I purchased a kitchen aid mixer that can only be ordered online. I wanted the cranberry color specifically which is why I chose online ordering.
I received my mixer about 5 days later and they had sent me a white one. No phone call to ask if id like a different color if they happened to no longer have the color I ordered. I call the store and they tell me to call the target online phone number so I sit on hold forever waiting for someone to assist me. Finally someone picks up who barely speaks English so I ask to speak with a supervisor!
By this point I'm pretty aggravated because I'm wasting my day dealing with an problem they had caused. The supervisor comes on the phone who also barely can speak English! I explain my situation and she says "We will have to send a form to have this investigated. You will need to call back in a week and see if we know why they sent the wrong color." Wrong!
It is a week before Christmas and I want the mixer I ordered before Christmas!! I ended up hanging up on this rude lady and I call the store. I get a nice gentleman (the GM) who tells me he will refund my money onto a gift card so I can order another mixer.
Instead of ordering cranberry color which I truly wanted I decided to settle with silver in the hopes I actually get the right color! The online order people need to get it together, this is ridiculous!!!!
Product or Service Mentioned: Target Gift Card.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of communication, Lack of knowledge.