Not resolved

About a month ago in Target stores, they were selling for $1.00 a

cardboard card (see attached) that would allow you to pre-purchase a

reservation copy of the 4 Disc Blu-Ray of Marvels Avengers. This card

states "Pay for this reservation card a the register. Keep this card

and your receipt. Visit any Target store on or after September 25,

2012, to purchase your reserved copy." Seems simple enough, so I

bought one.

Weeks went by and after September 25, 2012, I walked into the Target

store where I purchased the reservation copy card and asked the

electronics clerk where I could pick up and pay for my reservation

copy. I was told by the clerk that they had none in stock. The clerk

stated "We only got 2 copies in stock and they were sold the moment

the store opened up for business on September 25, 2012. We aren't

expecting to get anymore in any time soon." I asked for the store

manager, and was told that the store manager was aware of the issue,

but was not willing to discuss it anymore. They took my name and

number, but I was told "we can't promise you that they will come in,

and we cannot give rain checks for the price either." What else can I

say but what the ***?

I then tweeted to @Target and @AskTarget about this, and received a

return tweet from @AskTarget that states "We're sorry for any

disappointment.. We will pass your comments and concerns on to the

appropriate team." Which I believe translates to "Sorry you're pissed,

but move on."

So I called Target Guest Relations at 612-307-9800, but of course they

told me that had none in stock, couldn't help me, and that I should

check back in a few weeks to see if they were in stock at that time.

They also refused to rain check the price, and told me that there was

nothing further they could do for me, other than to log my complaint.

Now I am thinking, is this some kind of scam? Bait and switch to get

me into the store to buy other things? Is this some type of failed

marketing scheme that no one wants to admit to? Who knows? All I know

is, I now cannot go to another retailer (Amazon, Best Buy, etc...) and

buy it at the sales price (which everyone knows is only during that

week of the initial sales for videos). Also that I am completely

soured on the idea of doing future shopping with them. First, because

they failed with this "reservation" card. Second, because they wont

own up to their own failure and have left me swingin' in the wind.

Third, because I have missed out on buying one of my favorite movies

based on one of my favorite comic books from my childhood, and now

have to look elsewhere and pay much more.

Monetary Loss: $49.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

dcdave63, this type of business conduct is so typical of the way Target runs its stores.

There are just too many stores selling the same merchandise to have to deal with such incompetence.

I, too, was a victim of Bait and Switch at Target. That was their last chance to sell me anything. I would not shop at Target and after your miserable experience, I suggest that you don't either.

Their customer service department, their guest services department or their corporate would do anything to help me; to the contrary, they tried to embarrass me for making the purchase and having a problem with it.

Thank you for sharing your experience. It may help many others from falling into their scheme.

Enon, Ohio, United States #734431

You reserved copies and they only had 2 in stock? Lol thats pretty bad service.

I'd stop shopping there period if i was you.

What was the point in paying for a reservation if its not gonna be there?


If they only received 2 copies and won't get any more in for weeks, it sounds like there was a shortage. I fail to understand how that is Target's fault and not the DVD supplier, but you go ahead and make it out to be some conspiracy (bait and switch lol) against the consumer. I bet you're wearing a tin foil hat too.

Target will own up to their mistakes when America ranks #1 worldwide in math.
Count this as your lesson and loss. I hate that you had that experience, but at least, they didn't cost you a fortune when they ripped you.
I wouldn't deal with Target on a bet or a dare.

They are completely unscrupulous. :(

You May Also Like