Target
Reviews and Complaints

I am writing to express my deep disappointment and concern regarding a disturbing incident I experienced at one of your store locations.

While using the self-checkout, a tall Latino manager stood over my shoulder in an intimidating manner. It was clear he was upset that I had not gone to a staffed register.

While I was still in the process of scanning my items, he abruptly demanded to see my receipt and accused me of not scanning all of my itemssolely based on his judgment that my total of $37.68 seemed too low.

This accusation was not only false, but deeply insulting. I cooperated immediately, took out all of my items, and he was able to confirm that nothing was missing. Despite this, the damage was done.

His behavior was not only inappropriate, but it also reflected a racial bias that made me feel profiled and disrespected.

Ive been a loyal Target shopper, but after this experience, I can no longer support a store that permits this kind of treatment toward customers. I hope this matter is taken seriously and addressed appropriately, not only for my sake, but for every customer who expects to be treated with dignity when they walk into your stores.

This email is directed mainly to Corporate. I just came from the Target in Newington, CT and I am so angry and disappointed.

I have been a long time customer and Target card holder, and I just had one of the worst customer service experiences Ive ever had (anywhere) there. I have been sick and have just started to feel better. I decided to venture out on a cold winter night for what I hoped would be an enjoyable couple of hours shopping. When it was time for me to check out with my cart full of numerous items, the single line was very long.

As I slowly moved up, three lines formed. There were two self-checkout lanes open for the entire store, and one cashier-assisted lane, which I joined. There were only two customers ahead of me in this lane. Something happened during the active customers transaction, and the cash register locked, with a requirement that the manager come to unlock it.

The young male cashier got on the store radio and requested that the store manager Jessica come to help. We all stood there for five, then ten, then fifteen, then twenty minutes. The cashier continued to ask for help during this time. Finally a second cashier-assisted lane opened up next to us, and the people in front of me and I moved to it.

In the meantime, the embarrassed young cashier and the frustrated female customer (who had just had a baby and came to Target to get out of her house and relax for a few minutes,) continued to stand there and wait for the manager Jessica to come and free up the register so they could complete the transaction. By the time I completed checking out my large order, in the alternate lane, a full half hour had gone by. There were two customers in front of me when I began, and the couple in front of me only had one item. This customer service experience is completely unacceptable to me.

When the only manager in the store (Jessica) finally emerged, and I asked her how she could have left us standing there waiting for that long, she told me she was alone and was finishing on-line orders. I was flabbergasted at this response. She told me that they are required to complete their on-line orders within a certain time frame that is tracked. I explained to her that we were paying customers who left home to come into the store, and in my opinion we should be a priority over an online customer who is sitting in the comfort of their home pushing buttons to order.

Honestly I cant even blame the workers out on the floor for this poor experience. Customers all around me were shaking their heads and saying the lines are always bad at Target now. It is clear that Corporate has decided to focus on the online experience, to the detriment of the in-store customer experience. My response to that is, then please dont even bother with the brick and mortars anymore.

I left your store feeling completely disrespected by what is an obvious decision to de-prioritize the real life customer experience. I remember when there were plenty of people available to assist when I needed help or it was time to cash out at Target. Now all I see is a store that is abusing its workers by leaving them short-staffed-trying to deal with problems with insufficient resources, and management that has clearly been taught to prioritize the online customer over the in-person. You spend millions of dollars on marketing and advertising, but what people will remember is how they were treated when they made the effort to visit your store.

There were at least three sets of customers who felt like their time and money meant nothing to Target tonight, the two in front of me and myself. Sadly, none of us will be returning any time soon.

Carmel Bennett

My name is Linda Blackwell, Esq. I am filing a wage theft claim against Target on behalf of a client, Lodge Williams.

Mr. Williams receives his wages through EFT. He never received his final payment from Target.

He has contacted Target several times, and no one will return his calls or emails.

I would like to speak with someone from your legal department to resolve this matter. Thank you.

Linda Blackwell, Esq.

Dalin.B@***.net

925.789.2020

Dear Target Customer Service,

I hope this message finds you well.

On April 6, 2025, I made a purchase with the order number #912002****10587. As part of the transaction, I received a $30 gift card credited to my account in the Target app.

However, upon reviewing my credit card statement, I noticed a $30 charge from Target on the same day, April 6, 2025. I would like to understand the reason for this charge. If the $30 gift card was a promotional gift, but I was charged $30 on my card at the same time, it seems as though I essentially paid for my own gift card. In that case, I would appreciate clarification on what was actually gifted to me by Target.

Additionally, after reviewing my previous transactions with Target, I discovered a few other unexpected charges, which I have listed below:

April 6, 2025: $30

March 29, 2025: $10

January 28, 2025: $10

December 15, 2024: $15

I kindly ask for your assistance in reviewing these charges and clarifying their nature. I believe this matter deserves a fair resolution, and I would appreciate your help in ensuring that.

I look forward to your response.

Thank you for your time and attention.