We bought my son a bed on Target.com back in December and it arrived heavily damaged. So, we packed it all up and sent it back.
It has been weeks now and my refund has not shown up on my bank statement so I decided to follow up by calling customer service. Because I chose to use Paypal as my form of payment, they are considered a third party and it is Target policy to ONLY issue a Target GC as a refund. I got nowhere on the phone this morning and was given the "You should have read the policy before choosing my payment method speech" from the supervisor. She told me I could voice my complaint with Corp.
but, oh, you can only do that by sending an email. There is no Corp. direct number to call.
How is this legal?
I am beyond mad about this. This is a lot of money!
Reason of review: Because of your misleading, deceptive and ilegal bussiness practices..
Monetary Loss: $922.
Preferred solution: A full refund issued to my Paypal account or certified check via mail. I used Paypal because of your company's breech of sercurity regarding customer's credit cards in the past and you offered this way as a form of payment. Completely misleading..