Ordered a media cabinet online and it was received damaged, not due to shipping because the box was not damaged. Customer service wanted me, the customer, to drive it back to a store to return it or pay return shipping, and I have to drive to a UPS shipping center. Sounds like all the burden is on me....so
I spent 2 hours on the phone with them and that is the solution?
They sell damaged product and it is my problem?
They need to re think the customer part of customer service.
Why they can't be helpful and understand that the customer did not create the problem why should they deal with the problem.
Monetary Loss: $242.