-tried generating online return for two separate gifts, online system did not work
-call #1: to generate online return label, never received
-call #2: to generate online return label again, received only one
-call #3: to generate second online return label, received but done as "refund" and not "gift return"
-call #4: to check whether items would be done as gift returns and an eGiftCard would be received - website clearly states that gift purchases made on target.com if returned, would be given as an eGiftCard to the recipient, although customer service stated otherwise. they also stated that in order to receive the gift card, items would need to be returned in store. why would anyone register online if they thought they only had the option of returning in store? what's the point, then?
-call #5: to confirm eGiftCards for both items - again was told that items would need to be returned in store to receive the gift card. then customer service rep said "maybe the website hasn't been updated with this policy". finally he checked and stated that a gift return can, in fact be given as an eGiftCard and that he was "misinformed." whether eGiftCards are actually generated is a moot point, it's the principal of the whole situation.
Moral: customer service reps need to be consistent with the messaging on Target's website. it shows lack of professionalism when these reps are stating something in complete conflict with target.com. This also creates frustration for the customer. It would also help if Target's website actually worked. The whole idea of doing an "online return" is to do it online, without having to call customer service several times. I guess Target's standards have been lowered.
Product or Service Mentioned: Target Gift Card.
Reason of review: Online returns issue on website and customer service policy inconsistency with website.
I didn't like: Customer service.