Bad Product and Humiliated, mistreated by Target Staff especially by Manager Josh and Security perso
I had a new born baby in mid January’13 and had to use a breast pump to feed my baby as she couldn’t latch on. We had to return the rented breast pump to hospital and decided to buy Medela’s Breast Pump.
My husband bought Medela’s breast pump from Target for $225 on 2nd Feb 2013. However, to our surprise when we opened the box at home, there was no breast pump in it and it was filled with junk like wood pieces, some clothes. My husband immediately took the box back to target store (Lewisville Super Target, 4760 State Hwy 121, Lewisville, TX 75056). People at target refused to return and asked him to get in touch with the manufacturer. It was a Saturday so he could not get in touch with the manufacturer. He requested the store staff to make some kind of temporary arrangement and give him another breast pump or help him in some way as he didn’t had the money to buy another pump.
The store staffs were terribly unhelpful, manager (named Josh) made him wait for more than 30 minutes and when he came offered no help. Above all, the security personnel asked my husband to leave the store immediately and walked him out of the gate. My husband did not raise his voice or misbehaved in anyways but these people asked him to leave the store while he was still talking to them. We are stuck with an empty box with no breast pump, no help and over and above the unnecessary humiliation that my husband had to go to.
Because of all this, my baby had to suffer for 5 days before we actually got the pump replaced by Medela.
I am completely mad at Target and will be filing complaints wherever possible for the way my husband was mistreated and humiliated by the Target staff especially by the security personnel, not able to replace the Pump even though it was bought at their store and also because of their ill judgement my baby had to go without an adequate diet for days.
Review about: Target Manager.
Monetary Loss: $242.