Resolved: Never Purchase Online Target E-Gift Card especially not through an Customer Service Representative.
It began when I realized i couldn't use two different forms of payment at the checkout. Therefore I used an American Express gift card to purchased an E- Gift, so i can purchase my daughter's Christmas gifts.
I waited two days for a mobile Egift card. Then i called; where i was informed, i will have to wait another 4 to 48 hours for a different E-gift card. I waited 4 hours and the 2nd gift card finally came in. I begin to pick up my already saved gifts that i emailed myself for my daughter, which one was unavailable after my wait online and the only store that had it available was in Jersey City.
Currently upset, i get to check out where my card is already applied and deleted it so i can add my target gift card as i put the numbers in; click apply balance, the card was not on my order review. I was in disbelief, I then call target and they inform me, i will not be able to apply my gift card to this purchase, I will have to hold onto it for my next transaction. I then asked 3 times for my money to be returned back to the original gift card or applied to my order.
I was informed neither could be accomplished. I will never purchase an card from them again.
Product or Service Mentioned: Target E-gift Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.
I didn't like: Poor refund practices.