daughter doesn't have a bed. So, thank you, Target.

View full review
Loss:
$495
Cons:
  • Suck at contacting people
Shannon B Ovi

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Verified Reviewer

Missing stuff

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I've been trying for a little over a month now. This is very important to me.

I ordered a bed frame and mattress, and the bed frame is missing 3 bars. The mattress is smashed down on the side. I got it for my daughter's birthday and it was in July.

That's how long no one has helped me. I lost out on my money and my daughter lost out on a bed.

View full review
Loss:
$500
Cons:
  • Never gets in contact

Preferred solution: Full refund

User's recommendation: Unhappy

Shannon B Iar

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Verified Reviewer
| map-marker Laredo, Texas

Bad experience

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I bought my daughter a bed frame and mattress and the bed frame was missing a few bars. The mattress is squashed down on the right side at the bottom.

I cannot get ahold of anyone.

I have called and emailed, but nothing is getting through. My daughter doesn't have a bed now and I have lost almost 500 dollars.

View full review
Loss:
$500
Cons:
  • All

Preferred solution: I would like my money back and apology for not contacting me a good time frame. I lost out on money and my daughter don't have a bed.

User's recommendation: Be careful

Shannon B Usd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carmichaels, Pennsylvania

Got a bed

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I bought a bed frame and a mattress from her daughter for her birthday and the bed frame is missing a couple bars and the right hand side of the mattress at the bottom is smashed in and no one can call me back or text me back or nothing and it's been over a month and then when it comes time they're going to say it's too late to get your money back and my daughter has no bed so thanks Target

View full review
Loss:
$495

Preferred solution: Full refund

Eydie Nso
map-marker Queens, New York

Check not received

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In January target sent me a check. I never received it.

I called on February and was told the check was cashed.Ive been calling frequently for 7 months and get the same answer . I NEVER RECEIVED THE CHECK. Is RED CARD synonymous WITH RED CHINA customer service. All I hear from customer service is the check was cashed, we intend to do nothing.

Are red china communists running customer service? Every person who answers the phone is a supervisor.

Very communistic. I want MY MONEY?

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User's recommendation: We live in UNITED STATES and have choices. Boycott Target.

KEVIN M Guv

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Verified Reviewer

Credit card issue

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I've had an issue with my Target card for days now. I have tried to call them and it just tells me to call back in an hour or that they are closed.

I have to get around their phone system by continuously pressing 0.

Even when I do get somebody, even a supervisor, I get different information each time. It's a runaround and no help.

View full review
Cons:
  • Customer service is horrible

Preferred solution: A resolution to the problem with my target card

User's recommendation: Oh I don't know. Pray, just just don't bother. Hopefully you have better luck than me

Diann Cbe
map-marker San Francisco, California

Target's customer service provided incorrect information on how to complete returns.

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Each of your call in customer service representatives gave wrong information on how to return a package reiterating each time I called in your customer service representatives did not provide me with the right information on how to return an online order not only that but there was no way to stop the deliveries from coming to my apartment I wen the frustration of emailing the vendor as there is no cancellation on your website online which was very frustrating as the order had only been made approximately seven hours earlier

View full review

User's recommendation: Order from Amazon, which provides accurate information, takes responsibility, and offers refunds for any mistakes or inconveniences caused to valued customers through ractions on your account.

Brenda B Vfn

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Verified Buyer
|

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Verified Reviewer
| map-marker Hollister, California

I ordered a bedspread online during the pandemic, I received it in a timely manner but haven’t been able to get a refund yet

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Target - I ordered a bedspread online during the pandemic, I received it in a timely...
Target - I ordered a bedspread online during the pandemic, I received it in a... - Image 2
Target - I ordered a bedspread online during the pandemic, I received it in a... - Image 3
Original review Feb 15, 2024

Every time I inquire about a refund I get the runaround about how its been too long and I cant get a refund.

Well hello, I didnt want a refund because it didnt fit or anything, I wanted a refund because the bedspread started falling apart almost instantly right after I got it. I tried sewing it myself but it was coming apart at the seams everywhere.

I think I should get a refund no matter how long its been, especially since I got it during the pandemic. I would even take a store credit for it at the store nearest to my home.

View full review
Loss:
$70
Cons:
  • Sell products that are cheap and or not worth the money you pay

Preferred solution: Full refund

1 comment
Guest

If it started falling apart right away you should have returned it then. Can't think of many stores that would take it back after a couple of years.

About

Related Companies

Shipt, Target Photo

Summary

Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.

Target reviews and complaints

Target is ranked 97 out of 914 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressVISAMasterCardPayPalDiscover

Target FAQs

Winnie Murugi
PissedConsumer Reporter

Target FAQs

According to the company’s Help Page, you are only allowed to cancel an order if it hasn’t been processed for shipping yet. In order to have it done, you should do the following:

1. Visit the Target website or app and sign into your account.
2. Go to "Orders" in the account settings.
3. Pick the order you want to cancel.
4. Click on "Cancel items" to continue with the cancellation.
5. Confirm the cancellation. You will get a confirmation email if it goes through.

As per the official website, www.target.com, Target usually keeps pick-up orders for 7 days. If you don’t collect your order in that time, it will be canceled, and you will get a refund. Target might also send you a reminder email, and sometimes you can extend the hold for an extra day or two using your Target account or app.

The company has the following Target return policy:

- In-Store: Take the item and your order confirmation to Guest Services at any Target store.
- By Mail: Sign in to your account, locate your order, print a return label, and send the package back.
- Through the Target App: Start the return process via the app.

You can return most items within 90 days. Refunds usually take 1-3 business days to process after the return.

According to the Help Center on the official website, www.target.com, to close your Target account, you should follow these steps:

1. To delete your account, you should contact Target customer support. You can do this through their Help Page or by calling 800-591-3869.
2. When you reach out to support, have your account information ready, including your email address and any other details they might ask for.
3. Once you send your request, it may take some time for Target to process the deletion. You will get a confirmation when your account is fully closed.

To track a Target order, including those made with a Target gift card, do the following:

1. Go to the Target website at www.target.com or app and sign in to your account.
2. Look for the "Orders" section in your account settings.
3. Locate the order you wish to track and click on it to see the tracking information.
4. You will see the current status and tracking number, which you can click for live updates from the shipping company.

Target hours can differ by location, but generally, most stores close at 10:00 p.m. from Monday to Saturday and at either 8:00 p.m. or 9:00 p.m. on Sundays.

Target is part of Target Corporation, which is a publicly-traded company listed on the New York Stock Exchange with the ticker TGT. The ownership belongs to its shareholders, including big investors, mutual funds, and individual investors. Key institutional shareholders are firms like Vanguard Group and BlackRock, according to the Target website, www.target.com.

The Target headquarters is located at Target Brands, Inc., 1000 Nicollet Mall, Minneapolis, Minnesota 55403, United States.

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