I took 2 items to the customer service desk to be exchanged and was told that they couldn't do it without a gift receipt because the items were over 20$. There is record that they were purchased off my registry but still no help from customer service, nor the store manager.
Was basically told I would have to eat the approx. 60$. Was also told be associate that I could probably exchange at Walmart???!!! I called the 800 number given to me by the store manager and got the same run around, was told that his manager was unavailable, and no , he couldn't give me the name of the "unavailable" manager and no, they couldn't call me back.
I'd have to call back, and no, he isn't sure if the manager would be available then either.
Monetary Loss: $60.