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Ordered a media cabinet online and it was received damaged, not due to shipping because the box was not damaged. Customer service wanted me, the customer, to drive it back to a store to return it or pay return shipping, and I have to drive to a UPS shipping center. Sounds like all the burden is on me....so

I spent 2 hours on the phone with them and that is the solution?

They sell damaged product and it is my problem?

They need to re think the customer part of customer service.

Why they can't be helpful and understand that the customer did not create the problem why should they deal with the problem.

Monetary Loss: $242.

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evilpinklolita
Spring, Texas, United States #697232

You might want to try calling back and speaking to a different representative. Since it was sent UPS and it was damaged, they should email you a prepaid return label for you to print out.

Usually UPS can come and pick it up from you. If not, you might still have to take it to their office, but at least you won't have to pay to return ship it back.

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