Warsaw, Missouri
12 comments

http://www.cubicletimes.com/2011/09/target-customer-service/

OK, everybody loves Target, and so do I. I love how the store is laid out, and I like the products and the prices! Yet, today was the first time that I didn't quite like (actually really disliked) Target. I don't intend to get anybody fired, but I do hope that I can raise some awareness to warn the customers/readers.

I've been meaning to get a DSLR, so finally I found this good deal on Nikon D3000 (pretty old, I know…) for $301 with a lens, so I called a couple Targets and found them available at certain Targets. So during lunch I went to the first Target (skipping lunch, yes), and the guy in the Electronics area said they're selling it for $404. So I asked why that is since other Targets were selling it for $301 (sorry, typical Chinese response… I had to…), and the other Target guy said each store's different in term of these clearance items. A bit suspicious but yet polite, I asked if I could check with the store manager just to see if there's anything they could do to help me buy it at the advertised clearance price. Guess what? The first guy said the second guy was the man, and the second guy just nodded and said they won't price match it. The funny thing is that I saw the big fat sign that said " We price match every item with proof"… so I asked about that sign, and they gave me the same answer. A bit frustrated with their attitude (and really not sure if the 2nd guy was really a store manager), I just left.

So I called around after lunch, and finally found another store with 2 available, so I put one on hold so I could get it after work. So after dinner, I sped to the second Target in another city to pick my new DSLR up. At the Electronics counter, the lady was talking to the other associate while I was standing there. I waved like 2 times, but they just ignored me. OK, fine… as long as I get my camera. So finally the lady asked me how she could help me, and I said that I put one camera on hold earlier. She then asked the other associate, who turned and said to me:

Associate: "Sir, sorry, we sold out."

Me: "What? I placed one on hold earlier today."

Associate: "Sorry, we sold the last one at like…7 something. Plus we don't put orders on hold."

Me: "But I called at 5:30pm to confirm again that it was on hold."

Associate: *short pause* Can I have your name?

Me: "XYZ"

Associate: "Oh, I think I have it here. The reason that I said we sold out was because we don't hold orders."

Me: ….

I don't know, man, but I felt lied to. I already told them I put the camera on hold (whether they allow that or not), so why did they tell me that it's sold out? Yes, I got my camera at the end (cashier charged me twice and then I got a call from American Express about this potential fraud charge), but I was just not happy with the whole experience.

Anyway, I will still continue to shop at Target because of the competitive price and product selection, but I have already lowered my customer service expectation. I don't intend to tell anybody where the stores are or who the associates were, but I do want the readers to be prepared, just in case you ever face less-than-perfect customer service from an almost-perfect company.

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Anonymous
#372543

Here are the facts

1. every target is different on clearance it depends on how it sells in that specific store

2. no they will not price match another targets clearance only items on ad and you have to bring in the ad

3. it is also target policy to NOT hold clearance it is first come first serve be happy they broke the rules for you stop complying

hopefulregret
#349702

While I know of no stores that I can think of who price match items on clearance, I can certainly understand your frustration with having been told by one employee that an item was on hold then told by another that it wasn't. Although it is store policy in most places not to hold items as they cater to the mentality of 'first come, first serve', the fact remains that the employee messed up by holding the item for you and I find your post to be as polite as possible, given the circumstances, as well as understanding in the fact that the entire Target organization isn't to blame for one person's error. With any luck, the employee who said the item was on hold will be re-trained so they don't make that same mistake again in the future.

Anonymous
#348026

Remember OP, "He without balls in his mouth is without". Oh wait, I mean "He who shop at Target haven't any balls"...no, that's not it either. Oh yeah "I'm a ball loving faggett retard!" That's it!

Anonymous
#348024

LOL @ anonymous. A plastic surgeon?

Oh right because I don't have any balls, right? Wow, that is comedic gold.

Bravo! What else do you have?

Anonymous
#347933

Try a plastic surgeon. I hear they can do wonders these days.

Even if they are prosthetic, they might make you feel all powerful and you won't keep get singled out in the gym's locker room.

OR better yet, shop Target.

They might even have pills you can take. :cry :cry

Anonymous
#347920

There you go again, bringing your sick testicle fetish onto this site.

I actually did find it funny.

I laughed at your idiocy for a few minutes.

I'm sure it's not the first or last time you've been laughed at. Keep up the hilarious quotes kid.

Anonymous
#347916

So glad you could find something to amuse yourself. It does me good to know that your sad little life has been cheered up.

I imagine you don't have anything else to make you happy since you don't have your own a set of marbles.

Don't be such a hater, playa. Maybe when you grow up, they might just sprout out.

Anonymous
#347767

Remember "He who will not.." no, wait how does that go? Oh yeah "He must not repeat.." ummmm DUURRRR

Anonymous
#347760

LMAO @ anonymous

You can't even get your retarded quotes strait. How does it go again, oh wise one?

Anonymous
#347738

Thanks for the posting and warning.

It, of course, is your choice to shop there in the future. Remember, doing the same thing and expecting different results is the definition of a fool.

"He who will not acknowledge the past is condenmed to relive it in the future".

Good luck...

Anonymous
#347731

Thanks for the warning and your posting. I will not shop at Target any longer, but it is your choice to try again.

All I can do is remind you, "he who does not learn from the past is condemned to live it in the future". Good luck with that.

Anonymous
#347685

First of all, price matching doesn't include clearance items. All stores that price match have the same policy.

Just because one Target has an item on clearance, doesn't mean every other Target is now obligated to sell it at that price.

Second, why should they hold an item for you? Shouldn't it be "first come, first serve"?

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