I tried exchanging duplicate items I received from my bridal registry and was denied. I NEVER asked for cash, but for store credit.
Their policy of exchanging the item for one in the same department is a lie, as well, as they would not allow me to do so.
After reading so many negative comments, I think something needs to be done. We are being treated as thieves, when Target is the one who is the fraud! I would suggest reporting them to the Better Business Bureau as I did.
It is not fair and should not be accepted! We are paying customers and should not be denied credit. I completely understand the policy in not providing a cash refund, but if we are not allowed to exchange defective, or duplicate items, and had no control in the gift receipt process, how are we accountable.
They are basically stealing our money!