My wallet was stolen together with some of the target gift cards. I happened to have kept one of the receipt of the gift card received from returning products back to Target.
I immediately called target gift card customer service and the local Target store, all the people I talked to said they could' t track down the number of the gift card from the receipt.
I decided to gave another try last Friday and chatted online with a person who happened to be the manager and he was able to pull the record of the gift card number based on the receipt. However, it was too late and the gift card was already spent by the person who stole my wallet and there is no way I could recover it back.
The manager couldn't even pull the phone records of me calling. If the staff I talked to were competent, I could have recovered value of this card.
Product or Service Mentioned: Target Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $86.
Preferred solution: Full refund.
I didn't like: Lack of knowledge, Customer service sucks, Customer service at gift cards are rude.