I went to Sport's Arena Target to do my usual shopping for baby formula, groceries, etc. I go to the sport's arena store as frequent as once or twice a week and I always pair the sales with coupons.
I always strictly follow the coupon policy using no more than one target coupon, one manufacturer coupon, and cartwheel in addition to sales. I always use Target's price match guarantee when I buy the formula. It is much cheaper on the Target website and they honor that. There was also a promotion on this formula- buy 3, get a $10 gift card.
The $10 gift card was not coming up and I pointed it out to the cashier and even pulled up the deal on the website where it stated it was valid both online and in stores. The supervisor came over and took $10 off my bill instead of the gift card (I guess it was the only way to get around it). I purchased over $150 of merchandise and used several coupons like I always do. I'm a stay at home mom on a budget.
Formula is expensive and every dollar I save, helps. Once the cashier got to my $2 off formula coupons she refused to accept them because they said "redeemable at walmart" even though they were valid manufacturer coupons I use all the time. (Target gives out coupons like this themselves and you can use them at any store who accepts manufacturer coupons. They print out of their register and have Target's name on them but they are manufacturer coupons and labeled as so.) The supervisor was involved again and she said she would not accept them due to the fact she gave me the $10 off for the promotion.
I pointed out that their coupon policy allows you to pair sales and coupons, etc. She also said she wouldn't accept them because they said "redeemable at walmart". (Aren't you glad I'm shopping at your store and not walmart?!?) Through all of this they pulled me to the side, created a big scene in front of customers and employees, were extremely rude to me and humiliated me! They got the attention of one man who said "Stick to your guns, that ain't right!" I have never been so embarrassed to use coupons nor have I ever had an experience like this in the 10+ years I have used coupons.
I felt discriminated against and degraded as a frequent and loyal customer.
They were able to pick and choose which coupons they "want" to accept and that is not fair. I will never shop here again and neither will many of my upset Facebook followers and fellow couponers.
Monetary Loss: $6.