Target - Received a broken dresser that was 100 lbs and they would not pick up. I had to drop it off at UPS or USPS.
I need to make you aware of what horrible service I received in trying to return my order. After waiting on hold for over 20 minutes, a "supervisor" named Sang who I could tell was reading from a script (and rather poorly) at that.
I am trying to return a dresser I purchased for my child's room that weighed 100 lbs. Instead of taking it to UPS or USPS, I was requesting to get it picked up from my home. She informed me that it didn't qualify because pick up orders had to be over 100lbs to qualify. So- I am responsible for taking a 100 lb dresser back to UPS or USPS by myself?
Please tell me how that is possible when I also will have 3 kids with me (5 and under)? I would almost understand if I just didn't like the item, but the item was DAMAGED! There was a crack down the side of the entire piece.
Please advise because as Sang informed me, I couldn't speak to anyone above her because she was a supervisor and it pretty much ended there. She did offer me a 5% discount for my trouble which at this point is insulting.
Monetary Loss: $200.