I have never been dealt with such horrible customer service before! I called in 6 times today regarding a weekly ad from Target that boasted “40% OFF SLEEPWEAR…ALL WOMEN’S SLEEP GIFT SETS.” I called in to make an inquiry as to why the discount was not showing up in the cart when I went to check out.
The first customer rep asked me to call back and explain the situation and that I was going to be helped. Roughly 2 hours later, I called back a total of 5 times and each time was passed on from one rep to another. The last one claimed that she couldn’t hear me and hung up. I get that companies make mistakes in wording the ads, but I expect some professionalism from Target.
I have been a long-time shopper and I find this frustrating. If you don’t honor your ad, just say so—these passive-aggressive tactics are just plain low, and ultimately undermine my trust in Target.
Reason of review: Not as described.
Preferred solution: Price reduction.