I had gotten phone emails from Kohl's for 30% off your total purchase, Justice had 40% off your total purchase and a Target email saying 20% off back to school clothes. We shopped all 3 and got the discount that had been emailed EXCEPT for Target! I questioned the cashier who said they never know anything about sales... He summoned a supervisor who said she was unaware of it also. I pulled out my phone and showed her and she was stunned. She then went over to a computer monitor and pulled up the add and said way down on the bottom, if you enlarge the print, it said select. My son and his family spent over $400, thinking they would get 20% off the clothing they bought. Had they not been pressed for time and lived closer, they would have left the items behind and gone elsewhere. I believe the ad deliberately gave a false impression and that like every other store, was giving a percentage off the total of school clothes. To me it hinges on bait and switch. I spend a lot with your company and feel they should get their 20% off school clothes. If Target does not do that much for them, I will never shop there again. I am only asking you to stand behind your ad and not hide behind a deliberately tiny print disclaimer! Do the right thing!
THEIR RESPONSE USING A TEMPLATE, HOW PERSONAL OF THEM!!!!!!!!
Thanks for taking the time to share your comments with us. Again, please accept my apologies for your experience with the mobile coupon you received on your phone.
- Insert Response Using Appropriate Template
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Target Guest Relations
Product or Service Mentioned: Target Coupon.
Monetary Loss: $412.