10/16/2011 – Today's Sunday Target advertisement states video game, "Skylander" is "available now.
3:30pm – Went into Target on New Garden Rd. in Greensboro, NC and the item was not available. Sales clerk stated they were sold out.
4:15pm – Went to Target on Lawndale in Greensboro, NC and the item was in stock. Went to check out and was told there was an error message stating the item could not be sold until 10/18/2011. Cashier called someone over to help. I waited approximately 10 minutes. He then told me to meet him at the customer service department. I waited there another 35 minutes while he called the corporate office for instructions on how to proceed. Corporate advised him the item cannot be sold until 10/18/2011 as the computer states, even though they are aware that the advertisements states "available now". Corporate also advised the gentleman to pull the remaining merchandise from the shelves.
5:00pm – I'm turned away with no product and just a lousy, "sorry, there is nothing we can do". Clearly this is false advertising. Target states in the ad that the item is available. The item is on the shelf. Yet I left the store with a "sorry". NOT COOL!!! The least they could have done was give me a coupon for a certain amount off on my next purchase especially considering I wasted 1.5 hours of my day not including drive time trying to buy an item they claim to sell but don't. UGH!!!
Product or Service Mentioned: Target Cashier.
Monetary Loss: $69.