We purchased a camera at Target in April 2012. We lost the receipt.
The camera stopped working. I was told by the manufacturer that I needed a copy of the receipt in order to get a new camera. I called Target and talked to a person in the customer service department. I was told that since it was over 90 days I needed to call Guest Relations.
I called Guest Relations and a man asked me for the type of camera (did not ask my name, the date purchased, etc.). He put me on hold for 1/2 hour. I called the store in Edina back. A person in customer service transferred me to someone--he hung up on me.
I called back and was told to call Guest Relations again. The person in customer service at the Edina Target said that "it is too bad that Target is outsourcing the guest relations department." I called the 1800 # again and the woman I spoke to said that guest relations cannot get receipts for customers if the purchase is over 90 days. I called the store back and asked for the store manager. The store manager in Edina asked me for the date of purchase and total purchase amount.
I gave him the information. He told me he could not get the information and suggested that I take the camera to be repaired at my expense at National Camera. I told him that Guest Relations will not give copies of receipts if it is over 90 days and he said that he did not know that. I asked if I could speak to a manager at the corporate office and he refused to give me a name.
I called the corporate office and the woman I spoke to refused to give me a district manager. She said that it is up to the customer to save the receipt. She said that Target will not give a customer a receipt if it is past 90 days. Why is Target Customer Service and store managers telling customers to call Guest Relations for copies of receipts if Guest Relations will not give out receipts past 90 days?
I spent 2 hours on the phone trying to take care of this today. It is interesting that Best Buy, Walmart, and many other retailers will give customers copies of receipts and can provide information for warranty issues. If you lose your receipt for a Target purchase, forget trying to get any help from anyone at Target.
You might want to shop at a different retailer.
Monetary Loss: $50.