2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
3 comments

Target.com is offering an Oral-B Pro 3000 toothbrush available for a Clearance price of $35.34 when I go to my account. Also advertised as $65 Off the regular price and 65% Off.

However, there is none available on-line. Checking further down the page (right side) it says limited stock at Fleming Island - visit store to purchase - aisle A43. So would a customer be safe in assuming that Fleming Island Target should have at least 1 unit at the sale price? After 1.5 hours talking to the store's guest services and then the main Target Guest Services they each say "That's not the same one advertised here at the Clearance price".

They further explain it as "the difference is one is Pro (the advertised unit) and one is Professional (which they do have in stock)." There is virtually no difference in the two and on the Oral B website there is no seems to be no difference offered. Anyway the disturbing part of all this is that the Target.com/account site says there is "limited stock at Fleming Island on isle A43.

Target refuses to honor their Clearance price on this toothbrush and I take this as a "bait & switch" scheme for this item. Because they instead say "we have similar items from which to choose."

Review about: Target Website.

Reason of review: Pricing issue.

Monetary Loss: $65.

Preferred solution: Price reduction.

I liked: I could talk to a customer service rep.

I didn't like: No satisfaction, Deceptive language on website.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1466108

Online prices can be different than in store prices. Stores can do this legally as it is a part of marketing.

Some stores will honor the online price & some won't.

They are able to do this legally. It's nothing new.

Anonymous
#1430854

Wait, why would the store be required to sell it at that price, anyway? They're not trying to clearance the product from the store.

The online account is the one trying to clearance it from their own inventory.

It appears, the online account sold out of the stock as intended since, you know, it was clearanced out. I could understand you wanting them to match a regular sale price, but it makes zero sense to match a clearance price when the store location isn't trying to clearance the item.

Anonymous
#1428819

I have found that anytime the web site says limited stock at a store it is only the display that is left and they don't sell the displays. Seems like they would just show the item as out of stock.

You May Also Like