I recently received an automated phone call from Target to let me know a wicker trunk I purchased with my Red Card had been recalled due to strangulation risks. The phone message instructed me to take the trunk back to any Target store for a full refund.
I took it to my local Target on Cosumnes River Rd in Sacramento, Ca this afternoon expecting it to be a straightforward transaction. I explained to the associate the item was recalled and I was instructed to bring it to the store for a full refund. She had no idea what items had recently been recalled and my husband eventually had to bring the list of recalled items on his phone to show her. She then said we would only get $19.98 back for a trunk we had paid $55.98 for a few months prior.
I asked to speak to a supervisor who called a customer service line for associates, and was told she could only give me $33.13 back and there was nothing else she could do, even though she was the manager. This entire process took over 1 hour and was NEVER resolved. I am not going to accept less than what I paid for the trunk since it is a defective item.
I find it hard to believe that the manager was unable to resolve this situation and do what is right for the customer. I am beyond disappointed and frustrated with Target's customer service, and question whether I will continue to shop at Target in the future.