I purchased a pair of drapes for my daughters college apt. We misplaced the receipt and found it after 90 days.
The color we purchased did not match the furnishings. I went back to Target after finally finding the receipt to see if they still had the drapes. They did have the color we needed and the color we had previously purchased. They had not been on sale and were still the same price that I had purchased them for.
I asked to exchange them for a different color and they could not because it had been 90 days. I did not see on the receipt anywhere that it could not be exchanged if they had the same item at the same price. They said I could purchase the color I needed, but that I would also have to keep the others because they could not take them back as an exchange.
This makes no sense as far as customer service goes. Why, when they have the same exact item at the same exact price and my receipt shows I purchased it there, could they simply not do an even exchange.
I realize that I am just a little person who happens to have spent thousands upon thousands of dollars in there stores in several cities and they are so big that they do not have to be concerned about my piddly little $60.00 purchase of drapes, but I still think customer service is important. As a small business owner of retail stores, if someone brings something back to our store with the tags still on, receipt or no receipt and we still have the item in stock, we will gladly exchange it. That is called customer service!! We are small so we are very concerned about returning customers.
On the day that this happened, I had about $300.00 worth of merchandise in my basket which I left with the manager.I will not shop here any more and will discourage my family not to as well. As a longtime shopper of Target, I was shocked that $60.00 dollars worth of drapery was worth losing a customer. YOU HAVE THE MERCHANDISE IN STOCK AT THE SAME PRICE!!!!! Go figure.
Just made me realize that they do not want my business. Fine.
After thinking about it, I will search out the little stores who strive on customer service.