Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Purchased a new air mattress by the time I got to the checkout, nobody had any idea of the insurance policy for those items. I finally called the customer service line and spoke with a young lady who said that that was true and "I will take care of the problem, we (Target) insure our air mattresses." To make a long story short, she told me that she is transferring me to a "supervisor" who had no idea of what I was talking about.

The issue is this, the particular employee (customer service) was more interested in me giving a favorable survey of her service than anything and when I tried to reach her again, I could never get her. Oh and by the way, when I explained to one of the "customer service" agents, I guess she didn't want to here my problem and just flat out hung up on me.

To say the least, Target's customer service (and of course, this is not every single agent) is TERRIBLE and the in-store employees are not much better. That's really bad, because I really liked Target up until this point.

Product or Service Mentioned: Target Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

I liked: Merchandise i purchased, Product.

I didn't like: Lousy checkout experience, Staff or customer service.

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I'm thinking what the OP is talking about a warranty, and if one existed it would be through the manufacturer of the mattress.

Target customer service has nothing to do with this. So I do not know why the OP posted a complaint regarding them in the first place.

to snugglegirl05 #1147022

that the OP instead of what the OP



Exactly what do you mean by insurance policy regarding your air mattress?

Do you mean warranty instead of insurance policy?

I can understand any employee not understanding what you mean by insurance policy if what you mean is warranty instead, but you refer to it as insurance policy. Did you explain exactly what you meant by insurance policy regarding your air mattress?

When I think of insurance policy I think of health insurance, life insurance, renters insurance, car insurance...

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