I recently called to see if I would qualify for a reduction in interest rates. I was told that the system automatically review the files and qualify people for interest rates, but no information was given as to when or if my file has ever been reviewed.
I had never been late, always paid more than what was required, and I have been a customer for a long time. I was jut told that the payments would be lowered by paying more. REALLY???? It's a shame considering that other companies called have lowered it when asked and I didn't have to wait for a system to check my payment history.
I am truly disappointed and will definitely pay off the remaining balance and cancel the card. There should be a better system in place especially for loyal customers (for customers in general).
Product or Service Mentioned: Target Credit Card.