Not resolved
1.7
Details
Customer service
Price Affordability
Website
2 comments

The same day the 'Lil Woodzeez Family Treehouse' arrived, my daughter opened it. The contents were all there except the main slide part was distorted and was unusable - clearly a manufacturer's problem. So although the other parts of the toy were useable, this was a main attraction. Not a cheap toy to find this quality control problem.

My wife calls Target only to get placed with a support person who spoke broken English. Took over an hour to understand what we needed to do and explain the situation.

Bottom line and this aint good customer service:

1) the rep could barely speak English let alone understand English "can you replace the slide or do we have to send back the full toy?" the service reps response: "you can send by the item"; "is that the slide or the whole toy?"; "send back the item"; then she had to place my wife on hold for 15 minutes

2) they won't send a replacement before we send back the damaged toy

3) we had to ask to have the return postage covered; it wasn't offered

4) a smaller issue but nonetheless an irritating indication of Target's quality of service and company policy: if bought online, this poor quality 'Lil Woodzeez Family Treehouse' was to come with a companion toy. No such luck and the agent had no idea what were talking about even with our receipt

5) Finally, when we attempted to use a gift card, the store couldn't figure out how to use it.

Amazon, here we come!!!

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: Deliver product or service ordered.

I didn't like: Product quaity, Customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#892242

You have no right judging someone for poor English when yours is not that perfect, you need to begin sentences with capital letters, and aint is not a word. I am sure if your daughter is over the age of five she can write a better review with proper grammar.

Anonymous
#892240

I just found out my daughter broke the toy and told a lie and said the slide was broken when she opened the box. Well she did not tell me actually her older brother did.

I am however not sending the gift card back. Not my fault my daughter lied.

You May Also Like