I just recieved the firepit table I'd ordered last week from Target.com.The box was clearly damaged in shipping and, after opening, we found the product (particularly the marble table top) was badly cracked in numerous places (photo just just one).
I first wasted nearly an hour of my Saturday "chatting" online with Carl in customer service, who was polite but unable to help me in any way other than offering to have me return the 150lb product myself to a local store (!) and shipping me a new one using the same poor quality delivery service that damaged the first one. I then wasted another 45 minutes on the phone with a "supervisor" who had no more autonomy than the first employee and quite a bit more snarky attitude. I shop at Target almost weekly and paid $565 for this fire pit, so I expected to be treated like a valued customer. The response I got was just short of "sorry we can't really help you".
A refund or replacement (at great inconvenience to me--and with same shipping company) is all they will offer. I am so disappointed in Target, and won't be ordering anything from their online store again. They use this delivery company for all large items, so buyer beware!! Don't order any large items or furniture from Target.
If they arrive broken, you can expect the same indifferent "so sorry for your inconvenience" but no meaningful willingness to make things right. Shame on you Target.
You charge high-end store prices, but use the lowest cost shipper.I'll take my business elsewhere in the future.
More Review Details
|Layout of Store|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Diversity of Products or Services|
- Reason of review:
- Damaged or defective
- Product or service
- Savannah Gas Fire Table
- Review category
- Furniture and Decor
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