Medell, Antioquia
Resolved
2.6
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
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Update by user Dec 28, 2015

Even though I did not receive the item that I wanted, the transaction was cancelled and the money was refunded immediately. Some nice folks from customer service contacted me but they took longer than I expected

Original review posted by user Dec 03, 2015

Even though I buy many things online on a permanent basis, yesterday it was the first time for me to buy something at target.

I decided to buy a Sing-A-Long Elsa Doll (from Frozen) as a Christmas gift.

I made the whole checkout process and my credit card was charged immediately.

Some minutes after that I received a message saying that there was a problem with my order and that they had to cancel it.

I have written some emails asking them for the reason for cancelling my order after it was already paid and also asking them to refund me my money IMMEDIATELY.

Unfortunately nobody has answered me. It is not a big amount (just $32 dollars) but it is my money and the fact that they took my money and cancelled my order afterwards is really an abuse.

Product or Service Mentioned: Target Gift Card.

Reason of review: Order processing issue.

Monetary Loss: $3209.

Preferred solution: Let the company propose a solution.

I liked: Prices.

I didn't like: Lameful order processing system.

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