I'm a new mom who was just hit by a lady backing out of a space while driving in a parking lot. My Insurance company advised me to replace my daughter's car seat, as it is likely no longer safe after being in a collision.
I went online to Target.com and because I had just moved recently, I updated my shipping address. I then proceeded to order a new car seat to be delivered. Online the estimate was two day shipping. When I later checked my email, I discovered that Target was shipping the car seat 10 days later, to my old address.
I contacted the store only to be told that if an order was placed more than five or 10 minutes ago, Target was unable to modify, cancel or otherwise change my order. Seriously?! I explained that I had updated my shipping address but the system wasn't accepting it. The representative then also tried to update my address on his end, and also had trouble updating it.
Once the address was finally updated, I told the representative to please ship the item to my new address. Since I had placed the order three hours before I called, I did not think this would be a problem. Boy was I wrong. The representative then asked if I could drive the three hours to my old address and pick up the item once it was delivered.
Since my old address was an apartment building, I really didn't feel comfortable leaving the expensive item sitting there. Not to mention that I needed the car seat to even drive anywhere at all! I explained that I needed the item ASAP and asked if he could please contact the fulfillment warehouse, since the order was undoubtedly not processed yet, and have them re-route to the correct address. The representative said he could not and advised me to contact the shipping carrier to see if they could possibly reroute the item.
Then he advised me that this would likely be a cumbersome process, and it might take several weeks for me to get my item. I then asked to speak to a manager, Aisha as she identified herself, came on the line immediately rude and condescending and told me there was nothing more that they could do. I asked her again to please contact the warehouse. She told me "no I'm not gonna contact the warehouse you only have two options..." And then she talked about waiting until the carrier shipped the item...
At this point I interrupted her and said "please cancel my order refund my money and I will never do business with your company again." It's likely I will have to fight tooth and nail to a either, get my item or get reimbursed. In the meantime, I am a new mom who cannot drive anywhere because I don't have the proper tools I need to keep my children safe!
I used to love target, I have spent thousands of dollars at the store over the years.
Never again, nor will any member of my family ever visit Target, or spend any money on their online store. A word to any of the management who actually give a ***, fire Aisha and get your customer service in line!
Product or Service Mentioned: Target Shipping Service.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Online ordering, Management, Order fulfillment failure, Aisha.