I placed an order online and got an email that one of the items wasn't available, and that I can try another store or cancel the item, which I chose to do.In the email, it said that the remaining items would ship for free.
Then I got an email asking me to update my address and when I tried to do so the website froze, so I decided to chat with an online rep. The rep said she would enter address for me and then reassured me the other two items would ship free(even though the total was under $25). Please note I originally was going to pick items up at store. So I went in to track status of order and it showed that they were ready for pick up, not shipped.
So once again I spoke with a customer service rep and they told me that I would have to pick them up. Then I got an email saying I had one more day to pick up before order would be cancelled, so I called the store and asked them if they could hold items til the next day, when I would be able to pick up and they said they would.
The next day I get an email saying the order was cancelled!WTF??!!!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Deal on the items i was purchasing.
I didn't like: Inaccessibility of management, That i was not able to email them regarding this issue.