I purchased a Gateway computer on August 6, 2013, along with a 2 year warranty. Shortly after, I began having problem with the mouse freezing.
I called Assurance for technical support. The problem was resolved for that moment, but continued to appear several times afterwards. Every time I called Assurance, they would give me the around. I called Assurance again about my computer again.
I found our that it was a software problem. To my surprise, software isn't covered under the warranty. I feel that I was misled when purchasing this item because I was never told that the warranty only covered the hardware.
I was recommended to purchase a one time support disk for $99.99 or a I year warranty for $149.99. Target employees have poor customer service and a lack of employee training, when it comes to their merchandise
Reason of review: Poor customer service.
Monetary Loss: $459.
Preferred solution: Full refund.
I didn't like: Poor customer service.