I ordered a 36 cup cake cake and the label read 24, I called the store to let them know that I received 24 instead of 36. The first person I spoke to was very helpful, upon arrival 2 employees were discussing an order and ignored our presence.
After listening to their conversation and seeing their facialexpression I was getting upset. The first employee had cancelled the first order and gave us a new one, the employee at the counter was stating that she was not going to give it us and if we wanted another cake we had to pay for it (in a rude way)! When she was finally done talking about our order, she asked us "How can I help you in a very undecent voice", we then gave her our receipt and she realized she was talking about us!
She mentioned to us that the cake did in fact have 36 cup cakes, but the labels that rpint only say 24 because your system doesn't print one that says 36...I don't think employees should be discussing customers orders while they're on the clock and over the counter, this is very unprofessional and makes us not want to come back and just go to Walmart. Thank you for listening to my dissatisfaction!
Monetary Loss: $23.