Target - Products on shelves that were not "available" to be purchased...and lack of customer service.
Update by user Sep 30, 2014
I am horrified at the comment that someone made, claiming to be me. I wrote this comment about target hoping to let people know about their lack of customer service.
I am extremely upset that someone would write nasty things about my husband & son. I'm sure someone thought they were being funny, I did not find it to be funny...
Original review posted by user Sep 30, 2014
My husband and son went to our local Target (Methuen, MA) to buy an action figure my son had wanted. After finding the figure, they walked around the electronics department to look at new video games that were available.
While looking, they noticed that the new Skylanders game starter pack was on the shelves...they were VERY surprised, as the game is not set to be released until next week. They know this because my son has been (very) anxiously awaiting its release. My husband asked the associate in the electronics department why the game was on the shelves already. He was told that the store had "special permission" to sell the game a week early...this never happens.
My husband asked quite a few times if the associate was sure about this...each time getting the same, oh yeah we can sell it answer.
After my husband & son left the store with the action figure, my husband decided it would be a great treat for my son if they went back in, returned the figure and bought the video game. They went to the "Customer Service" desk & started the return process, but when the associate doing the return attempted to scan the video game set in, the register denied the sale. She tried numerous times, then had to get a manager.
The manager told her that the game could not be sold until next week. My son was devastated, and started to cry (he is only 6). The manager looked at my husband shrugged & told him he was out of luck until next week. My husband told him how he was assured the game was for sale...the manager again shrugged & went to the electronics department to get the associate to remove the games from the shelves.
Needless to say, my husband just returned the figure & left the store. He then went a few miles out of the way to buy the figure at Toys R Us. Target has lost another customer, all because of poor customer service.
The fact that the electronics department associate was mistaken about the game being for sale early was not the issue...it was the manager's complete lack of customer service. Shrugging your shoulders & walking away from a customer (who managed to stay calm through the entire interaction) was ridiculous.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.