This is what I wrote and emailed the CEO of Target & the Head of Customer Care: Dear Sirs, I experienced a situation last week that I would like to bring to your attention, and see if you could possibly help me. I went into my local Target to purchase a toaster over, and was quite surprised when the transaction was declined.
When I arrived home, the first thing I did was pull up my statement. I was even more amazed when I saw my balance was pretty much the same as it was the earlier part of this year. The next thing I noticed was a late fee of $38. So the next sensible thing to do is call customer to find out what is going on and if my account might have been violated.
You should know that I am a senior citizen on a fixed social security income that is in my bank account each month on the 3rd. I schedule all of my bills for payment on that date.
What I found out from my conversation with one of your associates is that my bill's due date was the 2nd (which I did know) and that even though I'm paying on the 3rd- it's considered late because there is no grace period (which I did not know, and never would have thought it was legal)
So, I have incurred a late charge for the past 9 months totaling approximately $369- which explains why there was no change to my balance - and with the finance charges, not much was applied to the principle.
Your associate (who was extremely helpful) was able to reverse 2 of those charges (for which I was thankful) and we moved the due date.
What I'm requesting from you is, possibly reversing all of those late charges that resulted as of a one day off due date payment and my lack of knowledge regarding your no grace period standards. With the change of the due date- it will not happen again.
In all of my years- I've never dealt with a company that didn't offer a grace period.)
Two weeks later, I rec'd a response that if summarized it says: sorry about your frustration, we comply with current consumer credit laws, nothing further we can do for you and as you requested, we changed your due date. As much as I love the Target store- This showed me who the people at the top are.
Reason of review: Problems with payment.
Monetary Loss: $300.
Preferred solution: Full refund.