Contact Target Customer Service

It was terrible. After I explained my issue I got transferred over and over again for a total of 6 times. The last representative did not resolve my issue, gave me no satisfaction and hung up on me!!

I contacted guests service on Monday to let them know store manager and district manager about the very poor customer service and the handling of a complete display having pricing but when you checked out everything was a great deal more expensive false pricing and bait and switch is what its called. Thank hod I watched pricing and even tho every item was marked and it wasnt a one off it was every item marked incorrectly apparently target in lake zurich is a big scam and try to rip people off.

I contacted guest services on Monday, but they do not care enough to respond to issues that are brought to their attention. Their customer service is very poor. They falsely advertise prices and have rude managers.

This email is directed mainly to Corporate. I just came from the Target in Newington, CT and I am so angry and disappointed.

I have been a long time customer and Target card holder, and I just had one of the worst customer service experiences Ive ever had (anywhere) there. I have been sick and have just started to feel better. I decided to venture out on a cold winter night for what I hoped would be an enjoyable couple of hours shopping. When it was time for me to check out with my cart full of numerous items, the single line was very long.

As I slowly moved up, three lines formed. There were two self-checkout lanes open for the entire store, and one cashier-assisted lane, which I joined. There were only two customers ahead of me in this lane. Something happened during the active customers transaction, and the cash register locked, with a requirement that the manager come to unlock it.

The young male cashier got on the store radio and requested that the store manager Jessica come to help. We all stood there for five, then ten, then fifteen, then twenty minutes. The cashier continued to ask for help during this time. Finally a second cashier-assisted lane opened up next to us, and the people in front of me and I moved to it.

In the meantime, the embarrassed young cashier and the frustrated female customer (who had just had a baby and came to Target to get out of her house and relax for a few minutes,) continued to stand there and wait for the manager Jessica to come and free up the register so they could complete the transaction. By the time I completed checking out my large order, in the alternate lane, a full half hour had gone by. There were two customers in front of me when I began, and the couple in front of me only had one item. This customer service experience is completely unacceptable to me.

When the only manager in the store (Jessica) finally emerged, and I asked her how she could have left us standing there waiting for that long, she told me she was alone and was finishing on-line orders. I was flabbergasted at this response. She told me that they are required to complete their on-line orders within a certain time frame that is tracked. I explained to her that we were paying customers who left home to come into the store, and in my opinion we should be a priority over an online customer who is sitting in the comfort of their home pushing buttons to order.

Honestly I cant even blame the workers out on the floor for this poor experience. Customers all around me were shaking their heads and saying the lines are always bad at Target now. It is clear that Corporate has decided to focus on the online experience, to the detriment of the in-store customer experience. My response to that is, then please dont even bother with the brick and mortars anymore.

I left your store feeling completely disrespected by what is an obvious decision to de-prioritize the real life customer experience. I remember when there were plenty of people available to assist when I needed help or it was time to cash out at Target. Now all I see is a store that is abusing its workers by leaving them short-staffed-trying to deal with problems with insufficient resources, and management that has clearly been taught to prioritize the online customer over the in-person. You spend millions of dollars on marketing and advertising, but what people will remember is how they were treated when they made the effort to visit your store.

There were at least three sets of customers who felt like their time and money meant nothing to Target tonight, the two in front of me and myself. Sadly, none of us will be returning any time soon.
Carmel Bennett