Saugus, MA store
Cashier inadvertently left one of my bags in the check-out area. When I got home and discovered I was missing many items so I called the store.
Customer service representative asked me to describe the items I was missing so that she could check for the bag. She came back on the line and told me she indeed had the bag. Informed me to bring my receipt when I came down to pick up the bag.
Went down to get the bag and was told the bag wasn't there. The representative could've cared less, she acted as though it wasn't her problem and I was just a problem customer. Her guess was that the items had gone back into the inventory.
She informed me that I would have to re-shop for the items and then come back to customer service.
As I looked for the items I had picked out earlier, I started getting really frustrated. The pants I picked out for my son were not there in his size. The socks weren't there. The situation was getting ridiculous.
I went back up to Customer Service. Asked to speak with the Manager. Two people showed up, neither of whom acted or looked like they could run a hot dog stand let alone a Target store.
I explained my situation. They disappeared into the back to conference with each other. After 20 minutes or so, they came back and told me my bag had been given to the customer who checked out after me. They totally contradicted what the other customer service rep had said.
Again, no apology. Acted like they were doing ME a big favor here. A chinese fire drill ensued as they ran to and fro in an effort to properly check me out once again!
And that was Target Management?? The type of people they have representing their brand is really sad. So unprofessional with not one ounce of customer service abilities among them.
Needless to say, I won't be shopping there ever again.