Occurred at 7 pm CST on 11/16/2017 vi 1-800 number This should really be 0 stars. This was one of the most horrible online experiences I have ever had!
I ordered these shoes and paid extra for premium shipment for a special event my daughter is participating in on this weekend. I received the wrong shoe today. I was not very happy but I understand that we are human and make errors. I spoke first with a person in another country.
His English was not that good but I was patient. He told me I would have to send the shoe back before they could ship another. I then ask to speak with his boss. I spoke with Jasmine who seemed pleasant.
She put me on hold for 3 times and told me they only offer express shipping which I would not get until Monday! That was not acceptable for an error that was target's fault. I ask to speak with her boss. I spoke with Jason from target.com who appeared to be rushed.
Jason put me on hold several times and said that the only option was express and that he could not guarantee that it would be here on the weekend. I told Jason that this was not acceptable for an error on their part and told him I would not hang up until it was resolved. He put me on hold again and came back and said that there were other customers. I told him I would not hang up and wanted to speak with his boss.
He said no one was available and would not be available for 24-48 hours. I told Jason again that I would not hang up and he said that there were other customers and to have a goodnight as he hung up the phone in my face! I felt humiliated and upset! This was the worse customer service that I have ever experienced especially for an error that was obviously target's fault.
As an Amazon prime member I have never experience anything close to what I experienced tonight. At amazon I feel valued as a customer and they always make the problem right! I definitely can't say that for target.
I went to amazon and ordered shoes that were similar to the shoes I had ordered and although I will have to pay extra I will get them Saturday. I definitely can't say that for target.
Product or Service Mentioned: Target Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.