About a month ago in Target stores, they were selling for $1.00 a
cardboard card (see attached) that would allow you to pre-purchase a
reservation copy of the 4 Disc Blu-Ray of Marvels Avengers. This card
states "Pay for this reservation card a the register. Keep this card
and your receipt. Visit any Target store on or after September 25,
2012, to purchase your reserved copy." Seems simple enough, so I
Weeks went by and after September 25, 2012, I walked into the Target
store where I purchased the reservation copy card and asked the
electronics clerk where I could pick up and pay for my reservation
copy. I was told by the clerk that they had none in stock. The clerk
stated "We only got 2 copies in stock and they were sold the moment
the store opened up for business on September 25, 2012. We aren't
expecting to get anymore in any time soon." I asked for the store
manager, and was told that the store manager was aware of the issue,
but was not willing to discuss it anymore. They took my name and
number, but I was told "we can't promise you that they will come in,
and we cannot give rain checks for the price either." What else can I
say but what the ***?
I then tweeted to @Target and @AskTarget about this, and received a
return tweet from @AskTarget that states "We're sorry for any
disappointment.. We will pass your comments and concerns on to the
appropriate team." Which I believe translates to "Sorry you're pissed,
but move on."
So I called Target Guest Relations at 612-307-9800, but of course they
told me that had none in stock, couldn't help me, and that I should
check back in a few weeks to see if they were in stock at that time.
They also refused to rain check the price, and told me that there was
nothing further they could do for me, other than to log my complaint.
Now I am thinking, is this some kind of scam? Bait and switch to get
me into the store to buy other things? Is this some type of failed
marketing scheme that no one wants to admit to? Who knows? All I know
is, I now cannot go to another retailer (Amazon, Best Buy, etc...) and
buy it at the sales price (which everyone knows is only during that
week of the initial sales for videos). Also that I am completely
soured on the idea of doing future shopping with them. First, because
they failed with this "reservation" card. Second, because they wont
own up to their own failure and have left me swingin' in the wind.
Third, because I have missed out on buying one of my favorite movies
based on one of my favorite comic books from my childhood, and now
have to look elsewhere and pay much more.
Monetary Loss: $49.