On 11/24/14 while picking up my Rx, I was lied to by an associate named Jennifer. She asked if I had a Pharmacy Rewards Card. I replied no and she told me, "It's great, after the fifth Rx you have filled you save 5%." To which I replied, "I don't get many Rx, I don't think so." Her response, "Just for signing up you'll get 5% off your purchase today." (As she points to my half full shopping cart.) I say, "That would be awesome, thanks!" We enter all of my info and I stand there waiting for the coupon or whatever it's going to be and nothing. I took my Rx and stood there and finally asked, "How do I get the 5% off this purchase?"(motioning to my cart) Her reply, "Oh you don't actually get to use it today, it will be mailed to you." A straight up lie to a SICK customer to make a metric...tsktsktsk. PLEASE NOTE:: I was never offered a consultation with the Pharmacist and have NO knowledge of meds I was given. . I then made the mistake of thinking a manager maybe would want to know his 'Team Members' are doing this. I left my checkout process to someone with me so I could go to the CS desk and let the manager know. First Mgr, assured me he would take care of it....did not have my or associates name. I asked how he planned to do that with no information about which associate it was. His lack of response was reason enough to stop this and just get me the store manager. Unfortunately, this was to no avail. I was asked, "What do you want, I'm not giving you the discount?" and I was appalled. Here I am SICK trying to provide feedback to keep this from happening to others... I was a Store Manager, I know this is not how a company want associates making their numbers. Someone that cares should know the laws being broken at the store in Visalia, CA, leave your company at risk.
Rec info - REC#2-4328-1805-0109-2015-7 and VCD#752-840-475
Also, MY NEW Pharmacy Rewards ID #9890-1441-3990-27
Once home, I called the Store Experience #1-800-440-0680, spoke with Natasha and logged complaint tracking #01540872. She took my info and about 10 minutes into the call I was transferred to Pharmacy/Clinics #1-877-798-2743 where i waited on hold for 27 minutes only to be hung up on when someone finally answered. I then called CVS and asked about my Rx and transferred my Rx info to them. Rather than be treated with such criminal indifference, I will go elsewhere. I am sorry you lost a customer at that store today. I will travel out of town to another Target location or just shop at another store. The sad part is, I gave them three chances in-store to even pretend to care. I hope you can do something to help others, as a customer at the store level, I was unable to.
Product or Service Mentioned: Target Coupon.
Reason of review: Poor customer service.
Preferred solution: This can never happen to another customer..
I didn't like: Pharmacy.