The Target in McKinney Texas has one of the worst retail managers it has ever been my displeasure to meet. I wish I had gotten his name. The first time I had to deal with him was after a customer in line was having a problem with coupons, the line behind them building up. There was a guy in front of me who had been waiting for about 15 minutes, when they finally sent an associate to open a new line. He started taking from the back of the line, so the people who had been waiting the longest still had to wait. When the manager finally arrived to help with the coupon, I spoke with him and was basically told "so what?".
The second time my wife had been told by a neighbor that the cashier at this Target had given her 10% off her purchase as an apology for the credit card number theft debacle that happened in Nov-Dec. This manager accused my wife of being manipulative and fought with her over what amounted to a less than $5 discount. He claimed "I'm not authorized to make that discount" When my wife asked to speak to the manager above him he said we was the highest level manager there. So you expect me to believe that the highest level manager available in a store the size of Target can't make a customer happy over $5?
Product or Service Mentioned: Target Coupon.
Monetary Loss: $5.