Skip to content
  • Login
Target

Target

www.target.com
What is your customer experience with Target?

Target Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Target has 2.4 star rating based on 1363 customer reviews. Consumers are mostly dissatisfied.

  • 42% of users would likely recommend Target to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience, Prices, Merchandise.
    Cons: Customer service, Poor customer service, Rude employees.

View full overview ›

Media from reviews

Target - Received wrong product (Samsung instead of iPad) and treated with disrespect
Target - Received wrong product (Samsung instead of iPad) and treated with... - Image 2Target - Received wrong product (Samsung instead of iPad) and treated with... - Image 3Target - Received wrong product (Samsung instead of iPad) and treated with... - Image 4Target - Received wrong product (Samsung instead of iPad) and treated with... - Image 5Target - Received wrong product (Samsung instead of iPad) and treated with... - Image 6Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked...
View all media ›

Top Target Reviews

Positive Review

"Job Application"

stars-rating stars-rating stars-rating stars-rating stars-rating

I recently submitted a job application and I wanted to ensure that you had received it and are able to look over it. Thank you! User's recommendation: I think...

Critical Review

"Help others"

stars-rating stars-rating stars-rating stars-rating stars-rating

Went online to order to order 3 items totalling $52. Applied for Target card, was approved and they used it as payment for the order. Great so far. Two hours...

Show reviews that mention
customer service customer service card store gift card order phone money number
Filter review
Sort by
Tricia Z Mhb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Applications and Video Interviews

I have filled out 2 applications. One for Fairview Park and one for North Olmsted in Ohio.

I had an interview for both too. These questions were hard for me to answer. I have a learning disability and mental illness. Would one of them give me a reasonable accommodation?

Does it also depend if they would hire me.

Last Friday I had the recorded interview for Fairview Park, Ohio. Today I had the North Olmsted, Ohio recorded interview.

View full review

User's recommendation: To know if there is an easier way to answer the questions.

Resolved
Mel C Ojh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked late/ No contact from Target about it!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out and marked...
Disabled Customer- Account Closed w/auto pymts arranged/ Payment NOT taken out... - Image 2
Updated by user May 02, 2025

Company fixed the issue and I have been provided with apology.

Updated by user May 02, 2025

I spent 1 hr 20 mins on the phone with Target CS. My call dropped half way through with the 2nd CSR and began all over.

I spoke to 4 agents total. They cannot account for why my automatic payments were dropped. I am now setting up auto payments through my bank to be safer than sorry (agreed by rep). It’s recommended to set auto payments 5 to 7 days prior, advised by CSR, so payment will process on time…just food for thought.

My payment was taken over the phone. This is not completely resolved, but for the sake of dealing with anymore Karen’s on here, we will consider it so.

Updated by user May 01, 2025

Since this site was created to help consumers and businesses connect…Target received my email and provided two responses. This site allows you to directly correspond with a business.

By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other.Crazy right?!

"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.

Original review May 01, 2025
Good morning,
I am a Target Card customer and have closed this account due to my medical issues. I am on a payment plan and have set up automatic withdrawal. Twice it has not gone through. I have had absolutely no contact from Target alerting me a payment was not received (again!). This is not my fault. I have documented everything and I am willing to battle this through several outlets. Target has been awful and I have chosen to do my business with Walmart. It has constantly done me a disservice as a disabled customer. I have cognitive impairment and many other chronic issues. I am unable to remember all of my doctor appointments, let alone payments. I have everything on auto payment for this reason. I explained this several times via messages in my portal (which you have suspended) and over the phone. I want everything in writing because these services are untrustworthy. I would like assistance regarding my case and removal of this late mark, which is the only reason I realized you did not take payment again this month. This needs to be resolved. I do not have the capacity to do this on my own. I have asked for your help multiple times. I have early dementia and this is wrong to treat your customers this way. I am sorry for this upsetting message to whomever receives it; it's not your fault, and I appreciate your help. I apologize for my tone, but I haven't had a lateness on my credit report for 20 years. This is unacceptable. You do not care about the people—you just care about the money. My money is there waiting for you to take it as authorized monthly. Please resolve this at your earliest convenience.
Regards,
Melissa Castillo
View full review
Pros:
  • Nice products
Cons:
  • Lack of communication
  • Terrible customer service
  • Card and billing issues

Preferred solution: Respect and proper service! To receive alerts that are approved in my account…to be contacted if there is an issue. To have my automatic payments actually withdrawn. To not have a late payment remark that is not my fault.

User's recommendation: DON’T EVER get a card from Target! They are awful! I’ve had nothing but issues, and they treat disabled customers like garbage!

10 comments
Guest

You either did not set up auto-pay correctly or had insufficient funds when they attempted to take a payment. If the latter, you are removed from auto-pay. It is not Target’s responsibility to ensure things are correct on your end.

Mel C Ojh
reply icon Replying to comment of Guest-2688924

They keep deleting my replies to you, but I posted pictures for your review. I hope it educates you.

Mel C Ojh
reply icon Replying to comment of Guest-2688924

I know what this is, and I did reach Target. Thanks to this site.

This site allows you to directly correspond with a business. By contacting them here, on PissedConsumer.com, "it boasts a dedicated team of nearly 100 employees who share Michael's vision of fostering communication between consumers and companies. That means it helps them talk to each other. I’m sorry for your miss information and negative attitude.

"The platform serves as a vital resource for individuals seeking to air grievances and for businesses aiming to understand their customers better." Funny that I actually was able to reach Target by using this poor little 3rd party service. It's actually a godsend.

Guest
reply icon Replying to comment of Mel C Ojh

I’m not with Target and you won’t reach them here. This is a third party site for consumers.

Anyone can post and anyone can comment. If you did have insufficient funds for a payment it is not their job to track you down.

You don’t even know where you are posting. No wonder you have issues.

Guest
reply icon Replying to comment of Mel C Ojh

Hey, Guest-268****. I don’t answer to you, and I’ll “resolve” this when the issue is in fact resolved.

Just because we have been in contact doesn’t mean anything. I have already praised and thanked PC. Do you want a cookie? lol you people sure do make the world go round.

Do you not have anything better to do with your time? I know you’re used to your husband being a one minute man or your mail order bride to arrive, but patience is a virtue.

What would be godsend is if you got a life and quit getting on “third party sites” to try and throw your one inch around. Your parents must be so proud.

Guest
reply icon Replying to comment of Mel C Ojh

Still waiting for the godsend of an update that Target responded and rectified the situation and the thank you to PC. Also for the reclassification of the post to “Resolved” signifying how ecstatic you are with how quickly the issue was addressed.

Mel C Ojh
reply icon Replying to comment of Mel C Ojh

Further information regarding “Target Responsibility”; 1.“…if a payment is declined (I have no alerts/correspondence stating any of the sort): “What should I do if Target declined my payment? We tried to bill the issuing bank for your credit card, but they declined the charge.

To protect your privacy, the issuer can't give us any information about why the charge won't go through, so you will need to call your issuing bank to resolve this matter.” 2. Here is Target’s policy on failed auto-payment (they do not just drop you from the contract you made): “Always make sure your account has enough money to complete a scheduled automatic payment for your Target Credit Card. If your account doesn't have enough money to fund the automatic payment, you will either overdraft your bank account or miss a credit card payment - both of which could result in penalty fees.” Note: See the following for further customers with inaccurate auto-payment transactions with Target (just a few examples): https://***/forum/viewtopic.php?t=263052 https://***/r/CRedit/comments/xphz9e/target_red_card_turned_off_autopayments_sent_no/ https://***/r/personalfinance/s/PTwCn6JuGi https://***/credit_cards/target-credit-card.html https://***/us/mn/minneapolis/profile/credit-cards-and-plans/target-card-0704-2300****/complaints I do hope this was not Target responding to my inquiry. The only reason it is even listed on this site is to have proof of communication and direct email with Target Customer service.

Customers do have issues, and it is the responsibility of CS to “provide a great guest experience, and ensuring ethical and sustainable practices.” Note: https://***/sustainability-governance/operating-ethically/code-of-ethics https://***/r/Target/s/v1m1KmvMmN https://***/sustainability-governance/our-team/human-capital-management I used to love Target. Two of my family members quit due to the toxic supervisory environment and unethical practices. I do not have any hate for this business; in fact I hope it blossoms and changes for the better. It starts with the employees and the conduct of the system.

If it’s not Target’s responsibility to care for its customers and its community, it should not be part of its plan (see links). If my account were working correctly, I would have been able to message customer service from my account, but it “has been disabled”…hence this shenanigans. I wish for this error to be rectified and my payment processed/my automatic payments to be corrected. That is not asking for a unicorn.

It is within my rights to ask for investigation as to what went wrong on their end. I made sure I had money available in the bank, and if need be, I am prepared to send a banking statement showing funds were available to them. Is that sufficient for you? Also, I may be able to get something from my bank stating that there was no attempt to draw funds from my account.

I think that’s more than fair. Who wants to fight this hard to make a payment?!

To Target: I do hope we can kindly look into this, as requested, and resolve this matter. I do appreciate your time and assistance.

Mel C Ojh
reply icon Replying to comment of Guest-2688817

Hello Horrible Target Employee/Representative… This is exactly what I’m saying. I have PROOF of setting up my payments, thank you very much.

It is very much their responsibility to uphold their portion of our arrangement. Not once have I received a failed transaction attempt for lack of funds.

So what’s your answer to that? I’m sure your reply will be lacking any form of humility or customer service…I’d fire you in a heartbeat.

Guest

Great! So you got in touch with them. So mark/edit your post resolved and another update thanking PC.

Guest

Congratulations! I am glad things worked out.

View more comments (9)
Resolved
Vinicius V Vva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Received wrong product (Samsung instead of iPad) and treated with disrespect

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 08, 2025

Company fixed the issue and I have been provided with product replacement. Open the product box in front of them.

Original review updated Jun 18, 2025
My sister bought a sealed iPad from the Target store in Eatontown, NJ, and paid in cash. When we opened the box at home, it contained a Samsung tablet inside, clearly not the product we purchased.
We returned to the store with the receipt, the box, and the Samsung tablet, expecting help.

Instead, we were laughed at by the staff, accused of trying to scam them, and told nothing could be done.
We were calm, respectful, and had all the proof in hand, including photos. It was humiliating and unprofessional.
Weve filed complaints with the BBB and New Jersey Consumer Affairs.

Now were sharing this publicly to warn other customers and hold Target accountable. We are still requesting a full refund or the correct iPad.
View full review
Loss:
$300
Cons:
  • Accused honest customer of fraud
  • Staff was disrespectful

Preferred solution: Full refund

User's recommendation: Open electronics while still inside the store. Always double check the contents — and be careful when buying with cash. Target did not stand by their product or treat us with basic respect.

7 comments
Vinicius V Vva
reply icon Replying to comment of Guest-2709004

Thank you both for the input. Yes, we’ve already confirmed the serial number on the box directly with Apple.

It shows that the iPad tied to that serial number was activated in May 2025 — before we even purchased it. That proves the iPad was never in our possession, and the box was tampered with or swapped before we got it. We brought the receipt, the sealed box, and the Samsung tablet back to the store, but were refused any help and treated with disrespect.

We’ve filed official complaints with the BBB, New Jersey Consumer Affairs, and now we’re escalating this to Target corporate leadership and media if necessary. Appreciate the support — we’re not letting this go unanswered.

Zachary P Mev

It comes to a time when you have to tape yourself opening packages when ordering online to provide proof.. They only reason they accused you of doing wrong is they probably would have done the same. They meaning the Target employees.

Guest

Contact the police. There is a sticker on the box that contains the serial number.

You can call Apple and they can trace where it went to be sold. Also, I don’t know what all happened but you did not return the item sealed.

Guest
reply icon Replying to comment of Guest-2708868

They also can tell if it has been activated.

Vinicius V Vva
reply icon Replying to comment of Guest-2708868

Thank you both for the input. Yes, we’ve already confirmed the serial number on the box directly with Apple.

It shows that the iPad tied to that serial number was activated in May 2025 — before we even purchased it. That proves the iPad was never in our possession, and the box was tampered with or swapped before we got it. We brought the receipt, the sealed box, and the Samsung tablet back to the store, but were refused any help and treated with disrespect.

We’ve filed official complaints with the BBB, New Jersey Consumer Affairs, and now we’re escalating this to Target corporate leadership and media if necessary. Appreciate the support — we’re not letting this go unanswered.

Zachary P Mev
reply icon Replying to comment of Guest-2708868

They would have to open the item to see what was inside.

Guest
reply icon Replying to comment of Zachary P Mev

Apparently you are able to purchase materials to seal an Apple box to make it look like the factory seal. Fraudsters are using this to return Apple Boses with used product inside. Contact your credit card company with the proof it was activated before you made the purchase and dispute the charges.

View more comments (6)
Nick G_7928

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STUPID OVERLY RESTRICTIVE return/refund policies on certain items! Won't let me exchange an item I bought online unless I bring it in person to store - NO WAY TO GET THERE - SUPER FAR AWAY!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items! Won't let me...
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items!... - Image 2
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items!... - Image 3
Target - STUPID OVERLY RESTRICTIVE return/refund policies on certain items!... - Image 4
Contains 1 confidential file for company representatives

I bought a new, all-digital, PlayStation 5 from Target.com around black Friday. After getting it (which by the way, it came in nothing other than the product box, inside of a fairly large shipping box, zero packing paper/ packing peanuts, bubble wrap etc, so plenty of space for it to bounce around and potentially have gotten damaged in transit), over the next few weeks, this being the first PlayStation product I've had in a long time, it wasn't until after getting it and trying to buy a digital game to download onto my all-digital console, that I then found out that all PS5 digital games can ONLY be bought from the PlayStation store, where they are often much more expensive than the disc version of the same exact game.

Because of this, I reached out recently on like 12/26 or 12/27 to talk with target customer support via chat support. I reached out because I wanted to exchange the product for the disc version of the PS5 and just pay the difference as the disc version is a little more expensive, or just do a return/ refund altogether. I found out during the chat, that apparently, this particular product can ONLY be returned in person, that there is no mail-in return option, which I didn't know but the chat support rep said that it says it on the product page and it's on their "return policy". I explained that I didn't know/see that, and I DON'T DRIVE, and that the nearest Target store to where I live is about an hour and a half away, at least, and I HAVE NO WAY TO GET THERE to return it in person.

Anyway, they still gave me the customer support phone number and suggested it would still be worth calling as maybe they could do something since they can "do more" than chat support can. So I called phone support on (Sat. 12/28/24) and spoke with someone named Geo, who I explained and referenced that chat convo to, she reiterated what the chat person said and there was nothing she could do, so she said she was going to escalate me to their "Senior Specialist", once I got him, "Benjamin", he was zero help, sounded like he really didn't care (going "mmmhhmm" at multiple points type stuff - he couldn't care less), and reiterated that its "policy" and the only way to exchange or return this product would be in person to a Target store. I filed a Better Business Bureau complaint against them where they also referenced their "policy" again, and said that they "consider the matter closed".

Below was my response to them in the BBB complaint, they won't care though, they're a giant multi-million, if not BILLION dollar company who couldn't care less about a few thousand unhappy customers here or there (based of they're measley 1.5 or so star rating on here out of like a 3,500 or more reviews).

My BBB response, to their response, to my compliant:

I think it is highly unfair and unreasonable to expect someone who does not have a car or drivers license to somehow get to a store that is over and hour and a half away, somehow return a product that could just as well, and SHOULD BE ABLE TO, be mailed, simply because the business has a "policy" about it.

These days businesses, doctors offices, agencies etc, seem to be ALL ABOUT their policies, as if having a "policy" about something is the END ALL BE ALL.

I understand that Target is not willing to do anything about this and considers the matter closed so I'll just have to deal with that, I will however be additionally filing a compliant with the FTC, just for good measure, as this is unfair business practices, and I want Target to know I will NOT be buying ANYTHING from them in the future!

This is a stupid and UNREASONABLE policy!

I also want it on the record that on their response saying that this item has 30 DAYS to be returned is incorrect as I was told when I initially contacted customer support that it had until sometime in late January 2025 to be returned or exchanged.

Either way, I wot be be able to and do not accept their response as satisfactory because it does not resolve the issue, it simply dismisses it.

Additionally, I never received an email with a transcript of the initial contact I had with Target Chat support.

Target is one of these big corporations that doesn't seem to care about being the LEAST BIT flexible with the people that GIVE BUSINESS to their company, and finding a way to accommodate someone who doesn't have the means to, for example, travel over 60 MILES JUST TO RETURN SOMETHING TO A STORE IN PERSON because that is the nearest one, and who is also disabled.

Poor business practices, poor customer service, and overly restrictive and STUPID POLICIES on their part. I'll be sure to buy elsewhere in the future and to let friends and family know to avoid buying from them due to stuff like this.

View full review
Pros:
  • Convenient
Cons:
  • Unreasonable overly restricitve policies
  • Disregard for customer circumstances
  • Unhelpful customer service and escalation staff

Preferred solution: For them to allow/ find a way for me to mail it in for exchange and get the disc console at the Black Friday then listed price. Or allow a mail in return. They should pay for the shipping in either case. Amend this policy to be more flexible!

User's recommendation: STEER CLEAR and be SUPER SURE to read return policy on the item page IF BUYING ANYTHING OFF THEIR WEBSITE!!

8 comments
Guest

You need to leave “I don’t drive” out of the complaint. That has no relevance here.

What does is your stupidity and illogical interpretation of return policies. All aspects of our life have policies and procedures for what we do.

Retail, banking, utilities, employment, travel etc. If you choose not to read and educate yourself, especially since you rely on delivery, then you will encounter more instances like this one.

Guest
reply icon Replying to comment of Nick G_7928

It's because you're incredibly entitled. You choose the digital only system with no research on how you would be sourcing games to it. Keep blaming others for your own incompetence slub boy.

Nick G_7928
reply icon Replying to comment of Guest-2635146

"your a human slug" -- how's that? because I left an extremely negative review?...

like literally THOSUANDS OF PEOPLE HAVE before me about any number of companies... Why are you so upset over someone else's review? Do YOU own or are some board of directors person @ Target?

Otherwise I cant possibly see you personally carrying this much about a review about a company... this isn't my review of you, whoever you are (you literally don't even know me), its a review of a company.

Guest

You should've thought about that before you purchased the item. It's not their fault you're a human slug that never leaves the home. The entitled attitude you have deserves to get no help.

Chao Pne
reply icon Replying to comment of Guest-2635169

If this child spent time reading the fine print instead of playing games this would not be an issue.

Guest

Yep, you should always read the return policy.

Chao Pne
reply icon Replying to comment of Nick G_7928

No you DO NOT GET YOUR MISTAKE. If you did, you would not be blaming them.

Also, GROW UP CHILD. Just because a person tells you that you are wrong does not mean that they work for the company. You can get to a Target store if you think of other ways. If your parents allow you, you can take public transportation.

You can even ask them to take you there. What they really need to do is ground you for lying and claiming that person worked there.

Nick G_7928
reply icon Replying to comment of Guest-2635256

I've never once before came across a company that shipped something TO you, but wouldn't allow mailing it back, Amazon, Best Buy, Walmart, whichever. I get my mistake not having made a specific point of checking that section, but its because its literally never been an issue before. And I mention the driving because if I did, that - the distance, wouldn't really matter as much either.

View more comments (7)
Lorna M Okm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Accused if theft by manger of 2.99 soap

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am writing to express my deep disappointment and concern regarding a disturbing incident I experienced at one of your store locations.

While using the self-checkout, a tall Latino manager stood over my shoulder in an intimidating manner. It was clear he was upset that I had not gone to a staffed register.

While I was still in the process of scanning my items, he abruptly demanded to see my receipt and accused me of not scanning all of my itemssolely based on his judgment that my total of $37.68 seemed too low.

This accusation was not only false, but deeply insulting. I cooperated immediately, took out all of my items, and he was able to confirm that nothing was missing. Despite this, the damage was done.

His behavior was not only inappropriate, but it also reflected a racial bias that made me feel profiled and disrespected.

Ive been a loyal Target shopper, but after this experience, I can no longer support a store that permits this kind of treatment toward customers. I hope this matter is taken seriously and addressed appropriately, not only for my sake, but for every customer who expects to be treated with dignity when they walk into your stores.

View full review

User's recommendation: Be careful dont shop here

4 comments
Guest

You're very dramatic. I've shopped at Target for years and never had an issue.

I'm sure you skip scanned a few items over the years, just be honest with yourself. You'll do them a favor by shopping elsewhere.

Guest

Why does your title mention soap at $2.99 then your post doesn’t address it?

Guest

What's the deal with the soap? It's in the title but then there is nothing about it in the body of your complaint. I feel there is something you missed telling us about some soap.

Guest

If the manager was standing over your shoulder and you were still in the process of scanning your items, what receipt did he (standing right over your shoulder) see print that he asked to inspect? Why did this manager (standing intimidatingly right over your shoulder) need to check this receipt that somehow printed (while you were in the process of still scanning items) if this manager (standing right over your shoulder) saw you scan each item?

Do you see how ridiculous your fairy tale sounds? Karma needs to subject you to true bias, multiple times, so you understand the term.

View more comments (3)
MinhTuan P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request for Clarification Regarding Charges to My Credit Card

Target - Request for Clarification Regarding Charges to My Credit Card

Dear Target Customer Service,

I hope this message finds you well.

On April 6, 2025, I made a purchase with the order number #912002****10587. As part of the transaction, I received a $30 gift card credited to my account in the Target app.

However, upon reviewing my credit card statement, I noticed a $30 charge from Target on the same day, April 6, 2025. I would like to understand the reason for this charge. If the $30 gift card was a promotional gift, but I was charged $30 on my card at the same time, it seems as though I essentially paid for my own gift card. In that case, I would appreciate clarification on what was actually gifted to me by Target.

Additionally, after reviewing my previous transactions with Target, I discovered a few other unexpected charges, which I have listed below:

April 6, 2025: $30

March 29, 2025: $10

January 28, 2025: $10

December 15, 2024: $15

I kindly ask for your assistance in reviewing these charges and clarifying their nature. I believe this matter deserves a fair resolution, and I would appreciate your help in ensuring that.

I look forward to your response.

Thank you for your time and attention.

View full review
Loss:
$65

Preferred solution: Full refund

User's recommendation: Check your card carefully when you try to make a purchase to get a gift card

Carmel B Bzo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newington, Connecticut

Target What Are You Doing To Your Brand??

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

This email is directed mainly to Corporate. I just came from the Target in Newington, CT and I am so angry and disappointed.

I have been a long time customer and Target card holder, and I just had one of the worst customer service experiences Ive ever had (anywhere) there. I have been sick and have just started to feel better. I decided to venture out on a cold winter night for what I hoped would be an enjoyable couple of hours shopping. When it was time for me to check out with my cart full of numerous items, the single line was very long.

As I slowly moved up, three lines formed. There were two self-checkout lanes open for the entire store, and one cashier-assisted lane, which I joined. There were only two customers ahead of me in this lane. Something happened during the active customers transaction, and the cash register locked, with a requirement that the manager come to unlock it.

The young male cashier got on the store radio and requested that the store manager Jessica come to help. We all stood there for five, then ten, then fifteen, then twenty minutes. The cashier continued to ask for help during this time. Finally a second cashier-assisted lane opened up next to us, and the people in front of me and I moved to it.

In the meantime, the embarrassed young cashier and the frustrated female customer (who had just had a baby and came to Target to get out of her house and relax for a few minutes,) continued to stand there and wait for the manager Jessica to come and free up the register so they could complete the transaction. By the time I completed checking out my large order, in the alternate lane, a full half hour had gone by. There were two customers in front of me when I began, and the couple in front of me only had one item. This customer service experience is completely unacceptable to me.

When the only manager in the store (Jessica) finally emerged, and I asked her how she could have left us standing there waiting for that long, she told me she was alone and was finishing on-line orders. I was flabbergasted at this response. She told me that they are required to complete their on-line orders within a certain time frame that is tracked. I explained to her that we were paying customers who left home to come into the store, and in my opinion we should be a priority over an online customer who is sitting in the comfort of their home pushing buttons to order.

Honestly I cant even blame the workers out on the floor for this poor experience. Customers all around me were shaking their heads and saying the lines are always bad at Target now. It is clear that Corporate has decided to focus on the online experience, to the detriment of the in-store customer experience. My response to that is, then please dont even bother with the brick and mortars anymore.

I left your store feeling completely disrespected by what is an obvious decision to de-prioritize the real life customer experience. I remember when there were plenty of people available to assist when I needed help or it was time to cash out at Target. Now all I see is a store that is abusing its workers by leaving them short-staffed-trying to deal with problems with insufficient resources, and management that has clearly been taught to prioritize the online customer over the in-person. You spend millions of dollars on marketing and advertising, but what people will remember is how they were treated when they made the effort to visit your store.

There were at least three sets of customers who felt like their time and money meant nothing to Target tonight, the two in front of me and myself. Sadly, none of us will be returning any time soon.

Carmel Bennett

View full review

Preferred solution: To be heard, and taken seriously.

4 comments
Mykayla Jwq
reply icon Replying to comment of Guest-2641502

Children like that customer have entitlement issues. They think they are more important than others.

Guest

You remind me of a customer that cussed me out when I was 16 and working at a restaurant. Nasty woman calls in demanding to speak to the manager.

I put her on hold and let the manager know, through hand gestures, they had a call. The manager was not able to immediately get to the call because they were already on a call. When I tried to tell the person holding they would be right with them, they unleashed a flurry of profanities, equal in number to their I.Q.

and started screaming how important they were because they were a customer. Well, the person the manager was on the phone with was also a customer and they had called first.

Mykayla Jwq
reply icon Replying to comment of Guest-2642105

Little kid, they are NOT going to shut down the walk in section. People still shop in person. Just because you are unhappy, does not mean they have to inconvenience other customers you entitled brat.

Guest

I agree. If Target wants to prioritize on-line shopping they should close their stores to walk in customers.

I get tired of having to try to shop around the carts they use to pull orders. Their employee pulling orders don't look for shoppers as the come rushing out of aisles with those carts and can just plain be rude as well. A solution might be to pull on-line orders at night for pick up the next day. Having spent a career in retail sales I don't understand why they want to prioritize this type of shopping.

They have the added expense of having to pay an employee to pick customers products and then loose the potential impulse purchases the customer would make if they were walking the aisles of the store. If they feel on-line sales are so important, restrict them to delivery or shipping and make them out of a warehouse rather than a store.

View more comments (3)
Resolved
Linda B Mrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Ramon, California

Resolved: I am filing a wage theft claim against Target on behalf of a client.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My name is Linda Blackwell, Esq. I am filing a wage theft claim against Target on behalf of a client, Lodge Williams.

Mr. Williams receives his wages through EFT. He never received his final payment from Target.

He has contacted Target several times, and no one will return his calls or emails.

I would like to speak with someone from your legal department to resolve this matter. Thank you.

Linda Blackwell, Esq.

Dalin.B@***.net

925.789.2020

View full review
9 comments
Guest

Why doesn't your client file a wage theft claim with the California Labor Board? Why are you posting about this on a public consumer forum that has no direct relationship to Target?

Guest
reply icon Replying to comment of Guest-2690471

As I suspected, as soon as a lawyer got involved, the matter resolved quickly. Posting on public site to get Target's attention, and because when I tried to contact them, I was unable to.

Guest

I’d be interested in you posting a pic of that filing.

Guest
reply icon Replying to comment of Guest-2690234

The filing would be standard form from the California Dept. of Industrial Relations' website.

Guest
reply icon Replying to comment of Guest-2690294

Not the form. A pic of what you filed.

Guest

Are you currently practicing law in California with a license designated as active? Yes or no.

Guest
reply icon Replying to comment of Guest-2690078

I'm surprised to learn I'm listed as inactive. I did request to be put on inactive list in January 2025. The instructions said my status would change in the following year of the request date.

Guest

It seems that any lawyer worth their salt would know they are better off contacting Target directly rather than posting on an independent complaint site.

Guest
reply icon Replying to comment of Guest-2682739

I did contact them directly. They gave me the run around.

View more comments (8)
Oshae Yro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queensbury, New York

Package issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No one answered was on hold to long. I will never order on line again. My package keeps saying out for delivery but I dont have it.

View full review
2 comments
Allysa Lqf
reply icon Replying to comment of Guest-2712814

Exactly

Guest

"I will never order on line again", you solved your problem.

View more comments (1)
Linsay Deq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fargo, North Dakota

I usually love Target but more than once now I’ve purchased a gift card and didn’t receive it. This is beyond frustrating and when I contact customer service, they give me the runaround and I end up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I usually love Target, but more than once now I've purchased a gift card and didn't receive it. This is beyond frustrating, and when I contact customer service, they give me the runaround, and I end up waiting even longer.

Customer service gives me the runaround.

To fix this, I believe I should get a refund and another free card. It's ridiculous and not what I expected from Target.

View full review

User's recommendation: Don’t think the cars is coming within 4 hours as claimed. Best to buy it in person

Bj sandy T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contact me now plz

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Waiting for a call

Read your notes

I've called so many times

This is ridiculous and unheard of for Target stores

View full review
Loss:
$47
Cons:
  • Many

Preferred solution: Full refund

Jasmin Bjo
map-marker Hammond, Indiana

Debit card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Received a letter about the policy but did not receive the card. Agent ordered a new card and canceled the old card

View full review
1 comment
Guest

So why are you posting here? There is nothing to complain about, they did their job.

Anonymous
map-marker Tulsa, Oklahoma

Help others

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went online to order to order 3 items totalling $52. Applied for Target card, was approved and they used it as payment for the order.

Great so far.

Two hours later, on my way to retrieve the order, they email and say, "Sorry, order cancelled. Couldn't verify payment."

...?

You couldn't verify your own Target card?!

Further, you couldn't have told me this two hours prior so I didn't waste time and gas?

This does not bode well for having a Target account. Will cancel card immediately when it arrives.

View full review

User's recommendation: Don't apply for Target card

Mary-Maggymaryy M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cucamonga, California

Job Application

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I recently submitted a job application and I wanted to ensure that you had received it and are able to look over it. Thank you!

View full review

User's recommendation: I think the company overall is really good. I've just had some minor issues with job application.

Sheila D Mmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Joseph, Missouri

Rude employee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had trouble with the gift card, and I was doing self-checkout. The girl said that I didn't have anything on them.

I had one with 40 cents and another one with 25.00. I have had her before; she thinks she owns Target. She is medium-built and Hispanic.

I have 35 years of retail experience, and if I ever talked to a customer this way, I wouldn't have a job. I have told a manager before about her, but nothing was ever done.

View full review
Loss:
$25
Cons:
  • Rude employees

Preferred solution: Apology

1 comment
Mykayla Jwq

You may be 35 but you are the one acting like a child. The lady, was NOT rude to you.

Telling you something that you do not want to hear is NOT the same as rude.

GROW UP. Of you think that telling a customer something that they do not want to hear is rude, you would have been fired within the first year.

Halle L Tko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To sell a certain milk rebel milk

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi, I have Prader-Willi syndrome. I was wondering if you can sell Rebel Milk because I cannot have regular milk, but I'm not a fan of almond milk. I love Rebel Milk.

View full review

Preferred solution: You guys to make for rebel company to sell there milk

User's recommendation: Email this company If you want target to sell things that you like

About

Related Companies

Shipt, Target Photo

Summary

Target is a large chain of discount stores. The company was founded by George Dayton in June 1902. Its headquarters is based in Minneapolis, Minnesota, United States. Target offers a broad range of products under the following categories: Furniture, Electronics, Video Games, Household Essentials, Beauty, and many more. The company also specializes in apparel, footwear, accessories, and toys. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal, UnionPay, and JCB options. The company accepts returns for a full refund or exchange. There are more than 1800 Target stores in the United States. The company has 2 subsidiaries: Financial and Retail Services and Target Sourcing Services.

Target reviews and complaints

Target is ranked 93 out of 1150 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressVISAMasterCardPayPalDiscover

Target FAQs

Winnie Murugi
PissedConsumer Reporter

Target FAQs

According to the company’s Help Page, you are only allowed to cancel an order if it hasn’t been processed for shipping yet. In order to have it done, you should do the following:

1. Visit the Target website or app and sign into your account.
2. Go to "Orders" in the account settings.
3. Pick the order you want to cancel.
4. Click on "Cancel items" to continue with the cancellation.
5. Confirm the cancellation. You will get a confirmation email if it goes through.

As per the official website, www.target.com, Target usually keeps pick-up orders for 7 days. If you don’t collect your order in that time, it will be canceled, and you will get a refund. Target might also send you a reminder email, and sometimes you can extend the hold for an extra day or two using your Target account or app.

The company has the following Target return policy:

- In-Store: Take the item and your order confirmation to Guest Services at any Target store.
- By Mail: Sign in to your account, locate your order, print a return label, and send the package back.
- Through the Target App: Start the return process via the app.

You can return most items within 90 days. Refunds usually take 1-3 business days to process after the return.

According to the Help Center on the official website, www.target.com, to close your Target account, you should follow these steps:

1. To delete your account, you should contact Target customer support. You can do this through their Help Page or by calling 800-591-3869.
2. When you reach out to support, have your account information ready, including your email address and any other details they might ask for.
3. Once you send your request, it may take some time for Target to process the deletion. You will get a confirmation when your account is fully closed.

To track a Target order, including those made with a Target gift card, do the following:

1. Go to the Target website at www.target.com or app and sign in to your account.
2. Look for the "Orders" section in your account settings.
3. Locate the order you wish to track and click on it to see the tracking information.
4. You will see the current status and tracking number, which you can click for live updates from the shipping company.

Target hours can differ by location, but generally, most stores close at 10:00 p.m. from Monday to Saturday and at either 8:00 p.m. or 9:00 p.m. on Sundays.

Target is part of Target Corporation, which is a publicly-traded company listed on the New York Stock Exchange with the ticker TGT. The ownership belongs to its shareholders, including big investors, mutual funds, and individual investors. Key institutional shareholders are firms like Vanguard Group and BlackRock, according to the Target website, www.target.com.

The Target headquarters is located at Target Brands, Inc., 1000 Nicollet Mall, Minneapolis, Minnesota 55403, United States.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article