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Customer service
Discounts and Special Offers
Price Affordability
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This week's Target print ad (12/14-12/20) features a sale on the Samsung Galaxy Note 4 on page 3.

The ad shows a price of either $199.99 after trade-in credit with 2 year activation, $299.99 without a trade-in and with a 2 year plan, or $699.99 for unactivated with either a Verizon or AT&T version.

However, I went to 5 Target stores in Southern California and NOT ONE would honor the ad. Two stores claimed they were out of stock of the phone altogether (on the 1st day of the ad) but refused to give me a rain check. One store claimed they never received the shipment of the phone and suggested I shop online, one said I had to come back another day when the cell phone rep was in, and the last simply refused to honor the ad, saying they wouldn't sell an unactivated phone, only ones with a 2 year contract.

When I tried to shop online, Target.com did indeed sell the phone unactivated, and had it in stock, but was pricing it at $825, not $699.99 as advertised. I called customer service at 800-440-0680, and they said they do not match in-store advertised prices.

This was clearly a bait and switch, where they promote the option of a sale price for the unactivated, no contract phone but only actually sell it with a 2-year contract in the store.

Reason of review: Falsely advertised.

Monetary Loss: $700.

Preferred solution: honor the advertised offer.

I didn't like: Customer service, Management, Refusal to honor ad, No online price match to weekly ad.

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Anonymous
#919583

Online stores never match the prices in store. Also, one reason they didn't give you a raincheck is because most retail stores can't offer rainchecks on items that are of limited quantity and only on sale over Christmas, if that is the case.

Anonymous
#918541

Clearly you cannot read, as the phone sold online is an UNLOCKED phone which is different than the one sold in stores and in the ad clearly states that they are VERIZON or AT&T branded phone. UNACTIVATED is not the same thing as UNLOCKED.

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