I have had multiple issues with target customer care in the last week. I purchased 3 sets of chairs online equaling 333.81, i had 100.00 worth of gift cards.
I used those gift cards towards my bill and it was 233.81. After the purchase was reviewed i looked on my Fifth third account and they dounle charged my account. I called them and they said that it wasnt their fault and that it was my banks fault. I called my bank in the morning and they said that it was for sure Target's fault but bc they were done within a second of each other she would just issue back me a refund.
So a few days have passed and my chairs finally arrived, as im opening my chairs i get a notification on my phone telling me there has been suspicious activity on my account. I go on my account and there is 3 seperate charges from Target. Two 25.00 transactions and one 50.00. I called Target and the first person said that you have to pay a fee to use Target gift cards...
which literally makes no sense as to why you would have to pay 100% in charges for the amount of your gift card. I asked to speak to a manager because he obviously didnt know what he was talking about. I spoke to Ricardo and he said that there was a glitch in the system at the time i was trying to make my transaction and that the gift cards didnt go through and that he would issue me a refund for 122.00. 100.00 for the amount taken out of my account for the gift cards and 22.00 because i had to pay 11.00 in overdraft fees for how many times they overdrafted my account.
So it was a Friday when i called so i figured i'd give it till tuesday for it to come through. It never came in my account, so i called Target AGAIN. Talking to a woman named Stephanie and she told me Ricardo hadn't processed my dispute fully and was going to push this issue higher up and it would take 2-3 business days for that to come through. Still i have not recieved the refund, so i call Target again for the probably 5th time today.
I speak to someone who says im now only getting 33.05 back on to my debit card because i used the gift cards.
I have been a very loyal shopper to Target and have purchsed multiple things. I can honestly say tomorrow I will be canceling my Target Red card and will never shop there again.
Product or Service Mentioned: Target Gift Card.
Reason of review: Problems with payment.